Bath Fitter

Beware of the typical smiling salesmanlike, but not informative, estimator. The estimator offered no fruitful wisdom and wasted my time. Shame on the company for not asking the right questions before he showed up at my door to waste my time and his. I had no idea that you could not put a fitter on a fiberglass shower and tub without a complete rehab of taking everything out until the estimator showed up. When I told the estimator that I did not know this and did not want to do this, I asked if there were any alternatives so I could just change the color. He didn’t offer much, but said «well you can paint it with marine paint like they use on boats». His response and method didn’t seem right to me at all. I thought, just paint it with special paint? And do it myself? Now that seems like a shoddy DIY for someone who has been stuck living in a money pit of a 165 yr old home for 12 years trying to fix/​rehab/​update things before they fall apart again. After I researched, I soon discovered refinishing. Couldn’t he have mentioned this? Instead he asks me where a good breakfast place would be when I quickly learn to say thank you and goodbye. Sorry, I have no time or energy to waste on smiling salespeople who don’t offer the right quality services or goods. Maybe shame on me for not doing my homework completely like I always do, but can’t I not have figure it out myself or google it for once. Good customer service/​business is knowing or relating to your potential customers, their needs, living demographic and circumstance (s). I hope that my initial impression is just an isolated incident and that their other reps, service, and work do not fall by the same manner.

DO NOT GO TO BATHFITTER! I was all excited for them to come and do our bathroom, until it turned into a nightmare. They came to do our shower/​bathtub. They put up the walls and shower heads, when the installer came and said there’s a defect in the tub from the factory and it will take 2 WEEKS! Mind you we are remodeling the whole bathroom so this sets us back. So the guy from the office calls and we ask is there anything you can do? He says no discount the only thing il do is throw in a dish soap. SERIOUSLY??? Then he proceeds to tell us it’s not an inconvenience because the shower is still functional. Ok buddy we are remodeling so yes it is. When I tell him that and I would call it even if instead of the standard doors we are getting if they could give us the bigger ones. He tells me no the only thing he will give us is the soap dish. To make this story betttter my grandmother is getting hers done by them in a few days and I tell him listen we are giving you business my grandma is spending $ 9,000 with you, and my family owns tons of property and were gonna do them all with you guys but not now because of how I am being treated. I couldnt believe how they spoke to us. Veryyy rude and ignorant pretty much saying screw you deal with it. Now I have to go buy a shower curtain and a rod I will only use for 2 weeks then throw it away, and according to them this all is not an inconvenience. Trust me go elsewhere !!