McDonald’s

Good people fast service and hot food for an affordable price what more can you ask for?

This place was the worst customer service I ever got. Took my son here and ordered him a mighty kids meal. The manager was speaking Spanish and gossiping the whole time with some of the staff. When I got my food I asked if there was a toy and she just brushed me off and said no. Then I asked if it was a 4 piece or a 6 piece and she said 4 piece and kept chit chatting. I sat down with my receipt then looked it up online to see what came with the meal, when I confronted her she said I was wrong but when I showed her my phone with the website menu she said she charged me only for a regular kids meal. Then I showed her my receipt with the Mighty kids meal on it and she handed me 2 nuggets and a toy. This was the worst service I ever got. I just left the food on the table and left with my son. Complete CRAP! I’d give then a negative star if I could!

Had a Chicken Caesar salad and a Coke to go here for lunch on Wednesday, 10/​14, and was able to barely eat a third of it before I got a heavy feeling in my stomach and had to throw the rest of it away. Ended up with food poisoning and had to take a sick day from work the next day.
Not coming back here again.
Update: Received a call but did not answer due to not recognizing a number. Checked online and it was this location (I left an online message through their web site earlier). Someone (did not get their name) left a voicemail saying they were a manager of this location. They sounded concerned and wanted to know how I was feeling. They also said that I can come back and they will give me a refund. I have a feeling that the corporate will be sending me some coupons to use so they (this location) can «finish the job».

Only thing I don’t like about this McDonald’s is the bathroom is right next to the TV. So Everytime I eat and watch TV I have to watch guys Going into and out of the bathroom. Then I start imaging what they are doing in there while I try to finish my big Mac and fries.
Workers there are nice enough. They always give you sauces and stuff when you ask. They don’t give you are hard time about that stuff. It’s not like people tip them. But they are still helpful and nice. Maybe we should tip them.

Rude person at the drive through.
Asked to bag these items separately and the person at the drive through tried to do some cost cutting in the name of the environment not once but twice. Very condescending tone about us realizing that we are not helping the environment.
1) am I supposed to ask my family and friends who will be going separate ways once I deliver this McDonald’s to rip the bag in half and eat beforehand?
2) there’s something called recycling and composting, this has nothing to do with the environment and all to do with this McDonald’s skimping on the $$$
Was also told that the bbq sauce would cost an extra 25 cents, after being told that he would «try» to bag them separately. I check to make sure everything is in the bag.
THE BBQ SAUCE IS NOT EVEN THERE.
The lady helping us did not apologize as she gave us the bbq sauce.
I would not recommend this McDonalds to friends until they correct their behavior. I called the corporate headquarters who will be forwarding my complaint to the owner of this McDonald’s. Unsure what good that will do judging by the other reviews on this Unilocal page but I hope this seemingly regular bad service issue is resolved.
I am amenable to change this review if I hear back positive steps towards rectifying this situation from the owners association in charge of this particle McDonald’s store.

Nicely remodeled but with horrible service. We lined up in the drive thru at 7:30am on a Friday, line wasn’t too long and there was one person behind us. We asked for a minute to decide and (not even taking an actual minute yet), we were not so nicely asked if we were ready to order. Ordered two meals with hash browns and drinks and got our food quickly.
Took a look in the bag and we were missing a hash brown and a straw for our coffee. We wanted to make sure we were actually charged correctly so we pulled out and checked the receipt. Sure enough we were charged but didn’t get our full order. The main point is don’t rush us if you can’t even get a 2 meal order right.

Stopped here on the way to work for a quick salad. Decided on the Asian salad and ended up disappointed. Took them 5 mins to grab a pre-​packaged salad that consisted of spinach, tangerines, snap beans, and freezer burned chicken.
I guess their definition of Asian is to add tangerines and snap beans. Can a Corporation like McDonald’s put in a little more time and creativity into their menu items? Disappointment filled meal. Tips for all you consumers, try the crispy chicken instead of the grilled — their definition of grilled is microwaved without the skin.
Stellar performance. 1 star and a silent clap.

I like this MacDonald because is pretty close to work and sometimes I feel the urge of junk food (especially Big Mac meal) and also because it looks pretty new and clean. The only but is that they don’t seem to alternate between the drive-​through customers and the ones waiting inside the restaurant, like has been my case in different times. I feel I end up waiting too long because the drivers have priority. I know that is normally the case, but in my opinion this should be alternating, especially when there was only me inside the restaurant. Other than that, this is a pretty neat well maintained restaurant.

I had one order: Sausage McMuffin with Egg Sandwich (SMMwE).
Received: Ham and Egg Sandwich (wrapped to read as a SMMwE)
Was going through the drive-​thru, so I did not notice this error until I was home and it was past 10:30am to go back and get the correct meal.
Called the store to talk with the Manager. The phone line has been busy all morning.
Who would have thought that not only did I have to check the bag to confirm my order, but I would need to unwrap the sandwich to confirm my order.

Newly remodeled. Nice & clean inside. They also have a tv inside for the news. Nice! Of course the free wifi is available.

If there was an option of 0 stars, thats what it would be. Unfriendly customer service. Manager rolled her eyes at a customer just cause she was deciding on her order. And was yelling at her telling her what she should order when the lady explained to her clearly she didnt want the meal. Obviously if you work at a fast food place like this, youll act like that?
Poor poor service.

Stopped here after picking up my car from one of the repair places down the street. I was in dire need of a toilet. Even though it’s for customers only, I didn’t think anyone would care much or notice.
The bathroom had two female employees in uniform in the bathroom. They were chatting, one was fixing her hair in the mirror and the other was making a cacophony of fart noises in one of the stalls. No problem, McDonalds workers are people too.
Except, I’m washing my hands in the only sink in the bathroom, and they leave the bathroom. No hand washing!
Playing with hair and wiping your pooper are both good reasons to wash your hands when you work in a restaurant, fast food or not.
GROSS!
I don’t feel bad not buying anything after using their bathroom now, so I guess they’ve got that going for them.

its McDonalds what do you expect good food?
I hope not. I was hungry and need food, thats how they get my business.
Long live the dollar menu.

Ordered 20 pc. nugget combo here and find out there is NO REGULAR HONEY!
First and last time I come here.

Disgusting. I dont eat cucumbers and forgot to ask for no cucumbers but as i pulled it out of my wrap, i found a hair on it. this is absolutely disgusting and unacceptable

Terrible experience!
I’ve been to McDonald’s all around the world: China, Israel, Finland, England, … and overall McDonald’s in USA is poorer service and food quality. Burgers are soggy and fries are made from disgusting GMO potatoes with zero nutritional value.
BUT: this McDonald’s was a particularly bad experience… let me tell you about it. A nice girl took my order, and started serving the fries, burgers etc. but then suddenly this total bully of a guy comes and starts doing her job for her — apparently to show her she’s too slow or something.
I had asked for one meal to go, and another to eat in. He of course didn’t know this, and shoved everything on my tray and looked somewhat triumphant. I then asked if I could have one of the meals to go, and he angrily started shoving everything in a bag. I then said, please just one meal to go and the other to eat in, and suddenly he leaves the bag on the table and says there is way too much «confusion» and that he isn’t going to continue… and he just walked away… the girl was rather frightened at this point, shrugged her shoulders and just stared at me.
This guy, whatever his position is, was an absolute bully, and I hope this gets dealt with… this event happened Dec 31^st 2013.

McDonald’s is like that old stand by… when Im stressed on time on a lunch hour I just need to pick something up… McDonald’s is there for me. Fast and easy.

** morning breakfast review.
so i think my only compaint about this place is when they try to be nice and have an extra person outside taking orders they kinda defeat the purpose by sucking.
1. there isn’t anyone ahead of me and i’m confused do i need to order from her (8 ft away from the board and main box) or can i just drive up to the main box so i can figure out what i want
2. the lady didnt speak english… i think this is an on going issue with mcd’s. i have no issues with the language barrier, however i’m thinking putting them up front and personal with customers that need to speak english with them, just isnt the right position for them… or hand gestures to tell me to move forward might be good. i understand those.
3. the person outside taking the orders. ya she doesnt move, she stays still in the one spot and doesn’t move. take some tips from in and out, move forward with the line so we can read the menu… or not be taking up as much room.
positives: the gal who take you money at the window is usually very nice adn the gal that gives you your food is also super nice.

I’ve only lived in the South Bay for two years, and this location has been remodeled twice in that time. It now looks more like the one on Augustine in Santa Clara, except that it still has the uncomfortable chairs I complained about (in a Quick Tip) over a year ago! And no soda machine. What was the point? Sure it looks more like a place you could lure hipsters into lingering at (not that this will work of course) but when you’re sitting on aluminum, no one is going to chill here. Maybe it’s a deliberate bait and switch maneuver? Who knows.
Also no one wants to watch CNN while eating their junk food!

I’m giving 2 stars, not because it’s a McDonald’s — believe me, I am a HUGE McDonald’s fan — but this location is very dismal. The employees always seem depressed and the inside of the store has a very strange vibe. They’re always playing the depressing news channel on their TV, which blathers loudly about murderers and the latest scandals. Kinda odd when you see children eating here with their parents.
Also, BBQ sauce is now 11 cents. Even when I ask to remove mayo from a sandwich and replace with BBQ sauce due to my egg allergy, I have to pay for it. :(They have very diluted drinks here too. My orange soda always ends up tasting like water with a dab of orange. I got used to it though, I didn’t realize until I went to another McDonald’s that the other one had watered down soda.
This location looks like it was remodeling the last time I came by, so maybe it will be better once it reopens. Happy employees? Better soda? BBQ sauce substitutes? I certainly hope so.
TIP: Fine for drive-​thru, but avoid this location for dining in. Fellas, do not take your date inside this McDonald’s!
TIP2: Stockpile BBQ sauce from other McDonald’s locations — this is perfect when you drive-​thru and take your food home, and have lots of BBQ readily available to you.