Muse Maintenance

To make a long story short, do not count on these guys if there is any chance they will run into the slightest adversity.
I contracted Muse to clean my carpet about 3 days before move out, which was on a Sunday. Everything sounded good on the phone.
On Sunday they came roughly on time, although they got out of their truck when I told them I was coming out to find them since it is tricky to negotiate the apartment complex. First sign of something odd.
Next, they came in and unfortunately for me, I did not have the bedrooms clear as I had hoped. I asked if it would be a problem and initially they indicated they would go ahead.
Since they had to park across one extra vehicle beside mine with their van, I told them that the neighbor doesn’t move much. That turned out not to be true. The neighbor did wish to leave and so I heard second hand and apologized to her and then told her the truck would be there for an hour. She nodded her head ok.
Allegedly when the truck went to move back into the space, the neighbor told them not to occupy the space. It could have been a mean look, for all I know but that’s what I heard.
After about 10 minutes, the main fellow said that «This is not working out for me». He proceeded to say he would rather come back when the bedroom was clear (something he could have said earlier when I asked). I proceeded to tell him that it was move out day and too late to contract someone else (a sunday). I advised him to simply do the traffic areas. He told me I wouldn’t get my security deposit if I only did some of it, and then _​told_​me he’d come back later if he had time and the rooms were clear. Taking him at his word, I promised him I would have them clear by 1.
I received the following texts:
«Sorry I’m not»
?
«Sorry I just booked 2 more jobs today. You might want to call Carpet Shine or American and the there is Paradise carpt cleaners good luck.»
To which I responded that we would fall back to the next day (one day after moveout) and I asked him to call me back and confirm, and that if it’s not going to work I need to know right away so that I can get someone else.
No answer, no callback. Clearly his concern was more about the angry neighbor, who is a 60 year old Chinese lady.
So if an angry old woman lives near you and might frown the wrong way on these guys, Or even if you have barking dogs in the hood… You may want to go with someone else.

Hired Muse to paint our home before moving in. The job was clearly rushed and after bringing a few things to their attention we immediately got push back from them. Rich was more concerned with keeping his schedule than making a customer happy. As another small business owner we found this in very poor taste. Even after fixing a few areas that needed correction the job was left with overspray in some areas, unfinished painting in some areas, and areas that clearly needed another coat of paint.
He did some nice patch work in some areas of concern and all in all was a nice guy.

Shady Deals. 110 for 275 deal. Seems great. But if you find out what that includes-​BAD Deal! its only 2 rooms, so if you have more rooms, doesn’t count. You will pay out of pocket. Glad I called before.

Great service. The carpets look better than I ever could have expected. LIke they were new! Amazing. And great about letting me know what to do to avoid stains from the furniture. Will definitely use him again and recommend him to my friends.

I’ve used other carpet cleaners before, but none were as detail-​oriented as Rich from Muse Maintenance.
Rich took great care in covering any metal parts of our furniture (e.g. the bottom of our exer-​cycle) so that it would not get damaged during the cleaning. He vacuumed first (none of the other carpet cleaners did this) and even moved the smaller furniture around to clean underneath it (even though my husband offered to move it for him during the process). He worked very hard for over two hours to get all the stains out of our carpets and now they look like new again! All the while, he had a great attitude and was very professional.
I will definitely be giving Rich a call the next time we need our carpets cleaned.

Rich did a great job on our carpets for our move out! I don“t think they looked that good when we moved in. I know another reviewer said that Rich was rude but I think she misunderstood him, he is intense but not a mean guy by any means! We were really happy with everything and he even sent me a text to let me know he was done and I could come back.
I will definitely be using Muse again!
Thanks again Rich

I have called and had Muse Maintenance come out to clean my living/​bedroom carpets numerous times especially after the grandkids come to visit. On occasion I have had Rich clean our upolstery on the couch and loveseat, which came out great!
My husband and I own a construction company and have hired Mused Maintenance to paint on a few different projects and do miscellaneous jobs for us and is always on time and very efficiant. We will hire him again as needed.
Margy P.

I bought a Google Offer for his carpet cleaning service since I saw great reviews of his work and how nice he was on Google and other places. So I figured it would be a worthwhile venture to hire a local guy with his own business instead of some large chain or something. I had set an appointment and there were some logistics to work out to make sure it was even feasible for his equipment to reach my apartment. I was trying to be helpful by figuring out the information for him. I called him to give him the estimated distances and he got very impatient with me. I was in the middle of giving him the information when he says, «This is getting ridiculous.» and the call dropped. I called him back thinking the call was disconnected and said as much and he replied, «I guess!» I’m pretty sure the jerk hung up on me! He was very rude when I told him I would like to see if this would work. He really did not act as if he wanted my business even if it would have been feasible. It turned out that it did not work out but he did not have to be rude in the process. So I told him to cancel my appointment and I’m getting a refund from Google Offers. I don’t know what his problem was but perhaps he can’t handle the extra business from putting out a Google Offer or something. He seems to have deal offers all over the place so that’s my best guess. I attempted to be very clear about this and made a point to make sure it would work before he showed up to do the job. I was not rude to him and I was very patient. His rudeness was uncalled for. Do yourself a favor and go with someone else who values your business and isn’t rude for no reason.
Update: In response to Richard’s reply, I was not unhappy due to the fact that I could not receive your services. I was well aware that this may not work out, which is why I attempted to work with you to see if it was even possible. I was unhappy with the lack of tact and unnecessary rudeness on your part in attempting to handle the situation. Perhaps next time you offer deals through deal sites, you should make a requirement of the purchase to consult with you to be sure there will not be a problem. Don’t get snippy with a potential customer who is trying to work with you to give you business. I was not rude with you so I think your rudeness was completely unwarranted.

Rich did a great job cleaning our carpet today! I just came home from work, saw the results and I was surprised he was able to get out some of the stains. I found Rich through Dealfind and got a great deal on his services. He is trustworthy and reliable. I left him with my key as well and it was no problem. I had to pay a $ 10 fee to have him go out of his regular area, but it was worth it for me. He did fantastic work!

I was VERY pleased with the work and the professionalism that I received from Rich today. He was right on time, worked around the painters who were in the house at the same time, and did an excellent job for a very fair price!
I would recommend him to anyone and will be using him again and again, as well as highly recommend him to all of my friends.

Rich who owns Muse Maintenance is a straighforward and old fashioned guy who believes in a a good job without any upselling, I had a coupon for carpet cleaning and was very worried that there would be significant upselling involved– there was none of that. Rich showed up a few mins late, profusely apologized for the delay and told me what my coupon would cover. I asked for a whole house cleaning (we have a big house) and Rich was very reasonable in his estimate. He does a very good job, is very friendly and professional and I plan to use him again for our carpet.

Muse Maintenance is wonderful! Rich was great to work with– he showed up on time and was very detailed and thorough with cleaning my carpet. I am completely satisfied with how clean my carpet is and would recommend him to everyone!
Don’t waist your time by looking for other carpet cleaners. Choose Muse Maintenance– they’re the best!

I called Muse Maintenance to see about cleaning my family room carpet, area rug and couch. The owner, Rich, was very professional in setting up my appointment to fit my schedule. Before the scheduled day, he stopped by to see what all was involved. He even enquired whether or not I wanted him to use «green» products.
On the scheduled day Rich arrived as planned and went straight to work. At the last minute my son asked if he could clean the carpet in his truck also and Rich had no problem with that, even though it was never discussed previously.
I was very impressed with Rich’s service! My couch, area rug and carpet look like new again! He even wiped down my baseboards. Very professional, courteous and the price was right. I will definitely recommend Muse Maintenace to others and would not hesitate in calling Rich for future needs.

Absolutely 5 stars hands down!
Rich does fantastic work, came to my office on time, finished on time, and came in right on target with his quote. He patched my drywall and ceiling. The work was so good I couldn’t tell where the patching ended and my existing ceiling started. I’m writing this now because the other areas that were patched by someone else need attention, but his work is holding strong.
On top of that, he was super about scheduling around my time and was flexible with my crazy hours.
The least I could do was offer this review as a testament to his excellent work, great job Rich!

I have used Rich many times to clean my carpets in my home. Not only did he clean the carpets, but he cleaned our yucky sofa cushions without me having to ask, and without adding anything to the price. I would highly reccommend him to anyone for great service, and great pricing.

I came across Muse Maintenance through a groupon-​like deal via Plum District. We needed to get our carpets cleaned so we figure what better way to get the service done by taking advantage of the deal.
But before I purchased the deal, I called Muse Maintenance and made sure that they will be able to do the job. I spoke to the owner Mr. Muse who was very polite, professional, and courteous. Despite the fact that business owners take a big hit when they decide to do the groupon-​like deals, Mr. Muse showed up on time, and did a remarkable job cleaning our carpets, especially the stairs which were filthy.
Mr. Muse is professional, he put forth honest work, and did an excellent job. He is the owner and he did himself. On one room there were some frays on the edge of the carpet, and he did a nice job trimming the frays as a finishing touch. This was first class service!
Thank you Muse Maintenance!