Kim’s Pet Palace

HORRIBLE, JUST HORRIBLE!
We made an appointment for Friday morning at 9:00, when the store opens. We brought our two dogs and arrived promptly at 9:00, only to find the store not open. The groomer showed up around 9:15, but did not have a key to get in. She called the owner, who indicated she was on the way. At 9:30, we asked the groomer where the owner was, and were told that she had stopped answering her cell phone, so she didn’t know what was going on. We ended up waiting until 10, and the owner never did who up. The shop remained closed, the phone was ringing and no one answering, and they lost our business, FOREVER.
No one ever bothered to call us and explain or apologize for our wait. What type of business is this?

I sm pleased with the prices and the quality of grooming for my dog and many of my dog walking clients. My dog is not stressed when I come to pick her up, unlike othet places we have used.

We took our two dogs in for a bath and a brush-​out early on a Saturday morning. They were open early, which we liked. The place looked and smelled clean, and the staff we dealt with were very courteous and kind to our dogs. They finished quickly, and we had our dogs back home within about three hours. They looked and smelled wonderfully clean, and were very happy. We will definitely take our dogs back to Kim’s as needed in the future. I would like to add as a response to an earlier review written, that it did not appear as if any of the staff we dealt with were on drugs – they looked us in the eye, were very courteous, and did their jobs well.

I’m not going back to that place. I’ve taken my long-​haired cat to Kim’s Pet Palace various times. Regardless of her file, I always tell them exactly what I want because they’ve messed up a little in the past. This time they really screwed up. I said, «Shave her, even her legs. Just don’t shave her mane or her tail. Don’t shave too close to the skin. She has sensitive skin.» When I picked her up they had shaved her body, half of her tail, and all of her mane, but not her legs. On her neck she had bald patches. My poor kitty looked like a dork. It looked like they took the scissors to the back of her head. They gave her a bowl haircut. Her head looked detachable. I should have known better than to leave her there though. The people that work there look like meth addicts (missing teeth and all).