U.S. Bank

If i could give ZERO stars I would! This branch of US bank is a joke its so laughable how unfriendly, unprofessional, and unfortunatly unknowledgable the majority of «bankers» here are. Today I went in to pay rent like I do EVERY month and today it was nothing but a problem and then Kathy Dempster started arguing with me and raising her voice when she should have been sitting there doing her job but oh wait she had NO clue what she was doing, she made me get back in line and stand there for 20 more minutes with my 2 year old while she «helped» the lady behind me and by «help» i mean she had to keep getting on the phone and asking because once again she had NO idea how to do her job. I then called the 800 number of US bank and complained to the district manager about my miserable experience, and then I had to go to the Fairfield branch where i was greeted by not one of the bankers but two! They were friendly, professional, and fast and knew what they were doing. Ill never return to this branch again. Thanks for nothing but wasting my time Kathy Dempster =)

I find it amazingly ironic and super funny that every time I come to this bank I’m always met with «No». No, she can’t help me changing some information, no, I can’t have ONE hundred dollar bill in exchange for 5 twenties (even though she will happily TAKE those same twenties to reload a card). I have NEVER had any of those types of problems at the other US Bank, I guess that just tells me, steer clear of this location.

I like being acknowledged promptly and greeted with a smile
Melissa is very nice