The Papery

Laura and her staff couldn’t have been a bigger help with out wedding Save the Dates and invitations!
From the planning process though the creation of unique non stock invitations to the place cards for the reception, everything was amazing.
Any request we had was responded to incredibly quickly by Laura herself. She was amazing!

This is another one of those places that I wish we could have a zero-​star option for. I’ve been here dozens of times in the two decades I’ve lived in the area, and each time, I hope that subsequent visits will go differently. They are, however, always the same. Below, a description of a typical trip to Papery…
Enter store, two teenage girls at the register. 2 – 3 customers in the rest of the store. Sales girls are discussing boys or clothes or how much school sucks. Go up and ask a question, perhaps about whether or not they carry a particular item or maybe the price of something without a sticker, at which point they roll their eyes at you and tell you that they don’t know before turning back to each other and resuming their conversation as if you don’t exist. Exit store before doing anything rash. *end scene*
Some variant of this has occurred every.single.time. I’ve gone into this store. I have now walked in there three times in the last 3 months to browse wedding invitations. Not once was I offered assistasnce. Not once did anyone acknowledge me even though I went up to the register to ask for help. It was like I didn’t exist. I realize I’m nowhere near as interesting as whatever the newest boy-​band is, but seriously?
At least one thing has come out of my unsuccessful trips to Papery — I know where I’m NOT getting any of my wedding stuff from!

Never in my life did I imagine ever writing such a review about stationary of all things, however wanted to warn others of the experience. We were in the store looking for wedding invites and decided to get thank you notes right away. After choosing stationary from their boxed selection the associate worked with me to match the border color with an exact matching font. I received templates via e-​mail to approve, and when approved it was the font type that I was paying attention to, not the coloring (more on this later). After picking up $ 70 thank you cards and reviewing at home it was very obvious the trim was gray and the font was brown. The gray had appeared brown in the poor store lighting. The associate over the phone told me there was nothing that could be done as I had approved them. Okay, my bad.
Well, upon further «research» the original e-​mail sent was looked at and it was very obvious the coloring was off on all three samples as one had gray, one had brown and the one chosen was purple. I then forwarded the e-​mail to the store to «show/​prove» what had happend and how the coloring in the samples were off.
Had the coloring been spot on and I failed to notice, this review would NOT even be posted. However, that was not the case and to top it off, the store never acknowledge the e-​mail.
The good thing is we were undecided between using this store or an online company for our invites, and the decision was made for us!