Firestone Complete Auto Care

Came in with ‘tire/​other maintenance’ icons flashing and to replace wiper blades.
First they tried to convince me my Enterprise Maintenance Program does not cover it and when I proved them wrong by contacting Enterprise, they just checked the pressure, said its all good and reset all maintenance alerts. They also didn’t replace the blades.

Came here to change my tires on Dec 27^th and they were closed. Christmas is over people !!!

Great service — caring, professional, thorough, and this experience has brought me a place I can trust. Can’t ask more than that.

I’m so sorry to say it but I’m a bit disappointed by this place. We bought a full new set of tires for my Prius and they put the front tire on wrong which caused it to leak air. The tire light was on when we drove off, showing the tires were at low pressure. We checked the air that night and too our surprise the front left tire was around 18 PSI and the other tires in the 20s PSI. The tires are supposed to be 32 – 33 PSI! That was not good. When I submitted my survey they called me and said the tire pressure gauge must be off and need recalibration. But despite our putting air in the tires ourselves and getting all the tires right, the light was still on. So that is when my husband took it back in and they found the front tire was low because of an incorrect install. I am hoping these tires aren’t defective and we don’t have to go back here.

I called at noon on a Wednesday to see if I could make an appointment for 3 and was able to with no problem. I showed up 10 minutes early and they got my car back immediately. Half an hour later, it was done. I couldn’t believe how fast it took considering the other Firestone appointments I’ve had in the north bay take like 90 minutes. Sandra, the customer service rep, was super friendly and dealt with the flow of random customers coming in for a quote with patience. She explained all the options and the customers seemed pleased with the prices. I hope this review boosts up the 3 star rating because I definitely think they deserve more.

Ive been a loyal firestone customer for over 15 years. I work on my own cars 90% of the time and only bring them in for service for tires and AC repair. So basically what happened, I replaced my rack and pinion, I set my alignment by eye and marked the tie rod ends with safety wire, took my car in to this firestone, drove home feeling that something wasn’t right, looked under the car and saw that the toe adjustment on the tie rod ends had not been changed one bit beyond what I had set them by eye… so basically I either have an amazing ability to set alignment solely by eye or this shop ripped me off by not actually preforming the job I had paid for. Firestone has lost a loyal customer, thanks but no thanks

Background: One of my brake calipers (left rear) came loose and collapsed onto the brake rotor, creating a scraping sound while driving.
I came to Firestone because I purchased lifetime alignment with them, so I wanted them to fix my brakes as well this time. The mechanic test drove my car, inspected the brakes, and came to the conclusion that the brake rotor in question is larger than my other rear rotor, and that’s why it was scraping against the caliper. I explained that I’m pretty sure that the rotor is the same size as the rotor on the other side, since I purchased my rotors myself — as part of the same package — and had a friend install them last month. «Also,» I asked, «if that rotor is actually oversized, why would this issue start happening a whole month after I installed new rotors?» The mechanic just shrugged and said, «I don’t know» and didn’t want to deal with it anymore. Very impatient and unprofessional.
Jen at the front desk recommended me to go to Precision Auto Tune down the street, which provided excellent customer service, diagnosed my brake issue correctly, and fixed it. For Jen’s friendliness and her recommendation, I bump up this review to 2 stars.

Jennifer, Sandra, and Tony provided me with excellent customer service! I can’t be any happier and would continue to come back for future services. Keep up the great work and thank you for making my day!

Was on vacation and a birthday. Got a flat. Robert in customer service was amazing, got me in and out in 45mins! Thanks firestone crew

I’ve been taking my cars here for years, mostly for oil changes wheel alignments and brakes. Recently had my Corvette serviced, (oil, wheel alignment and brakes) with no issues, Sandra was very helpful and accommodating.
TIP: Drop off car early morning and pick up your car after work, use UBER or Carpool! Works great, especially when you don’t have an appointment or time to wait hours while other cars are in queue!
Their lifetime wheel alignment is worth it, especially if your tires are expensive.

Went here for an oil change on a Sunday morning. Used the 19.99 oil change coupon that they usually have on their website. Brought my car there at 10 and only got it back at noon after I ran some errands at CVS. Staff was friendly but it took a long time for my oil change.

Don’t bother making an appointment, service manager doesn’t care about your time. They will give you appointment even if they are backed up to 5 hours. A courtesy call or something should have been done so customer times will not be wasted.

Honest business. They quote you good prices for basic stuff like oil changes and then honor their quotes. I found them to be very competitive with their prices and prompt with their commitments.
I would go here again and recommend it to others.

I went to Firestone to get some work done on my son’s SUV not only did they try to over charge me for parts and labor but also gave me the wrong diagnostics so I went to J&A auto repair I was charged three times less and got the right diagnostic. Firestone you need to just sale tires.

I was pretty skeptical a couple of years ago, whether I should pay for a lifetime alignment or just a one shot deal? Within these two years, I had 3 regular scheduled alignments and an alignment with purchased of a set of 4 new tires. I was glad that I decided to pay for a lifetime deal 2 years ago and I am convinced that if your car is a keeper, lifetime alignment is way to go.
This morning I decided to buy another new set of tires and with a lifetime alignment for my other car over Costco, Michelin deal. I know I can get competitive deals and a quick service now and later on.
I am an early bird person. I always scheduled my appointment at 8:00 on Sunday morning and waited in the lobby. If it is just an alignment job, I know I will be out of the store with an hour. If tires replacement and alignment like today I was gone by 10:00.
The staff working at the El Camino /​Mary store are very professional. The only thing that I haven’t got used to it is that the staff turn-​over is quite frequently. I am just glad that Firestone’s computer system works and I don’t need to repeat myself each time when I need something done.

I have been a loyal Firestone customer through good times and bad times. Yeah, the company had problems with the Firestone 500 tires, and the blowouts of tires in hot climates.
But Firestone’s problems actually was a positive for me, when I worked for Failure Analysis (now Exponent), doing data analysis of Firestone tire related accidents –it generated a lot of work and revenue for my company.
Ok, I feasted on Firestone’s mishaps, and now, the shoe is on the other foot!
I’ve been bringing my cars into Firestone for preventative maintenance and repairs since the past century, when they had a Firestone store by Toy R Us in Sunnyvale.
That store was razed down a decade ago, and replaced by 5 guys Hamburgers, Pizza my Heart, Rubios, and Panera Bread. Not exactly good food for my health, and definitely not for my cars’ well being!
The place was within 5 minutes walking distance of my house, and the only close alternative was Pep-​Boys, if you can call that an alternative!
That Firestone closes, and now I bring my cars into the Firestone on El Camino Real and Mary, right next to Subway and El Polo Loco, about a twenty minute walk from my house. Healthy food, but a very unhealthy repair bill, as you will see!
Brought my 1998 Honda Civic, original owner, with 182,000 miles on it with a coupon for a $ 19.95 oil change and free vehicle inspection.
Get a call from Firestone:
Firestone: Sir, we have finished your oil change and free vehicle inspection.
Me: Great, when can I pick up the car?
Firestone: Sir, according to our records, you need to have a complete coolant flush.
Me: how much?
Firestone: $ 104
Me: go to it.
One hour later, another call:
Firestone: Sir, your front brushings need to be replaced.
Me: how much?
Firestone: $ 690 plus $ 170 for the lifetime alignment, a requirement with replacing the front brushings.
Me: Ok
One hour later another call:
Firestone: Sir, your water pump is leaking and needs to be replaced.
Me: how much?
Firestone: $ 640
Me: that includes replacing the timing belt?
Firestone: Yes sir!
Me: how long will it take?
Firestone: we will need to keep the car overnight, so maybe 11am Sunday.
Me: Go to it.
I knew that my timing belt had not been changed since 2007 with 102,000 miles on it, at the old Firestone dealer next to Toys r Us. And I can’t take a chance on the belt failing, with my interference engine. It would be ‘hasta la vista baby’, to quote our former governor.
So I come back Sunday. My $ 19.95 oil change is now $ 1796, before subtracting 5% for using my Firestone credit card. Growing faster than the national debt! The repair bill is longer than Charles Manson’s rap sheet!
What goes around, comes around!

Incompetent. Unprofessional. Unethical. Those are the three words I can only use to describe this location. I had to take my truck there 3 times for the same issue several months ago and finally I am taking the time to write a review.
Day 1: Went to get a set of 4 tires for my truck and requested «black wall out» as the other side of the tires are raised white letters. As I arrived to pick up my truck, first thing I noticed it was white letters out. I simply asked how come the white letters are showing and not the black. The service writer replied «I usually don’t write anything on the work order if its requested black wall out. I only write on the work order if its white wall out. They must have assumed you wanted white wall out like your old set of tires.» I then requested if I can come back tomorrow to get it fixed for free and they said no problem.
Day 2: Dropped off my truck and told the service writer to write everything I want in the work order. Never assume your technicians know what I want. Left the truck while I was at work and picked it up 8hrs later. Noticed my tires were nice and shiny with the «black wall out». I figured they wanted to regain my confidence by showing a little effort in their work. I was happy… briefly.
Day 3: Took my truck to a Shell automatic car wash and got the Ultimate wash with «tire scrubber» option. As I got done with the wash… I found some white letters revealing themselves on my tires. They just PAINTED my tires black, thinking I would be fooled and not notice. I was livid. Took my truck in and complained with customers in the lobby (I’m usually pretty reserved but this time I wanted to let everyone know). So unethical for one of their technicians to not take the time to do what I requested. Especially when paint is obviously temporary. I wanted new set of tires for the clear inconvenience and being lied to. All they said they can do is give me free oil changes… sorry man, no way I’m letting you near my engine. Never recommending anyone to this Firestone.

I have mixed feelings about Firestone. Their «technicians» clearly do not seem to be the upper echelon of auto mechanics. It seems as if they went through a short training seminar before being put on the floor to do work. In average cases this will suffice, but it can make you feel a little uneasy and lead to a lot of stupid «oops» moments. I anticipated this and printed out the pages from the factory manual about how to adjust my alignment on my very average mainstream car.
I bought a lifetime alignment for $ 189 which I thought was a pretty good deal since it pays for itself in two alignments. I brought my car in when I was told it was slow and waited about 3.5 hours for my car. I was given the TV clicker and they have Wi-​fi so it was not tragic, but never the less WOW. They actually had it on the rack for a little over two hours. Midway through they brought me out to show me they could not get the specs I wanted. That’s fine, but an hour later after the original guy was fully dumfounded he brought a more senior person over who was able to do it. Before he called this person over though he tried to do it himself by prying my front shocks from above with a giant screwdriver and chewing up the upper strut mounts in my car. I don’t necessarily care, but it is amateurish and if I drove a Porsche I would have an absolute shit fit. I also found one of the suspension bolts still loose which made a frightening clunking sound as I went over Highway 17.
At the end of the day I got what I paid for which was an alignment. I think they could have done a better job and taken much less time, but nothing went terribly wrong. I would probably not come here if I had the choice to do it over again.

I went here to buy new tires for my car. My car had OEM run-​flat tires from when I purchased it, and I wanted to replace them with non-​run-​flat tires. Three different employees at this location flat-​out refused to sell me non-​run-​flat tires, saying they could be held liable if I got stuck somewhere with a flat tire because my car doesn’t have a spare. This is complete nonsense; they just wanted to upsell me on tires that cost $ 500 more.
Not sure if they work on commission and are trying to cheat me or if this nonsense policy actually came from someone that runs the place and the people who work here are blindly following it, but I would never do business here.

Solid service here. I went there early Friday morning with an appointment for a routine check of my car and felt well taken care of. Service was expected to take an hour, and a little bit over 50 minutes later my car was ready. Paid, got the keys, and drove off. Solid.
If you need to wait at the store they have a little section inside where you can sit and do your thing.