PA Mattress Factory

Buyer beware! This is the worst buying experience that I have ever had. I chose a mattress, told them I didn’t have a bed and they said I could have it in a week. Took off work, company never called, mattress never shows. Called to find out what happened, apologized regarding the bed and promised in another week. THIS HAPPENED for THREE STRAIGHT Weeks. Then I finally got the bed delivered. I told them it looks and feels different from the one I ordered, they shrugged and told me it was «better than the one I ordered.» It was a extra firm mattress, no give. I ordered a pillow top bed that wasn’t firm. Called the guy again at PA Mattress, only to find out that the bed they claimed that they were delivering (an upgrade) was the wrong bed entirely. They actually delivered a BED FROM SEARS! Three more weeks of sleeping on a brick prior to the delivery of the mattress I actually ordered. It shows up. finally I have my bed. After they left, I noticed that the stitching was defective all over the mattress and over 30 strings were attached to parts of the bed. I called to say that a $ 1400 mattress should not be defective. They told me to cut the strings and that they would get back to me about what they were going to do about it. Needless to say, 22 phone calls, 3 emails, 2 stop in at the store and this company can’t get it right. End of with the arrogant owner yelling at me on the phone that he didn’t make anything from this sale and that he is going to do anything for me. Wow. Just tops the cake. I understand that mistakes are made but there is just no excuse to be unprofessional to customers, particularly ones that you have botched up this poorly. If you can’t believe that a company will back up your purchase and help you navigate problems, then you should never spend your money with them! This was a brand new owner so don’t let them tell you this happened prior to owner switching.

I had a really hard time finding a mattress in the area apart from the big expensive furniture stores. I came here and I got great help without feeling harrass. I got a boxspring and mattress. The prices were good and delivery within a week. There is a charge for delivery unless you want to take it yourself.