Sawgrass Ford

Joshua, a Quicklane advisor was efficient, thorough, & very nice. He listened to all of my requests and then took action. And then offered me a car wash! That kind of honesty & service is hard to find in any industry, let alone the automotive industry.

Called to schedule an appointment for an oil change. It is walk in only. Biggest issue is I wanted to order rain guards for my truck ($ 100). They didn’t have them in and would take 2 days to order. Not a problem. They will not order the part even with my credit card over the phone. I would have to drive in and order in person just to leave again and wait 2 days only to drive back. I will continue using the Ford dealer in pompano beach which is twice the distance but better customer service.

Had an emergency yesterday, and once again, Sawgrass Ford was there for me. Fast, reliable, trustworthy. Rick Danek was a superstar yesterday, patiently answering all my questions and helping me with a problem. Always great service – no complaints over almost seven years.

My whole experience was quick and painless. I was in & out quickly and John came through for me. I would highly recommend Sawgrass Ford to my family & friends.

I received a free rental car while my clutch was being replaced. Of course it was due to my having a premium warranty. It’s not always as easy as this, but this was a much better experience than my last. 95% of my car issue I place the blame on Ford Motor Company. 5% is the dealership. They try their best. This was one of my better experiences with Sawgrass Ford. Ford, in the past, had produced great cars for my family and me. This 2014 Ford Focus has been a nightmare. Ford and the dealership know of the issue. I have to pursue the Lemon Law to get rid of this problem. Just venting. Sawgrass Ford has been helpful.

First off, let me say that your staff and team need a big attitude adjustment. My boyfriend and I were there yesterday looking for a specific XLT ecoboost F150. The person who was helping us, Richard, was just trying to push on us another truck because they didn’t have the truck we were looking for on the lot. We kept asking for the price and he just pointed straight to the paper. Try to offer us a better price? Absolutely not. We told him about the special and tried to hide it like we were idiots. That guy just wanted a sale from us! We left unhappy and we would never recommend anyone to buy a truck from this Ford. Just rude! Btw, when you’re helping out a customer try to be friendly with them and not an uptight dick on their phone. Thanks!
We bought our truck elsewhere!

I just got a new 2016 Ford Edge in a beautiful Bronze Fire color. The ease of buying a car with no hassles or haggling at Sawgrass Ford is what makes their dealership stand out. I got what I asked for and the experience was quick and easy. I know that there’s always room for improvement, but I feel at home at Sawgrass Ford. So far, I have no criticisms. They are wonderful and have a wonderful team!

I just want to say THANK YOU to Rick Danek with the service department at Sawgrass Ford!
We are new to Florida and have brought our F150 in twice for warranty work. Rick took care of everything. He was professional, knowledgeable and provided the very best customer service I that I have ever experienced in a dealership. He did what he said he would do, returned my vehicle in the time frame he promised and assisted me with transportation to my office. WOW!
We will definitely return for any additional service, oil changes and our next ford!
Thank you Sawgrass!

I couldn’t be happier with my service at Sawgrass Ford. I had a warranty issue and the service department took care of it in a timely manner. I recommend the service department and commend their customer service and professionalism. I would not go anywhere else to service my Explorer.

They called me back but do to my heavy work schedule could not come to try again and a little upset because the salesman does not want to work over the phone. They need to get up with the times that more 50 percent of car and trucks are sold over the phone or internet.

Monday morning, I realized while going to the store my door on my Focus wasn’t shutting correctly. I drove up to the service area at Sawgrass, confused if I was in the wrong/​right area. A gentleman named Mr. Greene instructed me what to do, etc etc. Only to find out he doesn’t even work in the service area. How wonderfully attentive he was! Greatly appreciated. Made my appointment with a very sweet woman… and came back Wednesday. Spoke with a Kyle in the service area and explained what was wrong, and added I thought I should get oil change as well. Every employee at Sawgrass has gone beyond my expectations in customer service. Its like they get vetted more then the FBI or CIA… LOL. Only nice caring mannerable people need apply. LOVE it!
My only complaint,…and its taking a lot for me to do,…is I dropped car at 745am for the door. I just assumed who ever needed to fix or even look at the door would have, and I’d have an answer by the time 4−5pm came to pick up. I have to call the body shop now and make an appointment. I thought dropping it off for service, I was doing that. Oh well, the positive behind the negative is I get to go back to sawgrass Ford and people are nice again. Life could be worse! :)

On our hunt for a car we stopped by Sawgrass and met Tyler. Tyler was beyond helpful in our search for a new Explorer. He even offered to order me my perfect vehicle at an amazing price. Unfortunately, we were not able to wait the 6 – 8 weeks for delivery of our new car so we had to go elsewhere. Tyler and all the salesmen at Sawgrass were amazing. I would go back any day!

This was my first visit I needed my F150 serviced, I had been a customer at Pines Ford for years just because it was convenient .
Well let me say what a pleasant surprise at Sawgrass Ford.
I was greeted like never before made me feel like I had Been a long time customer even accepted my coupon from that other dealership
As busy as they were today they got me in and out in under 2 hr including a hand car wash and vacuum.
Next up will be my wife’s Hybrid mkz
Thanks Jose the two of guys in the quick change lane are great!

I can’t believe buying a car was so easy and stress free. In the past I absolutely hated the car buying process but I have to say purchasing a car from Sawgrass Ford was a really great experience. In less than 2 hours from start to finish we had our car. The salesmen Gary and Steve were extremely professional and a pleasure to deal with. John Troia the General Sales Manager was extremely helpful in expediting our deal. I even met Walt Stern the finance director and he couldn’t be nicer. None of them put any pressure on us and they all took the time to answer my questions. All I can say is Thank You I love my new Escape and would not hesitate to recommend you!
Jodi G

Fast and efficient! In and out in 1h and a half, test drive included! I appreciate dealing with people that really know the product.

Awesome place!!!
I bought my car here my salesman Ray Llanes was awesome he went above and beyond to help me and get me what i wanted! I was very happy with the customer service here, the help, the waiting area everything Great place!!!

I received a recall notice from Ford. Made an appointment and was done sooner than I expected. Five stars for the service and Alissa, again

Had a great experience purchasing my first Ford! Details are important and they took care of showing me that

I’m always very skeptical when it comes to salesmen of any type. So naturally I come prepared for battle, however I wouldn’t need my sword on this particular day.
We arrived with no intentions of buying, but rather just window shopping. We were
Referred to Carl Henning (Fleet Manager) and he made our experience very comfortable.
He was very professional with just the right amount of humor. He offered us beverages several times which we kindly declined. The entire process from start to finish took less than 2 hours!
I walked out (or should I say drove out) with exactly what I came looking for. A Tuxedo Black 2015 Ford Taurus SHO. Everyone at the dealership that we interacted with was professional and friendly. I would definitely recommend you ask for Carl for any of your future purchases.

While it’s true I’m not 100% satisfied with my Ford Fusion I purchased from Sawgrass Ford, I have nothing but good things to say about their sales team and service team!
Alas, I am getting rid of my Ford, so I won’t be visiting this location anymore for my needs, but I’d highly recommend Sawgrass Ford to any Ford owners that are looking for dealership service or looking to purchase another Ford.
5 years ago I knew I was looking for a Fusion and stopped by 2 other dealerships in the area. Neither of those dealers were even remotely interested in helping me or earning to sale, so I bypassed them and went to Sawgrass. I wish I knew the name of the guy who helped me that night because he awesome and eventually secured my purchase. The whole staff even stayed late (I think they closed at 8pm but I didn’t walk out til almost 10pm with my brand new car).
At that time I purchased a service and warranty package and despite Sawgrass being a bit out of my way I came here for all my service needs. The Quicklane was always awesome and fast for getting routine maintenance done such as oil changes, and when I needed other services the service staff was easy and able to talk to. My last visit I worked with Alissa and felt 100% confident as she took the time to really explain everything to me and give me frequent updates via phone on the status of my car.
So I guess this is goodbye Ford. We had a great run, and I’m sorry I couldn’t stick around longer!