I purchased a Royal Carpet from Mars Discount Vacuum. The service is reminiscent of the type of service received of years ago throughout the retail industry. Very knowledgeable and sharing of their expertise! It took me some months to decide to purchase the Royal because it was such an expensive investment but this has proven to be the best carpet cleaner that I have ever owned in it’s cleaning ability. Without answering all of my questions about cleaners, I would have never heard about this carpet cleaner. After the first use or two, I had a slight problem with the suction. I took the machine in to the store and it was rectified without any additional issue. At this store, they give demonstrations on their vacuums to back up their claims on which machines are the best. This will be my next purchase. I’ve noticed that they are assured in their knowledge of expertise and I trust their information. They will not push to sell you something that is not worthwhile. On my most recent visit, it was solely to purchase a $ 3 item which was to clean the hair from the carpet cleaner. There was no upsell and I was even given a piece that worked for a ShopVac that I own, which a machine that they do not carry. Their prices are comparable to the searches that I made online for the carpet machine and their service is well worth the cost of the purchase.
Grace D.
Évaluation du lieu : 1 Houston, TX
Their WEB page boasts of good customer service. The man that first helped me was very nice. After that everything went downhill. I found them to be VERY unfriendly and not helpful at all. Matter of fact they seemed pretty rude and full of themselves. VERY overpriced VERY, They are not a discount as they claim. Seems to want to serve only the Hoity Toity.