Logistic Parking, Inc.

My building uses this company for their parking Managment. I felt compelled to write this Unilocal after an incident regarding the management of the monthly dues. We run an office here and have a great habit of always lying our invoices when they are due. We usually receive our invoices from the parking attendant via hand delivery in the building and pay by end of day.
This month our invoice had not come and we were left a note asking about our pass. When I went to ask about the invoice the lady said yes I have the invoice here and that I should be paying a late fee. I was shocked.
They said that we delivered it– I should have asked why do you have 2 copies then. Instead of a verbal and unnecessary confrontation– I just said that we always pay everything on time. After they noticed I was disgruntled and that I had never been late. They said it is ok for me not to pay the late.
Thank you to that.
But for future reference– create a tool for managing the delivery of the invoice, perhaps create an online or automated payment method. After increasing parking fees there should be a easy way to do this. Further more, deliver the invoices prior to the first of the month so that way you can manage payments — unless you are trying to collect late fees from customers which would be a horrible business practice.
Hope to help run your business more efficiently and successfully — thanks