UPS Customer Center

Prequel: I’ve ordered my mattress with delivery by UPS.
Important side note: I leave in a small 700 sqft apartment with loud door bell.
Story: Today UPS was supposed to deliver my mattress, I am sitting at home and assembling my bed and checking tracking page for my package each hour. Around 7pm I am checking one more time and see following message on the tracking page: «The receiver was not available at the time of the first delivery attempt.». WTF?! They are kidding?! I am really pissed off…
You may ask why be so pissed off? Because it is a SECOND time same mattress is sent to me by store. First time UPS claimed «receiver was not available» three times, and each time my wife or me was present. After three times they just sent package back! Hopefully store sent me another mattress immediately after I reported that. But now same story with second one?!
UPS you are WORST!

Would give negative 5 stars if I could.
This place is the worst. My 8oz envelope took 2 days to get from Kentucky to Sunnyvale, now it’s been sitting at Sunnyvale for 5 days, and counting…
The App said my envelope has been out for delivery every day since the 4^th, and I have still not received it as of the 9^th. Some accurate information would have gotta you a 2-​star review but this company is anything but honest
I have called and spoken to supervisors and customer service people, who are very nice, but I get different answers to the same questions from them, so they are also not very trustworthy. Big problem. Also there is no live chat available on UPS website. Pretty lame.
Never using UPS again.
Oh, and did i mention I paid $ 25 extra for guaranteed 2^nd day delivery? Yeah that…

3 times they messed things up. Today, as of Friday and in 2 hours it will be Wed. The tracking has said in Sunnyvale and the package today and yesterday said «Out for delivery» I would like to start a petition on closing this place down.
I believe it’s the only job where you get paid for screwing up.

This place is horrible !!! My order should of been here the 3 of December and here we are on the 5^th!!! Now I have to wait till Monday so irritated. I spoke to someone early in the day and said that my delivery would be here on the 4^th forsure by midnight and now for some reason I didn’t receive it and I’m screwed over. Here I am called again and all they can say is sorry you’ll have to wait till Monday!!! Avoid using the Sunnyvale location they suck and lag on your packages !!!

Quite literally the worst and most incompetent UPS facility I have had the displeasure of working with. They delayed a package for 3 days despite me having paid for 3 day shipping. First, they left it at the facility because «They haven’t unloaded it». Like are you kidding? 4 hours and you can’t get a box out of a truck. When I went to the facility to ask I was merely told it would be on the truck and delivered the next day. Then the status was «out for delivery» all day until at 5:20 PM the status suddenly changes to departure scan. A whole day and all they did was scan it despite me living 15 minutes away. I am livid. A bunch of lazy, incompetent, inefficient, idiots.

If you see Sunnyvale scan on your tracking give it few extra days for delivery. They are bad, really bad.

Sunnyvale UPS is the worst shipper/​facility. I cringe when I’m notified by a shipper that they use UPS… cause I know it’s going to be screwed up!

UPS and this UPS Customer Service Center must be the worst. Products ordered from different suppliers provided shipping updates a week ago that their products would be arriving yesterday. When I tracked the shipment throughout yesterday it mentioned that the delivery would be by end of day. We had received shipments via UPS as late as 9PM so I waited… and waited… and waited. Nothing ever came and there were no further updates from UPS stating that the delivery was rescheduled.
One would assume that if UPS was at fault for not making the delivery according to their own published tracking record that the shipment would then be a priority shipment the very next day and that it would be among the first parcels be delivered. Well, I was wrong — nothing was delivered this very morning, so I called this customer center to inquire what happened. At first they tried to blame the missed delivery on something else — a late shipment from the suppliers. When I then worked with them through the detailed tracking schedule they finally had no answer as to why the shipment was not delivered. When I asked for them to contact the driver doing the delivery today they said they could not do so but would escalate the matter to the local manager and that this manager would contact me within an hour to make alternate delivery arrangements. Guess what — never got a call from the local manager and no special delivery arrangements were made. It is at the end of the business day, the tracking record states that my packages are out for delivery, and no packages have been delivered as of 6PM.
Clearly UPS and this customer center place little pride in the work they are hired to do and they clearly do not know about customer service. The take the money from whomever the client is that engages them but fail to deliver on the service they have been contracted to provide. People and corporations should just boycott UPS for 5 business days and not use their services — maybe that would send a message to their management team that it is time to change!

«PACKAGE DID NOT GET UNLOAD FROM TRAILER» on multiple packages from different vendors going through the sunnyvale hub.

I had to send an e-​mail to Jeff Bezos of Amazon requesting to avoid using UPS while shipping my stuff because of this center, and you know what, it worked! I have much better luck getting help from the CEO of a multi-​billion dollar corporation than the morons at this service center. Go figure! Unfortunately many other vendors use UPS, and I’m not always successful with switching shipping carriers. Three years after I posted my first review, this center still sucks. Many times my packages are nowhere to be found even if the UPS status online shows «Delivered». And they still delay deliveries. The most common message I see on the tracking page is this:
«We have not yet unloaded the package from the trailer. This may delay delivery. /​Delivery will be rescheduled.»
WTF?
You can call 1−800−742−5877 to file a complaint about this center.

5 star customer service to Juan who helped get my baby’s crib shipped back to Amazon. He was patient and went out of his way to help me get it shipped and also saved me over $ 100 in shipping costs having a second shipping label printed.
tip, amazon doesn’t do much other than give you a label to return your items. You will need the original box if you still have one or you will need to find your own alternative if you don’t.

This is the most incompetent delivery service around. They will consistently deliver your packages to the wrong location, or just lose them altogether. If you need to receive a package, use a different service.

Sat at home for 7.5 hours, in my living room, waiting for my package. Didn’t go get dinner; didn’t even go to the bathroom. At 10:23pm, they updated status saying that their first attempt failed, yet they never showed-​up, never knocked, and never left a sticky note on my door.
This was on a Friday. No weekend hours. Now I have to wait for sometime on Monday, which means staying home again.

Normally I wouldn’t leave a review for this type of service (It’s the mail, things happen, there’s rules etc.) but this was pretty unacceptable. I had ordered from Omaha Steaks and selected a delivery date farther from the soonest option so that I could be home to put it in the freezer. For some reason, a lot of the Santa Clara residences packages go to the Sunnyvale center so I am used to be last on their route, annoying but out of our control. I had been checking outside my apartment door around 5 – 5:30 and still no package. No knock, no doorbell, and 6:30 came around and I checked again, to find a note informing me that they left the package at the office, the office accepts packages but they close at 6! In other words, my perishable order that had a giant sticker saying so right on the top of the cooler it came in was dropped with the office without even knocking to let me know. So there was my meat, in the office, in a cooler that’s only good for a few hours, not over night.
When I contacted Omaha Steaks, they said the UPS drivers are specifically instructed to leave it at the door. I just think this was a very unprofessional way to go about the delivery, I understand wanting to go home at that point, but I also waited all day for them, so you can imagine my anger when I find out my perishable order is now locked within my complex’s office. I’m currently waiting for my reorder to be delivered today, hopefully they follow the delivery instructions this time.

It is no exaggeration to say this place has the worst customer service I have ever experienced.
I stayed home from work this morning to sign for my package, but the driver neither knocked on my door nor left a note saying he/​she came. It was just marked on the online tracking that I wasn’t home, which I was. As an hourly employee, this was already quite frustrating.
So I called UPS customer service (with whom I had no issues, thankfully) and scheduled it for pickup at this Sunnyvale UPS «customer center.» They said I would get a callback within the hour confirming my pickup appointment.
I never got the call, so after an hour and a half, I called customer service again and requested another callback. Seven (!) hours later, I still hadn’t gotten a call, so I called a third time and finally just confirmed my appointment with that representative.
I arrived here at a small tent outdoors with several others waiting on packages like me. I ended up waiting for 45 minutes before a couple of rather grouchy ladies brought out my package. Oh, and round trip, it cost me $ 50 to get to Sunnyvale and back. To pick up a package that should have already been on my doorstep.
Avoid shipping through UPS to the Sunnyvale area at all costs. It’s not worth it.

Package required a signature and couldn’t be delivered outside of work hours, so I was told to go here the next day at 8pm to pick it up. Waited over 45 minutes outside. One clerk was handing out packages literally one every 10 minutes. I had to be somewhat aggressive to get my package. Next time I’ll be shipping via USPS. UPS needs to get their act together.
If you have to go here to pick something up, bring a book. It’ll be a while.

I came home to find a UPS InfoNotice on my door requiring a signature at the time of delivery. All this trouble just for a pair of $ 23 insoles from Amazon? Luckily the UPS Customer Center is near work, and stopping by was my best choice.
I went to their web page and chose the will call option. Printed out the will call confirmation so I wouldn’t need to fill anything out when I got there. You get up to a week to pick up your package.
A security guard near the entrance waves you toward the customer center. UPS trucks were coming and going from the other direction. Enough parking nearby.
One person was ahead of me, but as soon as I got in line, another clerk from the back came out and went to get my package. She verified my ID, I signed, and was on my way in less than five minutes. Great customer service.
The only negative is that they need to be open Saturdays and have longer hours during the week.

Man this place is hidden in here. Big fences, industrial complex. Id always seen the trucks come in and out and now i know where they go. I just had a drop off and they were friendly about it. Didnt do much more tha. That so as a drop off it’s a ok

I mean. This place is really sad.
If you can avoid coming here. I would recommend it.
But sometimes life just brings you to places you would never normally want to go.
In my case I needed to pick up some address stickers (whatever they are called, little pockets you stick the shipping label into and then it sticks to the box).
I waited in line for 15 minutes and when I finally get to the front they simply «didn’t have any.» I made sure to mention that the company I work for is a UPS customer and they are regularly given to us for free and the guy continued to insist that they didn’t have any and he could only give me 5, even after having already said they didn’t have any.
I don’t know if he was just being stingy, but it’s not like I was asking for something out of the ordinary.
I feel like it’s hard not to get disgruntled at this UPS customer center, but I tried.

**Updated to three stars for the nice counter employees today.**
If I could give zero stars… well, you get the gist. What is up with the drivers from this facility? They are inefficient, & non-​productive. This pretty much sums up ALL my experiences with them.
I was waiting on a package to arrive, and was at home all day. Around 7pm, I hop online, and checked on the status of my package, and it said they had made one attempt, but the receiver (me) was not there to receive it. Interesting.
I then proceed to use their online service to have the package held at will-​call. This requires the barcode number that’s on the tag they are suppose to stick to your door, when you aren’t home to receive your package. But I don’t have one. Why? Because their delivery person lied and decided not to do his job. So no tag, no barcode number.
I then proceed to call customer service, and the nice man who answered set up the pick up at will call at this location. So I’m basically going out of my way to do the delivery persons job. For free. Awesome. Did I mention this is the 3^rd time I’ve had to pick up a package, that was «attempted» to be delivered?
I have never chosen to use UPS as a carrier for my packages, and I never will, and this is why. This ONE location, messed it up for me. FedEx and USPS are 100% better.