Rent-A-Center

Should be 1 star. I really dislike this place. My boyfriend and his family has been coming to this location for a very long time now. And they treat his family like they are trash. They are loyal customers to this hell hole and for them to threaten my boyfriend, in regards of the tv and we have paid way more than half for, to take «their» merchandise back. I understand that there is a renewing agreement, but for them to not mention that our contract was soon coming to an end is highly their fault.
Our payment was due October 12^th, 2015. They had called my boyfriend on the 11^th telling him that payment was due, which was incorrect since the guy told me that it was due a day later. Although we were a couple days late on that payment, we were able to do so. However, we received a notice stating that we had not mentioned to them that we want to renew our agreement, but we had no idea our agreement was coming to an end! I had called them a few days before the noticed trying to make a payment, but didnt have enough at the time. The guy on the phone told me that we could just come in on Friday the 23^rd and it would be ok.
So tell me rent a center, does it make sense that our contract ended on the 10^th but our payment was due on the 12^th and called us to remind us that payment was due after the 10^th & now writing a letter on the 20^th, 10 whole days after expiration, for you to give this notice?!
Be smart about this place. Better yet, dont get your stuff from here. At all.

They don’t deserve not even a one star! They’re such snobs! Seriously where do they hire these people from??? It’s so ridiculous! Worst customer service EVER!!! Been going there since 2010 I believe. they do not know how to deal with their customers in a respectful/​professional manner they ought to be ashamed! I just can’t believe they do not train their employees how valuable their customers are!
You can be an excellent customer for years and they will not care at all! I say this because my husband has bought and has always paid on time And in full etc … You come In there, and they act like they don’t know you!

Worse… I applied for a tv at 9:30am and they called the tv was ready 30minutes before they close the store .I been waiting all day even i missed 2 hours in my job. not happy

My review is based on the service there the girl who helped us was extremely slow she was new according to her so understandable. While we were waiting patiently I noticed the manager Brandon yelling and being extremely rude to his employees at one point while we where being checked out the girl that was helping us asked him if another co– worker could go over the agreement with us and he said I quote «no he dosen’t know how to do that he messes up to much!» I mean come that’s a horrible thing to say especially in front if a client. Overall the other employees seem good but steer clear of the manager I feel bad for the employees that have to put up with is rudeness.

i have been renting from this business for a while. never have i had so many calls the day my account is due not just one but about 13 calls on one given day. i went to payoff my account for my living room set i have and they would not work with me because i had still the tv on same account. tran started yelling at my that my account needed to be paid. i finally paid the account current This business needs a lesson in customer service. i will never rent from them again. kate