Ed Morse Sawgrass Auto Mall

I went to Ed Morse Sawgrass and went to the Chevrolet Service section and spoke with Corey, who got started on writing up information on my car. Then Jose B. took care of the rest. I was in at 7:15 a.m. and out at 8:45 a.m. Jose B. was very friendly and honest with me, even checked in on me and let me know where everything was at if I needed it. Such great service there! My recall on my valve covers was taken care of and the car was even washed! Something I haven’t had time to do since I’m getting married soon!
Everything was perfect! Thank you again and if I have any further questions or concerns with my 2000 Pontiac, I’ll definitely go back to Ed Morse!

Great experience! The team at Ed Morse were excellent. Our 2^nd vehicle purchased from them. Thank you for the hassle free service.

Everyone was great and very knowledgeable. Billy mashraky made me feel like I was part of the family. I will definitely return for my next vehicle. And I love my new Buick enclave.

I have been driving 3 Cadillac escalates in the past 12 years. I leased my first Escalate in a different dealership but always came to Ed Morse for my service; the service advisor headed by Todd Makonechny was always excellent and courteous; Because of the service department I decided to start leasing my cars through Ed Morse. My first lease was in 2011 with them, upon turning in my lease at that time to them (from another dealer) we made arrangement and closed on a new Escalate and I was supposed to get in a few days after turning in my lease. I then got a call saying that they made a mistake and the price we closed on an Escalate ESV is actually the price for the Regular Escalade. After negotiating back and forth and asking them to take responsibility for their mistake we ended up meeting in the middle. For about a month they kept coming to my house, having me sign different paperwork, changing the numbers, every time putting inquiries on my credit and basically destroying and drove me absolutely crazy. When leasing a $ 90,000 plus vehicle I don’t think anyone should go through something like this. In the end, they gave me a free car wash for all my troubles, when I came to redeem it, I still had to fight for it.
4 years I had this car, all the years I again went to Ed Morse for all my service needs and they were again excellent. When my lease was done, being said that the service department was so great, I hoped that the sales department maybe improved their ways I decided to go ahead a do another lease with them for another Escalate. The sales department, run by Saeed Bolourian which is the sales manager gave me the highest price in the market for a new lease. I went on GM website and compared apples to apples and saw that they overcharged me dramatically. I asked for any specials or incentives which they turned down and told me there is nothing on this car that can be done; I was treated unfairly; they also AGAIN made a money mistake and gave me the wrong payoff on my existing escalate when I sold it. I found out after selling the car, and trying to pay it off that they made a $ 4000 mistake. Saeed Bolourian’s response to the mistake was «thank god I didnt buy the car then I would have had to eat the loss».
After confronting Saeed Bolourian about the high price and no incentive after leasing the car he told me it’s his job to get the most money from customer, again being rude and disrespectful. They also charged me for a low jack, which they never installed. The sales department constantly lied to me, threatened me on text when confronting them about all the lies. I was promised call backs from management and never received. DO NOT BUY A CAR FROM ED MORSE, they are a bunch of crooks and will lie about everything they say. At the time that I was getting this deal, I was inquiring about getting a GMC Denali, got a very high price and again was treated unfairly, took my business somewhere else and I was right all along, I got a much better deal from Delray Buick GMC and was treated like a customer should be treated. DON’T MAKE THE SAME MISTAKE I DID — STAY AWAY FROM ED MORSE SAWGRASS

Purchased my car here and will continue to come back for scheduled services. Fast and courteous, all my questions answered. I am completely satisfied :-)

Service rep was friendly and greeted me shortly after I pulled in. Since this was my first time there for service, he made sure I knew where the waiting area was. Entire area was clean and comfortable. Was very happy with my experience. Will definitely use you again for my next check up.

Bill, Brent and Caleb went above and beyond help me find the vehicle that would best fit my family’s needs for a price I could afford. Customer service was unparalleled and exceptional!

Decided to buy a car somewhere else as I don’t agree with the whole $ 799 dealer fee concept. I ended up getting a better deal than what they listed anyway, so overall, happy with my decision.

I recently received service from Ed Morse. total rip off. the cost was $ 1700 and i was told I could use a coupon for 15% off and the service representative said that it would apply to the total bill, however, when I picked up the car the discount was limited to only $ 100. when you see the coupon on-​line you have to click details to see the limitation (very deceptive). other dealers have similar coupons (Coral Springs Buick) that don’t have limits.
Also, service technicians could not properly diagnose the problems with the car. this place is a wast of time and total rip off.

My mother was looking to buy a 2016 Cadillac SRX or a Lexus RX350. Feel free to go read my review about the Lexus dealer. They got one star.
Now about this Cadillac dealer. They made the experience pleasant enough. Naturally, there’s a little financial jousting that takes place but nothing out of the ordinary. We paid a fair price for the SRX and got an equally fair trade-​in value for her old car. They didn’t withhold anything. They gave us the paperwork we requested without hesitation and when we told them we needed to go test drive a Lexus, they wished us well and hoped they’d earned our business.
After the nightmare of an experience over at the Lexus dealer, we went right back over to Cadillac and my mother purchased the 2016 SRX. She couldn’t be happier.
Donald was our salesman and Tony was the manager. They were both very nice and as helpful as anyone could expect. I wouldn’t hesitate recommending this dealership.

Probably among the most incompetent service centers you could visit. I called a day in advance to make an appointment. Not online called. Upon arrival I still had to answer all of the same questions asked on the phone. Literally verbatim. With the exact same person who asked them the day before, Don Hanson. Verified he would have my tires in stock before scheduling. I arrive he talks on a bunch of «past due» maintenance. «You just had your brakes changed? Not to Chevy ones so you don’t know what you’re gonna get…» More than a month I promise you that… So I went in cause I needed a tire. Dangerously bald, I left and instead of changing my tire they rotated it, so I walked up to where the bad tire was which they had switched with one of my good tires feeling like a job had been well done. It hadn’t instead they put me back on the road with the same tire they graded as having a 1 of tread life, but after 4 hours waiting that seemed like enough time to do the job. Good news they have free coffee and donuts if the employees don’t take the whole boxes with them to their offices. And a terrible TV channel so waiting there for 4 hours is absolute heaven. Not only would I not recommend it I would go out of my way to vehemently tell people to take their business anyplace else. But if you must go here be warned. They don’t do the work you need. They do what’s easiest for them.

Whereas this is a pretty decent dealership to buy a car, it is not, however, the best place to repair it. After a transmission problem I took my Chevy in for a diagnosis and was told two things; First, the transmission is fried and I need a new one, and second, that the issue probably happened when it was repaired at another dealer after an accident. After taking it in for a second opinion at dealer who originally did body work they said that a hose needed to be attached and new fluid filled that the problem was solved. End result? I was being talked into something I did not need. And furthermore, they denied ever stating that the original body repair shop might have did the damage. Makes it a little difficult to trust them in the future. It’s probably best to always get a second opinion. Really disappointed from this treatment after buying three cars from them.

I leased a 2016 Gmc Yukon Denali. I worked with Bill Fuller and Julio Martinez. They were super helpful. No pressure, just a desire to help. The entire staff from managers, finance, insurance coordinator even to the receptionist, all seemed to go out of their way to make the experience as pleasent as possible. I’d highly recommend them to my friends and family!!!
Thank you!
I love the truck, and my daughter’s do too.

I HIGHLY suggest setting an Appointment with Todd. I have worked with Larry in the past and it made me never want to buy from this dealership again. Todd always gets things done in an orderly manner and never tries to weasel money out of you.

Mikhail and Ati at the Chevy will do everything possible to make you happy and get you the best deal. Very professional and friendly. This is my 3 purchase in the last 6 years and I will keep coming back.

Michael Schill and Ati Ince were extremely helpful during my car leasing experience. This is my second car from Ed Morse and I plan to use them again in the future. Thanks for making it such an easy process!

I attempted to get information regarding a vehicle using their online sales department (as they brand themselves). I was pressed repeatedly to provide a phone number even though I had stated I was unable and unwilling to do so. Val Parker, my live chat representative that I was connected with when I initiated contact with the Internet sales team was unable to assist me. She left the conversation and wanted me to contact them.
I am shocked that in today’s digital age that a dealership cannot assist someone without use of a phone. Based on how much Val pressed for a phone number, I cringe at the amount of harassing phone calls this dealership would use to try to close a deal.

My service advisor Larry ROCKS!!!
If you are looking to be treated right visit Larry and the team at Ed Morse Sawgrass Cadillac Service Department. You can expect quick, professional, honest service. Ladies, I am so comfortable here I can leave my husband at home and go by myself.
You can even walk around the auto mall if you want to view the cars for sale without feeling pressured. This is the place will definitely meet and exceed all expectations.

Had called Larry the day before and was told to be there at 7:30 AM to check the problem tire. He took me right in and had the tire repaired within 30 min.
Excellent service.

The service department at Ed Morse is very pleasant. Larry is awesome and I feel like I am taken care of when I bring my Cadillac to this service center.
I came to Ed Morse Service, because I had a horrible experience with the service department where I purchased my CTS-​Vsport.
Great Job!