S O S Shoe Repair

I’m pleased to see I’m not the only one who has had trouble here. Very mean store owner, charged double (per shoe) and was extremely rude! Find another place, this was terrible!

I went there to pick up my husband’s shoes. First of all the place is so poorly ventilated that I had to hold my breath. I wouldn’t be surprised if people who work there came down with major health issues after breathing the toxic fumes every day. As soon as I walked in the place seemed to have a very weird vibe. There was a couch with a big TV playing some Asian soap operas. The place was a mess. It took the older guy a while to locate my shoes. As I was leaving he touched me around my waist with this creepy look. Im not going to go into the details, but any woman will know what I am trying to communicate. I felt violated. I already told my husband to never go there again.

I’m not sure if the SOS is because he desperately needs help or because the customer will after getting it back.
Utterly incompetent and take zero pride in his work.
I brought in a very meaningful 27 year old leather Madras portfolio that needed stitching and some conditioning around the edges. The thread he used was white, when all the other stitching was black; it was not done in a straight line, and he used Crazy Glue or something like that along the edges, turning it hard as wood. By the time I picked it up, the stitching was already coming out and the seems apart — BEFORE IT EVEN LEFT THE STORE! Not to mention that he didn’t even care enough to cut off the ends of the threads.
I immediately took it over to Mark’s Shoe Repair by Tajunga and Moorpark — I am hoping he can rescue it. He does terrific work. If anyone can rescue it, he can. Don’t know why I didn’t spend the extra 5 minutes to go there in the first place,

I have always been more than satisfied with repair work to either shoes or handbags. Last week I took my favorite leather handbag in for a broken strap repair. I had it back the next day, the price was fair and the workmanship is excellent. A friend came with to have a pair of shoes resoled, she was taken aback that he requires being paid upfront.
I understand as he is a small business and many many people never pick up their repaired items…

Very disappointing. I came here to have holes added to the belt strap of my purse and not only did he handle my new, expensive bag carelessly and allow it to drag on the ground but his work on the strap was just as careless. The holes he added are messy, uneven and off-​center. If his work is this shoddy with something as simple as adding belt holes, I don’t know want to know how he would handle a more delicate order.

If you care about your shoes, don’t come here. I took a pair of Prada booties to have the soles repaired. He got glue on the fabric of the boot in a few spots. I complained and he said he would fix it over the weekend. When I returned it was worse than before. He tried to cover it up by putting polish on fabric. POLISH on GRAY FABRIC. Now the shoes are different shades in different spots. When I confronted him he just mumbled incoherently and threw his hands up.
He gave me my money back but that doesn’t come close to the cost of the shoes. Now what do I do?

Harry is the best! He’s resoled shoes, shortened leather boots, added loops to belts, fixed purse buckles, dyed wedges, and lots more… He’s done it all beautiful and affordably. He’s especially kind to my children.

This place is a joke!!! If you want to just throw away $$ and have your expensive shoes/​bags damaged then this is the place for you. I have lived in the area for 10 years and gone here atleast 5 times including today and taking a vow to never go here EVER again. The guy does not speak any English (except when asking to pay upfront) so it makes it very difficult to communicate. I had taken a wallet there to have the zipper replaced, he charged me $ 25 and within a day or so the ‘new’ zipper split open. I took it back to him and instead of offering to fix his mistake, he started getting loud and rude and actually had the audacity to say he never replaced the zipper in the first place — then what did he charge me $ 25 for!!! He only takes cash which also leads me to believe that it is all under the table.

I really don’t understand the bad review. I’ve been coming here for years. He’s repaired at least 10 pairs of shoes for me. All repaired well at very reasons prices. He also shines my shoes. He once did a purse repair — free of charge. I love this guy. He’s always got a lot of shoes that need to be picked up.

DO NOT GO THERE! He ruined my boots. Brought my $ 300 boots there to get new heels. He wanted me to pay full price in advance, I’m glad I didn’t! He did a horrible job!!! There was glue and cuts everywhere and it looked as if a 8 year old was trying to fix them! When I complained about the way they looked he gave me an attitude and was very rude and loud!!! Worst shoe repair shop experience of my life!

Be very very careful if you choose to take your favorite shoes here. I had a very bad feeling about this guy when I was asked, in choppy fake «I dont understand English», to pay in advance. Then, I was charged $ 140 to resole two pairs of boots. At that rate, I expected a true cobbler repair, this was NOT the case. He just cut off the bottom of the sole with a bandsaw, or something similar, and glued on $ 15 dollar soles from Saderma, shoe supply store off western. I was beyond disappointed. My boots hurt to walk in now & my husband no longer wears the $ 300 boots he use to love. I will never go back here.

I’ve been bringing my shoes here for the past 3 years. It’s a tiny shop and just one nice older gentleman working but he is efficient and totally affordable. He’s saved so many of my favorites heels/​boots/​shoes and my wallet is incredibly happy. It’s a little far from my place now in downtown but I still drive here all the time. I don’t trust anyone else anymore after a few bad experiences. He is honest, affordable and does and amazing job!
3 years ago I I had the soles of my favorite boots replaced at another shoe repair place in Beverly Hills, it cost me $ 70 dollars ($ 35 per shoe) and the worst part was, it started coming apart a few weeks later. I was so upset I brought it back and they refused to fix it because I didn’t have the original receipt. BUT I was lucky enough to find S O S Shoe Repair, I brought my boots in and he fixed them for $ 10!!!
He did such a great job I brought in 5 other pairs and he fixed the heels on all my boots. Made my favorite boots brand new again.
Today, I brought in a cute yellow bag that got a bunch of black stains on them. I thought it was doomed for sure but he was able to get the stains out and my leather purse is as good as new. I swear he is a miracle worker!
My Marc Jacobs brown boots had the soles and heels replaced as well for $ 25 bucks! Polished and fixed! I always bring cash (so I think he does it a little cheaper for me) But I promise you a good attitude and a smile and he’ll fix all your leather goods!
I promise you will not find a better deal in town.

I was going to use the «d» word to describe the guy who owns the place, but let’s just say he’s remarkably surly and does somewhat shoddy work
Do not go there.