Staples

Needed to replace my old ergonomic keyboard with a new usb model to connect to the new PC. Website showed one on sale and that the store had two in stock. But darned if we could find one, let alone two. A young staffer came to our aid and found one up on a shelf. He said someone probably took down the display though he didn’t know why. More room to sell the higher value products per chance? Whatever the reason, his assistance was very helpful.

These brick and mortar business models are done in the very near future.
The stores do not staff or stock up properly, so it is much easier and cheaper to buy online with free shipping.
At best, they are «showrooms» to view products in person and hopefully find someone knowledgable to ask questions of before you buy through Amazon.
I will say that the staff in this store is very friendly.

Bought a defective mouse. (That’s on Apple), Tried to return it to customer service and after waiting at the customer service desk for a few minutes the cashier said I would need to get in the line where purchases are made. The only problem was that there were 20 people in line and by the time he told me that, ten more had gotten in line. Called «James» the «store manager» swhen I suggested that they put a sign on the customer service desk so people would understand this he said said there was nothing he could do.

I’ve had great experiences with the copy center at Staples, but not with the customer service or check out! Especially when it comes to «pick up at store» and/​or internet orders! Their tag line is that your order will be ready in 2 hours, and admittedly I usually get a call or email to say my order is ready within that time frame, but it takes on average another hour to get the item once I get to the store!
Either the item is listed under the wrong name, it hasn’t been pulled from inventory, it’s been reshelved, or there isn’t anyone there that has a clue about how to do an internet order or a «pick up at store» order.
Yesterday I ordered a memory card online to pick up at the Stratham store today. I got an email from the store saying my item was ready to pick up very soon after I ordered it. Today I went to get it and it took four people 45 minutes to find the item AFTER I waited in line for 15 minutes and then I had to get back in line to see the one cashier who knew what paper work needed to be completed! I kept telling them I just need to show my ID and sign the receipt!!! Even I know that and I don’t work there!
I don’t know how other Staples are, but the one in Stratham is pathetic!

I needed to print boarding passes and the copy/​print center girl was so helpful. Even had her on the phone helping me figure out the way to save & attach my file from home before I drove back to the store. Very reasonable printing rates, would definitely use the copy center again, but I can see why other reviewers were disgruntled. The rest of the staff seemed to be under 20 and more interested in texting and chatting than in working. And fair enough. Who liked their shitty hourly high school job?

had a good experience with the current staff. returned a printer that we had for a couple months that had malfunctioned, sean and the manager replaced it for us with a new one and were very accomadating even though they didn’t have to based upon corporate rules and timelines. this would make us want to continue to return :)

Congratulations on giving the worse customer service I have ever received. Not one person was helpful, at there best they were useless. It’s 5:15 on 7÷22÷14. Whoever is in charge of this store should be ashamed!

Store is messy, understocked and poorly staffed. Calmly waited by the computer i was planning to buy for one of the kids to stop yucking it up with each other but they couldn’t be bothered. I gave up and mentioned this to a fellow with bright blue hair on the way out. His reply: «Oh, okay».

The customer service people here are nice, it can be slow at times and the products are priced rather high. I think Best Buy has better price and wider selection for electronics. I’ll go here if I absolutely need office supplies in an emergency but other than that I don’t come here very often.

The cashiers are nice enough, but the lines are long and if you want help finding anything, you’re pretty much out of luck. Their printing and copying services don’t support Mac files (as the b*tchy woman behind the copy center counter rudely told me), which is rather short-​sighted on their part, given the uptick in the popularity of Macs.