Walgreens

Its a decent Walgreens, the customers are of all different types. Service is usually quick. Its a little old and I do prefer the newer one out near Sonic.

I only go here because it’s 24 hours, and strangely enough I always need my drugs at the most inconvenient times! I have been a slave to this particular Walgreens for about 9 years now.
As with any retail business, employees come and go rather quickly. That is, except for the elderly lady at the front check out. She’s been there for 10 years, she told me so. It’s completely hit or miss with customer service. Sometimes they are quick, other times you want to lay down and take a nap.
However…
At approximately 9 pm every night, things start to get cray cray up in here. All the teenagers with lengthy juvenile records descend upon the place. I would describe it as «hoards» of unruly, thieving teenagers. A handful of them distract staff, while the others steal as much as they can.
All this time I’ve managed to avoid them, except for once. That was when I made the unfortunate mistake of choosing the wrong aisle to walk down. I walked past a teenage female, as I did, I looked in the opposite direction as not to attract any unwanted attention. Yeah, that didn’t work. She bellowed out at me «hey you white cracka, what the F – k you lookin’ at? I will beat yo ass!»
Bewildered, I kept walking and did not respond. Let me break it down for ya. People don’t look at me and think «there is a dangerous beeotch that I need to take down.» They look at me and say «there is a frumpy, midwest mom. Hide the powdered doughnuts.»
Maybe I’m just flattering myself, maybe she was talking to someone else, (not that I could see) and maybe I nearly got jacked. Either way, I don’t actually go in the store after 9 pm anymore unless I want to live dangerously.
That being said, I still need my drugs! Glorious drugs! So instead I sit in the drive thru for 30 minutes with all the other people who need scripts but don’t want to chance going inside.

I have been to this pharmacy several times in the past, as it is open 24 hours and I have small kids (Urgent Care is open until 9pm, but the pharmacy there closes at 5:00 or 5:30pm). The people who work there are usually slightly unfriendly, and they take an insanely long time to fill prescriptions (especially when I’ve sat there and seen others drop off and pick up while I am waiting).
Yesterday I went in to get a prescription transferred. I went to the drop-​off window, which had a sign directing me to the next window to the right. This was the consult window (where the pharmacist talks with you privately about your prescription), but I was following directions and so I stood there and waited. And then I waited some more. And then some more. I was close to the counter, so I had to have been visible to *somebody*. A person (pharmacist?) walked by, saw me, and kept going without any acknowledgement. Another person (tech?) walked by, made eye contact, and then kept going, also without saying anything. I was stunned. I am willing to wait my turn, but I really appreciate hearing «we’ll be right with you» or even just «hello».
So I waited another minute or so, decided that this was ridiculous, and left. I got in my car and drove back the way I had come, in the opposite direction of my home, to another Walgreens in town. I’ll be reviewing them next.
Bottom line: This pharmacy has bad customer service. The photo people are fine, the cashiers up front are fine if chatty, but the pharmacy staff make the whole chain look bad.
I worked at a Walmart pharmacy years ago, as a technician. I have a pretty good idea of what the job entails.