Citibank

This is the worst Citibank branch ever, and I’ve banked with Citi for years. Short hours on Saturdays, tellers show up late for opening, understaffed, no manager, etc… Go bank somewhere else.

Ali gave me an exceptional service. He went out of his way to solve my issues with the bank. It’s always a refreshing to deal with people who knows what they are doing and take the time to help you. Thank you.

We came to setup a trust account after Chase had totally botched this. The fellow handling new accounts was knowledgeable and professional. Although this is a large building, the area for bank business is small and a little cramped. Comfortable chairs for waiting. I wish they offered coffee, however.

I have been a loyal customer for this branch: I actually tried different ones, but still prefer to drive even a longer distance to come here for the friendly, professional and helpful services that I can get from this branch. I was very surprised that once a banker asked if I wanted to be called the next day for an update on an issue that I made it problematic myself. Anyway, I feel so welcome getting banking services here whenever I need help. I give them 4 – 4.5 stars, but I guess there’s always room for improvement: it’s not always excellent, right? Very good work regardless!

I recently came here to sign up for a new bank account. Although I wasn’t greeted right away, the staff there seemed to be quick and knowledgeable in explaining different banking options that can help me save money. The time spent there was pretty average and was not notably speedy. They asked standard questions and didn’t have me fill out any forms to save me the trouble and the time. The representative just asked me directly and inputed my answers onto the computer. Nothing really stood out as an extraordinary experience for me.

I love this Citibank branch! The tellers are all so friendly. The bank manager is very understanding & very nice! This branch gets a A+ in customer service. Thy are also fast so there is hardly ever a time where I had to stand in line to be waited on. I live in San Jose but I like doing my bank business at this branch. I am so use to banking at this location! I will continue to do all my banking needs at this location!

This is more of a review for all of Citibank and Citibank credit cards. But I called the Sunnyvale number and they are just as much an offender with their phone tree as the rest of the company.
If you’re a potential customer, and you simply want to talk with a customer service representative via the phone, and not online, you can call any of the «General» listed numbers that Citibank displays on their website. When calling any one of the numbers for general questions, you will be requested to enter an account number and security password. Now, how in the world are you suppose to do that if you’re not yet a customer and have a general question? No where on their website or anywhere on their phone tree do they allow you to speak directly to a customer service representative for general questions.
It’s no wonder this bank failed because if they can’t get the basics straight, sheesh, they’re not likely to be able to figure out anything harder!

Before today i would’ve given this location a higher rating (probably a 4 star). Their tellers are always very friendly, helpful and courteous.
But today I went in to deal with some investment stuff (smith barney). Met the lady who was the rep for their investment stuff and let’s just say that I’ve had better service elsewhere and wanted to leave 15 minutes after meeting her.
Ironically she called our home after we left and offered her assistance. *rolls eyes*