Alliance Credit Union

I don’t know if I can adequately express my disappointment and frustration with Alliance. I dislike when people rant, so will do my best to not do that here. I was contacted by Luis to fix a problem another branch had made. Except for offering me a rate he couldn’t honor he did help resolve that issue. It was the handling of another problem that was unacceptable and has me looking for another credit union. I was told the document I needed would be available at 2 pm. When I arrived to pick it up it was not. I gave them another hour and when I returned was told to wait, again. Having already waited an hour, driven to a branch 15 minutes from me, and annoyed with the previous (significant) error I was upset and didn’t want to wait. The manager, Yolanda, rather than being helpful shut her office door in my face. A half hour later I was still waiting and fuming! We had plans at 4 and couldn’t wait. My husband made one last effort to get service and he too had doors shut on him and no one help. An hour and a half after we arrived, we left without what we came for and had to return the next day (another inconvenient drive) for a 15 second interaction to be handed 2 pieces of paper.
This isn’t a one bad experience and I blast them thing — I’ve not had great experiences before (at other locations). This was the final straw. I suggest others look for a credit union that doesn’t just say they value members, but actually shows it.

Pain. Pain. Pain.
Unprofessional «bank» with zero respect to their loyal & long time clients,
even if you had been responsible and paid them thousands over the years.
The only helpful person in there is Yolanda C. (1 star for her).
So look elsewhere…

I’m new to the area and like to bank with FCUs. Last week I applied online for an account here. My application was rejected because they said the home address I provided was a business. I called for further explanation and was told my home address was listed as a motel. I provided the name of the 300+ unit apartment complex to Linda in customer service so she could Google it and see that my address was legit. She put me on hold twice and finally told me my application was still rejected and I would have to come into a branch to fix this. She told me to bring a PG&E bill or something with my address to show it wasn’t a motel. Apparently sending something online or just using common sense was beyond her capability. I am applying online because I’m at a new job and don’t have time to go to a branch. I especially don’t have time to deal with stupidity. Obviously I’m choosing another bank.

I come to this C.U. because mine (in Texas) doesn’t have any branches in California so I have to use other C.U.s that participate in shared branching. Natalie and Alex are always so helpful and super friendly. It actually makes me look forward to going in once a month to have them draw up my rent check. :)

I was charging montly fee of $ 6 even if you have direct deposit. I’ve banking with Allience for more than 8years it used to incovience to drive so far but I did it. The bank used to be friendly but new changes came and know it become customer unfriendly. I canceled two accounts already and keep only one account but I will be cancelling my account and move everything to Charles Schwab where is no montly fee, benefits and great customer services.

The bank tellers at this location of Alliance Credit Union have always been super nice, polite, and accommodating. The bank manager, on the other hand, doesn’t seem to share those characteristics based on my experience today. I’ve seen her around before on previous visits, but she’s never bothered to say anything to me before today. I went in to make a deposit this afternoon but had to use the bathroom because, being 6 months pregnant with twins, it’s sometimes hard to hold it in. I was relieved to see the sign on the wall clearly indicating the men’s/women’s restroom and walked toward that direction. Just as I was about to reach the restroom door, I hear the bank manager yell at me from halfway across the bank saying that the restroom is «only for employees». That’s strange – there was no sign posted saying the restroom was only for employee use – but I had to take her word for it. I’m not quite sure what she was afraid I would do to her restroom, but at least put up a sign saying «for employees only» to save me the walk please!

I love ALLIANCE CREDIT UNION and TRACI ZUBERBIER — is the best, very professional, polite, she takes time to answer your questions and does her best to help. The best customer service ever.
Last week I went to Alliance Credit Union to make a payment and change my address. When I finished doing that Traci asked me if there was anything else I needed to take care of. I told her how a while back I had gone to the same office to see if I could refianance my car and talked to a lady who didn’t seem to want to help at all. She had no time for the questions I had, she told me that it was not going to be possible without explaining why, she didn’t ask me for any information about my car and she didn’t even propose any of their product line.
After telling Traci about my bad experience with her coworker and how disappointed I was. She took time to look in the system to see what kind of information she could find. She, asked me a few questions and before I knew it, my car had just been refinanced and she had saved me about $ 3000.00! I couldn’t believe it! I was so happy. Since it was on a Saturday we didn’t finish to do the paperwork, she followed-​up via email and everything was taken care of electronically by Tuesday.
We talked about other product line that Alliance Credit Union offers and by the time we finished everything, I had been approved for a credit card and also had my ATM card! I couldn’t be happier. I love Alliance Credit Union — yes, I am driving my dream car thanks to them and I am no longer stuck with my old bank thanks to TRACI.

ACU is okay, but too primitive. I closed my account months ago, because they don’t have online check deposit. You can’t even do a wire online! Talk about modern, stone-​age credit union…

The VP of Finance did reach out to me and apologize for the unfortunate event. Acknowledging and responding to their customers is a good business practice. His personal phone call has shown me that they care about their business. Everyone makes mistakes but they tried to make it right. So, they are worth a try for those looking for auto loans.

Yesterday I called Alliance to inquire about auto loans. I received a call back in the afternoon from Traci. Within minutes she was able to explain the options available and get my loan approved. I dropped by today and we finished all the paperwork. The entire process was very efficient and customer friendly. Good service like this deserves some Unilocal gratitude.

Alliance credit union is the best choice I could have made for a financial institution!
I refinanced my car loan and was unhappy with my vehicle, alliance helped to get me into a 2013 scion Frs when it was out of my credits reach!
The staff are so courteous and friendly and personable! Margaret Wong has upper management written all over her! =)

I’ve banked with Alliance since moving to California almost a decade ago. Because they have a cap on how many banking accounts I can have (checking, savings, vacation, holiday), I have used other banks for my ‘do not touch’ money and I loathe them. You can go to a ton of other credit unions and bank for no fee and use any Citibank ATM at no charge as well. Alliance isn’t a HUGE company so the forethought to make in person banking easy and convenient for those who don’t live near a branch was brilliant. Not a lot of companies care that much, in my humble opinion.
Recently, I applied for a loan to consolidate some debt. I was working with Traci, who gave me further suggestions about what to consolidate and suggested refinancing my car. I had a lot of questions, but she replied almost immediately to each one. The process was quick and painless and I’m happy.
It’s nice to be treated like you matter instead of as an inconvenience.

Traci at the Sunnyvale branch was very helpful and efficient in processing a personal loan and simultaneously also refinanced my auto loan, which I was very happy about and all in a matter of a couple of days! I also decided to open up a checking account with Alliance and look forward to banking with them on a more regular basis. I definitely reccomend this institution, there is a more personable feeling to it.

Traci at Alliance was very helpful in refinacing my 2 auto loans from another bank. They were able to lower my rate, reduce my payments and offer an auto warranty. Which I took (big savings from the dealer) willingly. I’m looking forward to utilizing other financing products with Alliance in the next year.

I’ve been banking with Alliance since the 80s when they were owned by a Major Corporation that I worked at. This branch is a really welcoming and efficient branch. The credit union as you may know does not have extra fees and the people are really great. You can also use almost any other credit union to make deposits at as they are all partnered up now!

New location in Sunnyvale from the Santa Clara location. More convenient for me because it’s closer to my work and not out in the boondocks. The tellers here are really nice and personable, some are extremely cute (always important). They have a new ATM that accepts checks without an envelope… revolutionary!
I just wish that a) they had more locations and b) they were open on the weekends. Other than that I love this place.