Sun Devil Auto

Higley store is great

My husband’s car was just repaired here and he is happy with how the car is driving. The rating is due to the price. He had his alternator replaced and was charged $ 559 parts plus $ 345 labor for $ 904 before tax. I had checked price and was quoted under $ 600 out the door (parts/​labor/​tax) from another highly rated nearby autoshop. Unfortunately, my husband had already approved the work. He did show the price when he went to pick up his car and was told the Sun Devil price was lower, but this was only comparing the Sun Devil parts price vs the out the door price at the other shop. He had other work done and I am afraid to know how much we could have paid elsewhere on that as well. Aside from price, the employees were friendly and the work was completed in about 1.5 days.

I have had a great experience with Sun Devil Auto. The oil changes and repairs have always been quick, they do a great job, and the prices are more than fair. Kurt always makes sure to go over the suggested repairs and explains them thoroughly. All the employees are very nice, and often make the extra effort to come up and say hi. The store is clean, has a good magazine collection, and makes coming into a auto shop the best experience it can be.

I brought my parent’s car in for an oil change, not my usual place, but I was in the area, and got a recommendation from a friend. I was in and out in 45 minutes, the service advisor Stephen, was very helpful, and recommended I go to Asian grill while they work on my car. The food was delicious, and after I returned Stephen updated me on my car, and thanked me for my business. Next time I’m in the area and need a quick fix, I’ll definitely stop by.

These guys are not fair with price. they markup the parts too much and charge labor rates similar to dealerships. Took it elsewhere and saved 30%

$ 96.00 diagnostic charge was not removed after the corrective procures were performed. Nonsense and bad business practice. This has never happened to me before and is unacceptable to me. There are competitors a little further away that don’t apply this charge. There’s still about $ 2,000 unrelated work to do on the car and the business is going elsewhere. Hopefully, they will get the message.

Last week I was told that my radiator hoses on our 2008 Honda Accord needed to be replaced because they showed a lot of wear, getting soft, could go anytime, especially with Arizona’s heat. I called back this past Wednesday to set an appt to flush my coolant and replace the hoses andwas quoted from Dave McCombs, the store manager, that I should replace the thermostat at the same time. Their price for doing these 3 things was well over $ 500. Being somewhat suspicious of their price and recommendations, I opted to go to Tempe Honda and get second opinion. According to their service writer my radiator hoses were in great shape and typically didn’t need replacing for at least 10 years and he could never remember replacing a thermostat on a Honda Accord. Tempe Honda’s price for flushing the coolant was a mere $ 69.95 and they even washed my car prior to me picking it up.
I only need to be burned once from an auto repair shop and I’m happy that I got a second honest opinion. As far as I’m concerned, Sun Devil Auto repair in Sun Lakes are rip-​offs, trying to take advantage of anyone looking to do business with them.

Went in today and asked for John, my mechanic. They said he no longer works there. Wouldn’t trust the rest of them to work on my daughter’s PowerWheel.