KFC

Terrible Terrible Service… always not having the chicken that you order off menu. I would think a fried chicken restaurant would have CHICKEN!!!
We quit going there… Awful!!!

Alvin is the best !! he knows his job and helps everyone… with the biggest smile and happy attitude
would definately come back ONLY if Alvin is working, because the cashier need work

Felt a craving for KFC so I signed up for their mailing list and got a coupon by email from it’s website. I printed out the coupon and took it down to this local KFC. This KFC would not honor the coupon stating that they did not participate in the coupon offerings. How can a KFC location not honor a coupon from it’s website?

Placed my order and paid for it and then got out to the car to check and discovered they gave me what they had… not what I ordered. So I went back in and was told that was all the chicken they had! Seriously??? So don’t tell me you can’t fulfill an order just give me what you want! Lovely. Let’s also shout out that they charge you for using a debit card… I ask them to run it as a credit card but they chose to run it as a debit and then charge me a dollar 39 for that service. So I asked why and they said well the machine doesn’t let us choose whichever way we make more money. Calling the corporate store tomorrow to file a complaint

They were out of chicken, then proceeded to argue with me as to why i wanted to wait for what i ordered. Tried to get me to replace what i wanted with what they had already prepared. Manager on duty was very unprofessional trying to argue and make excuses as to why we should just substitute what was already prepared. Been going there off and on for five years, after today will no longer go there.

I am changing my review to 5 stars — this location is now very clean and has excellent service. Funny, with it being all clean and all you can’t hardly get in as it is usually very crowded. Great job KFC Riggs Road staff! I’ll be back next week!

Ordered the 8 piece meal in original recipe via the drive thru window. The lady at the window, Alma, was courteous and friendly. Unfortunately, that’s where the good part of this visit ends. When I got the food home, the chicken was anything but the «KFC Original Recipe». The chicken was overcooked and dried out. I think the chicken had been sitting around for awhile at this KFC location and they may have even reheated it in a microwave. I gave some of the chicken to my two dogs. I’ll give the rest of it to them for their meal today. At least somebody enjoyed the chicken. I stopped going to this Sun Lakes location because they actually ran out of cooked chicken a time or two in the past. So now you have the opposite situation: overcooked chicken that is allowed to sit around and then reheated. I usually go to the KFC on Chandler Blvd in Chandler AZ. I went to the Sun Lakes location because it was a convenient stop for me on the way home. The next time, I will drive the extra miles and go to the Chandler KFC location. They at least know how to cook chicken.

The Colonel would turn in his grave if he saw his likeness attached to this disaster. They were out of the style chicken we wanted, no problem we said we would take the other style instead of waiting the 18 minutes. They took my money at drive thru window and disappeared for the next 16 minutes. I tried to waive someone over then tried to call on the phone but the line was busy. Finally they brought the food out I asked to speak to the manager. She was having a bad day and once we asked who the area manager was she refunded us the total. I am glad because the Hot Wings were so old and dry we physically not eat them.