LensCrafters

I was highly impressed with Lens Crafters. I didn’t have my eye exam here, but my glasses purchase was a great success.
As soon as I walked in a friendly optician met me and asked what I needed. She briefly looked at my prescription, determined they could help me, directed me to the correct section of the store and gave me a tray to collect the glasses I liked in.
She then allowed me to browse alone, checking on me once during that time. There was a good selection of name brand frames and styles.
When I had chosen three frames I liked the optician took my photograph in each pair and provided me a quarter screen side by side view. This technology was very helpful in choosing a pair. It helped draw attention to things like where my eye was positioned in the lens. The optician offered good advice regarding which frame would work best with my prescription.
They offered a $ 34 insurance that covers the frames for 1 year — replacement with $ 25 deductible.
For payment Lens Crafters accepted my Medical Mutual insurance. They also compared my insurance price with the price of their current sale. My insurance won, but by fewer than $ 100.
The glasses on the shelf are the actual ones you take home. Aside from brands like Ray Ban, the store only stocks one of each frame. The lenses for my frames were ready in less than one hour as promised. The optician was highly skilled in properly adjusting my glasses.

Haven’t had glasses in 10 years, Dr. and sales representative made my visit comfortable.
Decided to get a pair of RayBans.
Glad they have what I wanted and always the lenses in stock.
Was able to get glasses in a hour.
Setting an appointment up online was a plus for me.
Only major problem is on the weekends the area to view glasses is a bit crowded.

Some companies pamper shoppers with quick and attentive customer service. At other places, like this Lenscrafters, you can’t find anyone who has a clue about how to help you.
I made an appointment for an eye exam to get contact lenses on a Wednesday afternoon. When I called the man asked me about my insurance. I gave them a slew of information from both of my insurance cards, my personal information and my contact information.
I arrived about 10 minutes early for my appointment and walked into the store. It is very sleek and stylish. There was only one other customer in the store. I walked up to the front desk, manned by a middle-​aged woman with super short hair and great glasses. She was talking on the phone. It was blatantly obvious that was not a business call! She nodded to me. As I waited for her, I became uncomfortable listening to her private call. As I paced about a bit, I noticed the eye doctor’s desk.
I walked over to that desk. It was manned by a teenage, blond-​haired young man with his head down using his phone. I stood there for literely about a minute and a half and he never looked up. Then a middle aged woman, with an accent, came walking down the hall and yelled «Can I help you?» I told her I was here for my appointment. She gave me a clipboard and told me to sit down. Once she got behind the desk, I asked her if she need my insurance cards. She said she did not because they did not take my insurance. I was stunned for two reasons. First my co-​workers told me they had purchased glasses at Lenscrafters with our company insurance. Secondly because the office had all of my information for 6 days and never called to inform me of the issue. I took the day off work for this appointment! The woman told me that the exam would cost me $ 170. Any reasonable person would see how that was not and acceptable solution, when you have insurance. I was mid-​sentence with the woman asking why they did not call me, when her cell phone went off in her pocket. She proceeded to answer it, right there, at the desk, standing in front of me. She began to speak in a foreign language to the person on the other end. I was appalled. I set my clipboard down and walked out. Luckily for me, no one seemed to care.
I really hope this review will save others the time and hassel that I experienced at this store. I also hope the Lenscrafters’ management takes note of this lack of customer service. Employees are the public representitives of your business. Your reputation can make or break your business. This type experience is certainly not going to bring you new customers!
Here is a great customer service quote:
«Customers feel better when their complaints are handled by someone who appears to have a high standing in the organization” — Robert Townsend
I saw no one with high standing in this Lenscrafters.