Panera Bread

Part of a good dining experience is peace and quiet. Why is it you pump soft pleasant music into the restaurant at low volume but I can hear your staff yell at each other in the kitchen and laugh loudly. It is disruptive and ruins the dining experience. Also, if I am going to order an 8 dollar bowl of quinoa soup it shouldn’t be just a quarter filled with broth and contents. I remember when the soup first came out you got a full bowl. Stop the disruptive yelling and laughing staff and give me my money’s worth!

Due to the nature of my former job (lots of driving) I’ve been to probably every Panera in Ohio, and definitely every Panera in the Central Ohio area multiple times. This is BY FAR the WORST Panera. They ALWAYS, and I mean EVERY SINGLE TIME WITHOUT FAIL forget at least one thing in my order! I have no idea what the problem is over there, but if my husband or I didn’t double check the order, I’d surely leave without my baguette, a soup, or both. Every time. Apparently I have to babysit them. Beyond irritating.
The quality of their food compared to other Panera locations is usually pretty average.
The only reason we’ve continued to go there is bc the location is convenient for my husband on his way home from work. However, tonight he was tired, in a rush, and forgot to check our order.
Of course, incompetence is the only thing they’re consistent at, and they forgot the baguettes for BOTH orders AND no napkins. On top of their usual inadequacy, my whole size Apple Fuji Chicken Salad was filled with ROTTEN MIXED GREENS!!! Let me clarify, not just wilted, but SLIMY, PUTRID, ROTTEN GREENS. Also, the tomatoes appeared to be old and strangely spongey. Only someone with utter contempt for their job, or someone trying to get shut down by the health department would put produce like that in a salad. Way to go, guys. Ugh. Needless to say we will never be returning to this particular Panera. Buyer beware.

The last three times in the drive through they’ve messed up my order. Today they forgot the chicken on my chicken cobb salad. Not happy.

Chicken noodle soup was watery. Sandwich was very small. Restroom was not clean. One of the worst Paneras I have been to.

Good amount of seating, free wifi, convenient location off the highway, service was friendly for us.
I got the pick 2 which ran about $ 10, my friend got a salad for $ 9. Iced teas were $ 2 each.
Food quality is what I’d expect in the chain. A few good steps above other fast food options, but outside of that fairly plain. Overall pretty good.

We visited during some kind of staff meeting. The meeting hadn’t started and the place was in chaos. The woman that took our order missed part of it because she was talking in her headset. She also missed part of it because another employee came up and inturrupted while I was ordering. We had a hard time finding a clean table. When we found an acceptable one, an employee started vacuuming right beside us and we had to move due to the noise. For being the only customers in the place our food took an abnormally long time. The restrooms had TP on the floor. The food was the quality we expect from Panara which was the only reason I gave this location a second star. I won’t return to this location. I found it ironic that customer service and paying attention to the customer was addressed in the meeting after I had to repeat my order a couple times because the employee didn’t pay attention to me as I was ordering.

A fairly new Panera that just opened in October. Same menu as all other Panera’s across the state. The one floor plan exception is that they have moved the restrooms up front behind the registers instead of in the back of the restaurant.