Party Line

I was hesitant on ordering balloons from this place because of the bad review on Unilocal but since I couldn’t find anyone else I really had no choice. I wanted balloon centerpieces for my sons b-​day and not from Party City, which is the only other option.
When I came to the store the staff was very nice, but they didn’t have any photos of options just floor samples. I placed an order for 5 centerpieces ($ 25 each) and 6 giant clear balloons on strings ($ 12 each). They took my order and didn’t provide me any paper work (invoice or copy of the order).
Later that day I called and asked if they can deliver the balloons to my house and if they can provide how much everything was going to cost. By my estimation it would be $ 197 + tax. They said the delivery would not be a problem (no mention of any delivery fee) and they will provide me the total the morning of the party.
They called me in the morning while I was preparing for the party to let me know they will be coming in 30 minutes. An hour and a half later they came with the balloons. My husband went out to get them and they handed him a business card with $ 246 written on it as the cost for the balloons. I gave him the check and I asked him to get a breakdown from them. The large clear balloons had little balloons on them, which I did not want (I assumed they charged extra for that + a surprise delivery fee of some sort). When he went out to talk to them, the woman threw a $ 20 dollar bill at him and got very upset that he was asking how they got to $ 246 when we were expecting it to be less.
A few minutes later she called me and we got into it. I tried to be nice at first, but then when she asked if she can ripe up my check and take back her balloons. I told her that she got my order wrong and NO SHE CAN’T TAKE AWAY MY SONS BALLOONS 3 HOURS BEFORE HIS PARTY! She wanted to keep arguing, but I said GOODBYE and hung up the phone on her.
— Very unprofessional
— I don’t know how people like this stay in business, this is not how you build relationships
— No customer service
— A simple, sorry there was a misunderstanding would probably have prevented me writing this review
— Next time I will be taking my business to Party City. nothing worst than a vendor to ruin my day
— I can’t believe I paid over $ 200 for essentially 16 balloons and the service was this bad
— Not OK to treat any customers like this! Ever!