Enterprise Rent-A-Car

Will give 0 star. I went there to pick up full size car as scheduled after I gave my car for repair. They tried to offer me some 90s chevy impala by claiming it as 2016 model which made me feel really bad about them as the lady tried to convince that it is 2016 model which was totally unacceptable. I calmly asked for another option & they took more than 20 mins to hand me over Toyota Camry. I am never going back there again. Just ever took pic of so called «2016» impala

Will give them 0 star if there’s an option. Extremely slow service, very unfriendly rep, please avoid if possible

We had an auto incident due to which we had to rent a vehicle.
The customer service was just outstanding. Sorry to forget the names since it has been a month. But everyone was very courteous right from the time we walked in the door. We were updated about the status of our reservation every minute.
As per insurance guidelines, we were supposed to get a full sized car. But we were offered a BMW upgrade for almost nothing.
Even during return, their customer service was excellent. They took care of all insurance headaches and left me with just a minor bill.
You guys totally rock !! Excellent customer service each step.

I booked a specific car, an AWD, the second week of December, for my trip to the snow to see my kids over Christmas.
3 days before my trip, I called and asked if an AWD vehicle was specified on my contract. The agent said «yes, it’s right here, AWD vehicle needed».
On December 21^st I called again, and asked if an AWD vehicle was specified for my December 22^nd pickup. The agent again said «yes».
On December 22^nd I went to the Enterprise on El Camino at 10 a.m. The agent there said «sorry, we’re out of AWD vehicles». I thought I’d misheard him. I told him I’d called 3 times to make sure I had an AWD vehicle for my trip to the snow, where 2 snowstorms were predicted. «Sorry, we’re sold out», he said.
You cannot imagine my anger and frustration at the prospect of not seeing my kids on Christmas, and it was my son’s birthday to boot.
I will NEVER go to this enterprise again.

I had my car towed to a dealership nearby for repairs, & they weren’t going to be able to get to my car that day, so they sent me here for a rental (and no, they didn’t cover it – boo, but that can be another review).
Service has always been pretty good for me at car rental agencies, especially the ones not at airports, so no exception here – friendly, efficient. They picked me up at the dealership & brought me over. They were running low on rentals, so they gave me the one that was left on the lot. We went over the exterior of the car, which was fine. I didn’t think to check the interior. Well, there were stains on pretty much all of the seats, worse in the backseats. After this rental & my other one a few months afterwards from the Pearl Ave. location, I have to wonder what kind of crap customers do to their rental cars!
Drop off was fine, & I did mention the stains to the representative (I don’t have a problem pointing out complaints, can you tell?). They handled things smoothly & gave me a ride back to the dealership so that I could pick up my car.
Located on the south side of El Camino Real, between Hollenbeck & Matilda.

Enterprise holding gave me a free 1 week rental for a minivan for the bad experience I had. We had a fun trip to Legoland, Thanks Enterprise.

This Enterprise Rent-​A-​Car is hit and miss. Employee Maurice drove off the lot with the keys to all rentable small vehicles to do a pickup, so there were no small cars for rent. His co-​workers apologized for his conduct. I was extremely frustrated. Jaleesa was very nice, and offered me bigger cars, but since I drive a small car, I needed a small car to fit in my garage. I was an hour late to work. I see in other reviews that Maurice has been praised, so maybe I caught him on a morning that he was not awake, but his thoughtlessness had a negative ripple effect throughout my entire day.

I am writing this review even though I didn’t end up booking with them. And the reason I am doing that is because I was highly impressed by their customer service.
So I walk in on a weekday morning to ask for a rental van over the Labor Day weekend but before I am even in the door there’s four employees walking out, each of them shaking my friends and my hands and personally walking us inside. Whoa! I am impressed already. Then one of them goes back to her desk and the other three are with me at the counter asking me what I need. As they go through their listing of cars John Okakpu tells me that a 7-​seater minivan would come out to about $ 200/​day but because that’s obviously a lot of money maybe I can try to see if I have a corporate discount or if I can get a cheaper rate through Costco. Wow! I loved that he wasn’t trying to force the car down my throat and instead made recommendations on how I could get a better deal. I profusely thanked him and as I was walking out all of them again shook all of our hands, gave us super cheery smiles and walked us out. They truly made me feel valued and treated me like a person rather then a sales target. I am surely going back there just for the great service!

I had experience with other office locations in Morgan Hill and in San Jose off Pearl Ave. First time trying this office on a promo email sent to me for a weekend special. I called and talked to a Maurice and had overslept a few hours after my reservation. He told me no problem and would send someone to give me a ride to the location since it was a bit far to walk. The pick up car arrived exactly when he said they would and the driver was Maurice!
Very polite and courteous young man from start to finish. Once at the office, they didn’t have the compact car i reserved so he upgraded me. The whole process took about 15 minutes and his boss, Simon was also very helpful explaining the mileage restrictions and the options possible if I should take the car on a long trip.
When i returned the car i had filled the gas about ¼ tank higher than what was given to me and told them it was no big deal. Let the next guy get the benefit. Maurice handed me his card with a little scribbled note on there,“¼ gas tank credit on next rental” The other staff members in the office were all courteous but also very friendly which makes for a fun experience.
Thanks, Enterprise and will rent from you guys everytime if i can.

These people were awesome. Did not have the car I wanted and went to another so they went to another city and picked one up for us that worked our well. Everyone was so friendly bother when picking up the car and when dropping it off.

This Enterprise facility is staffed with highly friendly people who make every effort toward efficiency in respecting the time constraints of their customers. Drop-​off and pick-​up were handled smoothly.
When first obtaining the rental car, the computer system was so close to inoperable that the staff had to fill out forms by hand. Obviously, this slows things down and there’s more of a risk of error. Headquarters needs to invest in appropriate IT support– hardware, software, and IT staff. This is not only the 21^st century but we are in the heart of Silicon Valley. Antiquated computing services are simply unacceptable.
In California, it’s such an incongruous sight to see rental assistants in suits and ties, and is 50 years (or more) behind the times here. We are not New York City. We don’t want to be. When corporate dress code is so out of touch with its customers’ culture, it bespeaks a kind of rigidity at headquarters that is, I think, ill-​advised. CEO Pamela Nicholson needs to visit the area and to think about encouraging her employees to dress more appropriately– perhaps an open-​neck shirt (not a dress shirt) and casual slacks (not dress slacks). This is obviously not going to make me choose another rental agency; it’s just that managerial rigidity that flies in the face of contemporary practices suggests a company that is rigid and not keeping up with the times. It’s more difficult to trust someone who is clearly out of touch.

Horrible experience. I rented cars for two weeks because my car was in repair. Overall the staff was friendly but also felt they talked like a sales pitch, but the manager was tricky and had worst customer service. I don’t know Enterprise rent-​a-​car promoted people like him. When I returned the car, he noticed there was a pale white paint attached to it even though there was no scratch. I contested it and wiped it off with my hand. He was very rude. He still reported as a damage and charged me $ 250. I decided to fight through my credit card company because they had a collision covered for me. I thought it was easy. it turned out the reimbursement required this office to fill out a couple of standard reports. They refused it and dragged for months. as of now. They still didn’t do it.

I left my clip on sunglasses in the rental minivan Kia on 6÷25÷15. I went to Sunnyvale Enterprise requested them to check lost and find. The young guy did not really check the lost and find, he opened a drawer and pretended to find something, then he told me that he did not see any clip on sunglasses. Poor customer service !
Last year I lost my own GPS in the rental car from Avis, they went inside lost and find to check it, and returned it to me.

I honestly can’t put anything positive about this branch! It never fails when I come in to this branch I always feel like my business and my loyalty does not matter or cared about. I rent cars from enterprise almost every month & the service I get from here is careless/​thoughtless & just RUDE! I reserved a car at this location 2 weeks ago & the manager told he was gonna help find the specific car I requested & came close to the day of picking up the car he never found it.

Attaching my review to this location, as they are the primary location I’m dealing with, but this review also includes the Santa Clara location, and the corporate office.
WORST experience ever with a rental car — and I feel stuck because of their pick up service.
1. I called the Santa Clara location on Friday and made a reservation for a specific car class & for them to pick me up at 9:30 am at the local body shop. Everything was confirmed over the phone.
2. Monday morning nobody was at the body shop. The body shop called the nearest Enterprise (this one) and was told driver was en route and would be there within 2 – 3 minutes. 30 MINUTES AND AN IRATE PHONE CALL FROM ME LATER, the Sunnyvale location picked me up and advised that my reservation had been made through corporate even though I called a local number and that the Santa Clara location screwed things up.
3. They didn’t have the car class I reserved (I’m stuck with a rental for 2 weeks) — AT EITHER LOCATION — and shoved me into a lower class car with a promise to call me as soon as the other class came in — later that day. This was Andrew’s promise — who I see has received other negative reviews here.
4. Lower class car HAS CHECK OIL LIGHT ON and is super uncomfortable.
5. NO PHONE CALLS FROM ENTERPRISE ALL DAY. i just called and they still don’t have the car class I reserved, and I don’t think they’ve been trying. Again tried to shove me into another lower car class.
I will remain the squeaky wheel until I get what I reserved AND will never rent from Enterprise again.

I got the wonderful weekend special. The car was the class that I requested, ready to go and clean upon arrival. Each and every one the agents were clear, friendly and helpful.
I would go to this location in a heartbeat again.

I rented a car while my own car was getting an extensive repair with a nearby dealership. I usually rent with Hertz, so I was disappointed that this option was no longer available through the dealership. I was very pleased at the friendliness of the staff. And the car was fine.
My issue is with their billing/​accounting department. After the dealership confirmed they would pay for my rental, I called Enterprise to change the payment method to no longer be my responsibility. Enterprise confirmed this to me on the phone. The dealership also confirmed this to me. Enterprise called me two weeks later to tell me they are about to run the charge. I reminded them that I had called and that the dealership had confirmed that they would cover the rental and that I do not approve that charge, and they agreed to contact the dealership and not run the charge.
However, Enterprise charged my credit card anyways. I have spent well over 6 hours in conversation (and mainly on hold) with them to try to get the charge reversed over the last four weeks. Each time a very friendly Enterprise representative told me they would take care of the issue. I have a saved voicemail that they have the account number from the dealership with the confirmation that the dealership would cover the charge. After not seeing a credit on my credit card, I called back a week later, and the person I spoke to said that they would process the credit immediately and I should see it within 1 – 2 business days. Here I am yet another week later, no credit and no word.
I am done. I have disputed the charge with my credit card company, as the accounting department at Enterprise has been unresponsive and has not followed through on their verbal confirmations that they would reverse the charge on my credit card account. So glad that I have that voicemail for my records.

Getting my car fixed at a nearby auto shop and needed a rental car for the meantime. Not a whole lot to choose from in the area, surprisingly. So thankfully, there’s Unilocal.
In any other circumstance I would not have put up with the longgg waaaaiiit. But this location held it together! Within the chaos of having a few people call in sick, what looked like a 3-​man team, created a system that made the transition run smooth. They were dealing with customers, getting car returns, answering phones promptly and actually even walking over to show customers the bathroom! All with smiles! I’m impressed! Bored and tired but not angry.
I’ve waited for more than an hour (which probably wouldn’t have been the case if they were fully staffed). But how was their customer service? ¹⁰⁄₁₀. Good job to Andrew, Daniel and Kelsey! (I know their names because even with the hustling and bustling of getting people in and out, they introduced themselves to every one of their customers!)

Children and granddaughter with the nanny home for Thanksgiving. Needed a mini-​van
for convenience that fits 7 passengers. Called this location Wednesday for a mini-​van for Friday shopping and surprise one was available. Pick up early Friday morning from Andrew and Thuy and told to bring it back Monday for the same 1 day rental rate because of the holiday. Worked out beautifully and convenient for our shopping and dinner trip to San Francisco. The mini-​van had plenty of cargo space for all our shopping and all seven of us was very comfortable during the trip. Use the mini-​van to transport all of them in one trip to the airport for their flight back home. Would rent from this location again as their customer service is definitely 5 stars!!!

I rented a vehicle on a Friday to Monday… The whole transaction was awesome. Rich makes everything so easy going…
The customer service is awesome !
The car I rented was 2014 Chevy Traverse. OMG It was so nice to drive a brand new vehcile.
Thanks again Rich and the whole team at Enterprise. You guys always make it a excellent experience renting a vehicle.