Lone Star Floors

I highly recommend Lone Star Floors. Great service, price and products.
My wife and I were shopping for new floors and Lone Star Floors gave us the guidance we needed to make the right decision. When you are spending that much, you really want someone who will take the time to help you understand what you are buying and why. The owner even showed up on Saturday early to help us with an order.
Please know that his shop is not the biggest and isn’t super easy to find but once inside the displays are well lit and arranged in an easy to navigate system. Compare them to some of the other stores we tried and Lone Stare Floors really shines.

I could probably give them a better review but they didn’t show up to our appointment or call me back

I really enjoyed working with Lone Star Floors. We found them online and they had 130 five star reviews so we definitely had to try them out. When we showed up to Lone Star flooring we were greeted by people who were not trying to sell us anything but who were more interested in educating us about the type of wood we would want. Sam explained the pros and cons in glueing versus floating the wood floor. He showed us wood which was in our price range of 3 – 5 dollars, and he also showed us wood which was on sale. The LM Red Oak wood we chose was a very high quality wood for a very cheap price. I really appreciated that. It seems like they always have a couple different woods on sale each week.
We lived in Telfair in Sugar Land, and Sam came out to take measurement for how much wood we would need to have installed. Sam even brought the different woods we were interested in to our home so we could lay them down on the carpet and see how they looked with the rest of the home. He came back said we had about 800 square foot of wood to be installed. He gave us a price within a few hours of showing up. He quoted us about $ 5,300 dollars which was the cost of the wood, glue, moulding, quarter rounds, and labor. This did not include the cost of leveling. We needed 21 bags of leveling (liquid cement) because our foundation was so bad. Just to make sure we were not being ripped off I looked at the price of a bag of leveling online, and it cost $ 30. Sam charged us $ 40 for each bag of leveling which is so cheap, and 10 dollars for the labor really does not do them justice. We had to spend an additional $ 840 in leveling. We were ok with this because every other place we priced in sugar land as well as the private contractors we priced all quoted us over $ 6200 to install the hard wood floor not including leveling for around 690 square feet. Sam beat all these other guys and also gave us a $ 4.49 hard wood for $ 2.99. Our total price to install 800 squre feet of hard wood in our home was around $ 6,150.
Lone Star Flooring came out to install wood floors on a friday morning, and they were done by Sunday night. If they did not have to use so much leveling they would have been done in 1 ½ days. They also worked with Home Depot by laying cardboard down on the wood floor so we could have our appliances (refrigerator, washer, dryer, and microwave) delivered and installed Saturday afternoon. Sam made a recommendation for the direction to lay the wood floor as well, and it turned out perfect! He also said if there was anything we were not happy with after the wood installation that his guys would fix it. We pointed out a few things and the workers fixed everything to our satisfaction. They also did a good job at cleaning up most of the location too.
Lone Star Flooring stands behind their workmanship quality with a 1 year guarantee. All the woods they use are first quality woods not second quality. This ensures the manufacturer stands behind the wood with the 25 warranty in case something happens. They also gave us a $ 30 wood and laminate cleaning kit so we could polish and clean the wood for free. This was unexpected because we were not told about this up front. They gave it to me when I came back to the store to pay them the rest of the money for the wood flooring installation. I viewed it as good customer service! :)
The only thing I can ding Lone Star floors is they should clean up the saw dust and liquid cement powder a little better from the garage. This is only minor because I was able to take care of it within a couple of minutes. There was also left over pieces of hardened leveling dumped on the side of my house instead of thrown in the trash which I had to do myself. Aside from these minor things the craftmanship is what is most important in my eyes in which they exceeded my expectations.
Thanks,
Robert Altmiller