SpeeDee Oil Change & Auto Service

UPDATE (June 19,2016): I received a call from the owner, Michael. He was appalled at my experience and did what a good business owner does. He used the experience as a development opportunity for his team and showed me he wants another chance to earn my business by comping me an oil change. I’m going to try them again. They’ve moved from «ejection from the game» to the penalty box. Hopefully a positive update at my next visit. Thank you, Mike.
*****
Went for oil service and tire rotation. Took longer than expected, so I told them to stop at the oil/​filter change and that I’d return another day for the tire rotation.
Returned two days later for the rotation. I was told they only have one lift for a pickup truck like mine, and it was going to be occupied all day. So, I had to return a 3^rd time.
Part of the oil/​filter change was a 17 point vehicle check. This included checking fluid levels. My rear differential has a dipstick to check fluid level, which requires an allen key to unscrew. I asked how the fluid level was, and was told it was «fine.» I asked if they used the dipstick, and they said they just used the normal «bolt on the side.» He said he opened the bolt and fluid spilled out, so he knew there was sufficient fluid. I asked him to try the dipstick, and he struggled to get it out. He invited me under the car lift to show him how to do it. I asked for a 5 mm allen wrench, and he was unable to produce one. This is as common as a flat blade screw driver. How a garage operates without metric allen wrenches is beyond me. We were unable to check with the dipstick for this reason. What disappointed me was his lie. The bolt plug he claimed he opened to check the fluid was completely dry and undisturbed. He never opened it.
Unfortunately, this only reinforces the mechanic stereotype. I’ll find another garage.

I have been a customer for many years, and have seen service levels improve dramatically over the last three years. The GM, Vic, always greets me with my first name. He knows my cars, and makes a point to take care of my cars as if they’re his own. They regularly tell me I have XX miles of wear left on my brake pads (or other parts), rather than attempting to replace early, as many dealerships do. Highest recommendation!

Amazing people! I had an issue with a horrible smell in my car, thought it was a dead animal somewhere. They lift the car, searched everywhere and finally, when they didn’t find the animal, they realized it was a case of spilled milk! They were like detectives … Anyway, they were right and didn’t want to charge me! I was shocked… So, comes without saying, we’ll be coming there and only there for anything car related! Thank you!!!

I feel always good with Vic and his nice team. I regularly come there for oil change, but, also asking them for repairing general mechanic issues. Once my car’s automatic transmission failed, the shop fixed it with very reasonable price. Technicians communicate always good to explain the car condition before getting approval of fix. I trust this shop much.

The manager victory gave me a great deal on 4 tires and shocks. He saved me 400.00 compared to the place I usually go. He can fix things others deal can fix. Since they are so close to work I can drop off my car and pick up in the afternoon

These guys are totally awesome. Had a dead battery come up unexpectedly, and they were super helpful — open on a Sunday afternoon, quickly verified they had the right one in stock, and even offered to let me use their tools to spare the $ 20 installation & recycling few. I ended up paying them to do it just because they were so awesome; I’ve never been a huge fan of drive in/​out oil change places but Michael and his team completely changed my perspective. Awesome to have good people like this in the neighborhood! So nice to have a friendly face offer some help to keep you on the road.

I had a very different experience than a lot of the recent reviews on here, and I almost didn’t come here because of the reviews – that would have been a shame. With that said, i want to share a more detailed account here for anyone who is trying to decide on whether to bring their car here.
Short version: I had an oil change with tire rotation and had a couple of filters that needed to be replaced. They were quick, professional, polite and did a great job with the services I needed.
I don’t think I interacted with the person who was rude per the reviews below. If you get someone who is rude, I would ask to speak to the manager – they are totally committed to customer satisfaction here.
Also, I was no coerced or given a price discount to write this review. I simply want other consumers to know that this IS a place where you can leave happy.
Longer version: I had started my day with an 8a appointment at pepboys in Sunnyvale and it turns out their online appointment system doesn’t sync up with their stores so I had to come up with a plan B. I quickly looked up Unilocal reviews for a couple of places close by that offered oil changes and speedee lube came up. I was a little hesitant to come here because of the reviews but I left one happy customer!
This is not a place where you will necessarily get the best price, but the price is appropriate for what you get. I have a long commute (30k miles per year on my car) so I cannot risk bad service. Additionally, I normally do my own car maintenance because I’m very picky, and I was very happy with the service, and the people (from the gentleman who greeted me to the mechanic to the team at the front desk).
This is my new place for general maintenance on my car, thanks to the team here!:)

Went in for an oil change, smog check, and break check. Four hours later, I was told that my rear breaks were at 2 mm and it would cost $ 260 to replace them. Rather than have them do it, I had my step dad take a look. When he removed the old breaks they were perfectly fine, barely any wear and defiantly did not need to be replaced. The front breaks however were worn down to half the size they reported (6mm rather than 3mm).
Pretty big bummer that they would trick us into buying new breaks for the rear. Even bigger bummer they wouldn’t properly check and report the front breaks for our safety.
No complaints about the oil change or smog check.

Just called about the price and time for a smog check on my car. The rude guy who answered the phone cut me off before I was even able to finish my sentence with“its first come first serve”. I responded with «well do you have an approximate time?» He answered rudely again with «first come first serve». Well there are a number of smog check places in the area, so I called another place that gave me a price with a 10 minute wait time. With no problem! You just lost a customer with your unprofessional attitude. I’d definitely give your employees a training on customer service and phone etiquette in the near future if you intend on growing your business.

This was the best experience I have had taking my car in for repairs. The owner Michael was very helpful and treated me with respect. They diagnosed the problem with my car quickly and got the repairs done right away. The crew was very professional and helpful. They didn’t try to take advantage of me by telling me I needed to repair things that didn’t need to be repaired. They showed me the parts they replaced and explained everything they did. The price was very reasonable. I will continue to take me car here.

Best experience I’ve ever had getting my car fixed no shady business here. They showed me the parts they took out and got the work do extremely quickly. Prices were fair never felt like they were over charging me. Highly recommended!

They were quick, professional and pointed out what I needed to do next. I stopped by because my regular mechanic couldn’t fit me in today and I’m heading out of town for a couple of days so I stopped here. Ron was the technician; he was diligent in letting me know what I needed to look out for next time around without being too pushy. Brad was the front desk guy and he was the glue that held that place together — great personality, efficient, and attentive. For a quick service (less than 15 minutes), go to SpeeDee Oil.

I recently went to SpeeDee Oil Change for the first time. I usually go to Jiffy Lube or my mechanic for an oil change.
The mechanic was the one that checked me in because the employee that was behind the counter was too busy cutting his finger and toenails. I was a bit shocked to see this. Maybe I shouldn’t have been shocked since lack of work ethics and lack of manners seems to be common place these days.
I purchased the 17 point inspection/​full service oil change which included oil & filter change and topping off of all the fluids, (radiator, windshield wiper, break, etc…).
A couple weeks later, I checked my fluids before leaving on a trip and «everything» was low. SpeeDee did not top off any of my fluids.
My windshield wiper blades needed replacing. I told them that I didn’t want them to replace them because I had new ones at home that I was planning to put on when I got home.
The mechanic went ahead and put new windshield wiper blades on anyways and wanted to charge me $ 29.99 ea. I told them forget it, I buy my windshield wiper blades for $ 7.00 at Costco every year and had them at home. They were very persistent.
I do not appreciate that type of «hard sale» tactic.
This was my first and last time at SpeeDee!

This was my first trip to SpeeDee.
I went here for an oil change for my mini van.
They’re open Sundays! That’s the first positive point. They are very clean, have free coffee for customers and are very efficient. The whole process took less than 45 minutes. They have free WiFi, which was a blessing, since I had to take my kids along for the oil change.
I will definitely be going back here for future oil changes for my mini van!

Went here because my family and I are leaving on a vacation/​road trip.
I was very afraid that my car wasn’t up to par so I decided to give speedee a shot.
Of course being a woman I was very worried that they would take advantage of me and my lack of knowledge with vehicles. I went in and automatically felt extremely comfortable with how they approached me and answered my questions
I felt Vick was very kind and very honest with the way he explained everything to me regarding my car.
I left and drove my car and was very happy with the way my car felt sounded and drove not to mention the price!!! Thank you so much for just being honest and very helpful I will definitely be back!!!

Just stopped here for an oil change. I’ve been here I think twice before and the price was decent (with a coupon). Today, guy wanted to charge me $ 40 for a basic oil change. Told him the price seems high relative to what I paid previously. He said they had a special for $ 29 right now, but I would need the coupon so he could scan it. The guy (apparently he’s the manager) had a not so friendly attitude and I wasn’t happy with the price so I declined the service and left. A few minutes later, I pulled up Unilocal to write this review and I see that they are currently offering $ 29 oil change by simply clicking on the Unilocal coupon. So, all the guy had to do was tell me: ‘just pull up our Unilocal page and you’ll get the $ 29 deal.’ Instead, they lost the business and got a negative Unilocal review. Smart choice.

I have only dealt with this place once, they were quick, so I left there feeling ok about them…
UNTIL… it was time for my next oil change, which I had done somewhere new, and they told me I should do better at keeping up with my oil changes because the oil was filthy! I was thrown off because I am very diligent about my car maintenance. So I decide to call and speak to the manager at SpeeDee Oil and what I got was a whole lot of «it wasn’t me!»
Victor tried to car talk me into thinking there was NO WAY I could have left there without having my oil changed, when in reality, stuff like that happens all the time!
I would recommend keeping a close eye on your mechanic if you do visit this place, just to be certain there is NO WAY. I will not be going back.

Thank you Speedee for filling my tires and not placing the cap back on my front passenger tire. I woke up with a flat tire this morning. Oil change was ok (from what I can tell) but I wouldn’t let these guys near my car with any other service if they can’t even cap a tire!

these guys are great and work with the customer really well. they agreed to change my oil with the filter i brought myself and while they did that, they also swapped in my tie rod ends which i was looking to do in a long time. they included the alignment service in the labor charge which was nice of them. the car drives great again.
i had to stop by the next day to have them check the noise from the wheel well (i suspected it was a bent rotor shield, which flexes really easily) and they sorted this out within 10 minutes. i give them 5-​starts for their customer service and responsibility for their work. i normally work on the car myself, so i was somewhat hesitant of bringing it to a shop, but since i was tight on time and it had to be done, these guys earned my trust with the service and timelines.
if you drive an old quattro-​equipped audi or awd subaru, this place is the right place for you. most shops would take at least 5 – 6 hours to get the suspension and alignment done, but they did it in two hours flat!

This place is not a deal, so lets get that out of the way. What it is, is a convenient option where you don’t have to wait around. If I am in a hurry it just may be worth the extra $ 15 versus some other place. Normally it is not to me, but on occasion, it fits the schedule better than cheaper options so it is worth it to me. They clean the windows and vacuum the floor mats also. Pleasant staff that did try to upsell me but dropped it immediately when I said no, so that was appreciated by me. Will go back.