Patti Bros

Our experience was generally poor. We went to Patti Bros for a chandelier and found what we thought was a lovely fixture that was a simple design and large enough for our foyer. The first fixture that arrived was very poorly made, was obviously lopsided, and took several months to arrive. When we spoke with the staff, they questioned, «how bad it is really?» My response was that Picasso may have been a genius, but we ordered something that was symmetrical. Several weeks later, the new fixture arrived. The new fixture had one support post that was loose, but no obvious build flaws so we decided to tighten it ourselves and install. Through the process, the staff was polite but not friendly, and they really didn’t do anything more than place a phone call and receive the box. It was disappointing that an obviously build flaw was even questioned as «good enough?» for the expense we paid. Wouldn’t visit again especially considering their prices, relative to other stores, are very high.

Went looking for a new light recently, only to find that they’re cleaning out the store for refurbishing. Wanted us to go to their Newton store to look at a light, which just wasn’t worth doing.