Manhattan Bagel Company

Great place, the employees are always nice. The food is good and comes out fast. There is always costumers so that is a good sign.

Good solid place for bagels. Excellent customer service; there is never a problem with custom orders, they get it right every time!

I go here every single morning before I hop on the train to work and have NEVER had a bad experience. They remember my name and order every time. Food and coffee is always fresh, and if you need anything just ask! The asiago bagel with garlic cream cheese is the best. Ignore the petty negative reviews, they don’t know good service when they see it! :)

Terrible customer service!
Today is August 30^th and the apples included with the meal expired on August 25^th. The lack of concern from this place after I informed them about the issue is unacceptable and I will not be returning here.

Avoid this place unless you like flies with your order… Stopped here to get a corn muffin toasted with butter, they charge you $ 1 extra for butter… the waiter who also was the cashier went from the register and grabbed my muffin without washing her hands, that turned me off… But not wanting to make a scene, I waited patiently, only to see a bunch of flies landing on the muffins, which sit on top of the counter uncovered… I paid for my order but discarded it as soon as I got outside…
I truly don’t see how this place stay busy…

In my business I travel a lot. Coffee is an important part of my morning. I don’t use milk or sugar; I just like the taste of coffee. Whenever I’m in Summit, Manhattan Bagel Co is a must. Seating is adequate and the business is clean. Since the coffee is outstanding, I’ll try some breakfast items next time.

Never disappoints. Used to frequent the union location but now since I live in summit I am usually here.
I get the same thing at both locations (see Union review) and each time it’s consistent.
This location brings your food to your table and insists on cleaning for you. Nice perk.
**recently been getting cream cheese on a bagel instead of eggs and the bagels are way too tough. A little disappointing. After toasting they almost seem stale. Not good.

If you’re going to invoke the name Manhattan and combine that with bagel, you should be offering a great bagel.
Alas, these are actually some of the saddest, smallest, most uninspiring bagels I may have ever had. Imagine a frozen Lender’s bagel, and then kick that up by maybe 1 point. That’s what we got here.
Further, the amount of spreads we got on ours required a magnifying glass to see.
Summit is a very upscale and cool town — maybe a little too upscale — and this place has a stellar location, but their bagels are subpar at best.
I can only surmise that those leaving 4 star + reviews have no idea what a good bagel is, or hadn’t eaten in a week when they ate here.

This is another great location (been going to the Union location for years — top of the charts). Located on Union Place on a nice row of spots, this M.B. doesn’t disappoint either. I’m giving it ⁴⁄₅ only because it’s not AS GOOD as the Union location, but it’s still pretty damn tasty.
They bring your order to you, regardless of where you’re sitting, and even offer to clean up after you’re done. Very nice.

This is one of the few inexpensive eateries in Summit, which is really only why we come back here. The bagels are burned more often than not; when you ask for cream cheese, you get half a pound slathered on your bagel; yet when you ask for butter, it’s only on one half of the bagel, the other half is dry. 2 stars because the employees are friendly, but otherwise, don’t go here when you’re starving.

Slow…
That’d be my description of this place in one word. We ordered and waited what seemed like an incredibly long time for a bagel and a bagel sandwich. My wife and I split an everything bagel, while another person we were with had a pork roll, egg and cheese. It just took forever.
The food itself was not bad. Pretty ordinary — nothing phenomenal but not bad. The everything bagel did not have a lot of «everything» on it but the veggie cream cheese was pretty good. I wouldn’t be totally opposed to coming back, but I’d definitely make sure I had a good amount of time before the train I was trying to catch.

Did not eat there, but someone got it so I eat at home. About half of the orders they messed up. My order was very simple, and they got it right. The bagel, however, was very burnt and was buttered normally. It was pretty clear that they did not spend any time on my order and just schlepped something together. The service here is sub-​par and the food is average.

If your in a rush don’t go here, especially of your trying to catch a train — the service is terrible, register people don’t pay attention to any order will stand around talking while groups of people pile up the just take an order willy nilly — food takes a long time and my order has been given wrong a few times. It’s unfortunate because the food is better than dunkin but its such a frustrating experience I just wind up going to dunkin.
If you have time and patience and don’t mind waiting to correct an order or just happy to get what they service then this is the place for you.

The workers do not know the difference between tuna and chicken salad. They’ve screwed it up so many times that I have quit coming here.

I hate to say it but — every time I have ordered food here, the order has been screwed up. It can be very frustrating because the wait in the (usually) long line is always so fast paced and rushed that when I finally get my order, I am in a rushed mood and usually hurry out the door only to get back home and find the wrong bagel, or an un toasted bagel with the wrong cream cheese.

Manhattan Bagel is one of my favorite places! It’s my Saturday morning routine to get an egg and cheese bagel sandwich, and they know me by my name and order. They are so friendly and you can’t beat the food! Breakfast or lunch, it’s always a great choice.

They are incapable of grabbing the right bagel! They are extremely flustered during the morning rush, and the older guy with the glasses constantly messes things up. He is *notorious* for grabbing the wrong bagel from the basket. I have asked them to be careful, I have even asked them «are you sure this is the _​_​_​_​type bagel?» And they get it wrong!
I’m going to have to give my business to the Dunkin Donuts next store because I hate getting home to find they gave me the wrong thing over and over again. So sad.

If you have a peanut allergy, beware of this place! Although they purportedly keep the peanut butter in a separate area, the staff behind the counter to not take any steps to ensure that the work surface and knives are clean. I recently ordered a couple of bagels to go on a weekend morning. When I returned home, I discovered that one of my bagels, which was ordered with cream cheese, had peanut butter smeared all over the outside of the bagel, and there was peanut butter throughout the cream cheese inside of the bagel. I contacted the store manager who did not seem to take the issue seriously and really could have cared less about it. If they’re not careful about something so simple as this, what other corners are they cutting with cleanliness? I don’t think I’ll be back.

I have heard mixed reviews about MBC in general. From «It’s a chain so the bagels stink» all the way to «one of the best bagels I ever had». I am going to go in the middle. Good bagels for a chain but didn’t try the coffee. I am not happy about their cream cheese selection. All I ask for is that they add Olive CC and this place can go up one star. Service is your typical hit or miss (depending on the mood of the individual).

After going for a couple of months I feel like I owe them an upgrade. The service is actually really good and the two guys up in the front on weekday mornings are friendly, and the lines are shorter than they are at Starbucks and Dunkin, so I can get a cooked sandwich and coffee with only an extra 10 minutes before my train.
I stick to the choc. bagel poppers sucking, but I actually really like the chocolate chip bagel itself. I can see how not everyone would dig it, though.
Their multigrain bagel seriously rocks. It’s not at all what you would think of when you hear «multigrain,» it’s moist and crunchy and nutty and salty and sweet all at once. I wish the nutrition info was on the site, but for now I’ll just pretend it has to be better for me than a plain bagel. Plus, they are a franchise, so they can’t do much about the (currenty mostly broken) brand site.
Also, the coffee is still very good. In the morning you can taste that it’s freshly brewed and hasn’t tasted burned yet. You get to fix up your own coffee too, complete with complementary hazelnut and vanilla syrup. And they mail out coupons galore, including my favorite new one for a free bagel every Friday before 11 am through the end of the month.
Really, my only gripe is about the early closing, but that’s Summit in general, I guess.