David’s Bridal

Team STOREY!!! We had an absolutely amazing experience dress shopping here. I was very adamant on not purchasing my dress at a Davids Bridal, but my sisters came to town and we set up a few appointments to shop around. The day before we had a less than ideal experience at a small boutique. G$ 5–

I came here a couple months ago looking for a wedding dress. Didn’t really care for their selection or service. So, I went elsewhere to find the perfect dress. I decided to try again this weekend for bridesmaids dress. I made an appointment for a Saturday. I arrived to my appointment 10 minutes early with my bridesmaid with me. We were told to look through dresses and a consultant would be with us at our appointment time. We did that and picked out dresses, 30 minutes after our scheduled time, I had to go ask the front desk where our consultant was and we were told she would be right with us. 5 minutes later, we meet our consultant who takes us to a dressing room, measures my bridesmaid and says she will be right back. 70 minutes later, we had tried on 10 dresses, I sifted through the racks for different dresses and sizes and helped her try on the dresses and we NEVER saw our consultant the entire time. As we were leaving, I asked to speak to the manager which was, Laura (super short red haired woman). Horrible manager skills as she wasn’t apologetic and informed me that they were «short staffed» (not my problem) and she didn’t even offer to answer the questions i did have about ordering a dress and she didn’t even try to make a sale. (Davids Bridal — this is your business she is doing that to). So, we left and went to support a local bridal shop and received excellent service for both my bridal gown and bridesmaid dresses. I was actually happy to spend more money for quality and service.

There are few times when you can walk in and find what you want. But when you got a great consultant it can happen. Thanks Kortney B. For your awesome help.

I went into my appointment without a clue of what I wanted in a wedding dress or of what to expect from David’s Bridal, but I was blown away with both the store and Kate. Kate was beyond amazing, personable, incredibly knowledgable of the dresses, and she made me feel like I was the only bride in the store. I was pleasantly surprised with the selection of the store and attentiveness of all of the salesgirls, but you must make an appointment with Kate if you are searching for the wedding dress AND the experience!

If I could give a –10 I would.
I should start with my first bridal experience was in a tiny boutique and was very customer service oriented.
This was none of those things.
First of all, we had an appt for the time they opened. Arrived and stood aorund the podium at the front for 10 – 15 min before hounding them for someone to help us. Maybe we should have left then.
So one person started my appointment, and someone else finished the appointment.
I gave the first person a clear view of what I didn’t want– Halter tops, mermaid style, too much bling, all of which they brought me to try on during the event.
I can’t even begin to tell you how terrible the dressing rooms are, tiny– no mirrors– and make you feel like you’re in a dingy department store dressing room. ALl things i want to be thinking/​feeling while looking for my dress… not.
The dressing room leads out onto a stage? with mirrors everywhere and other people everywhere.
TWICE the sales girl opened the dressing room while I was mid-​change exposing me to the rows of people sitting in chairs facing the mirrors. Little boys were out there– like this was not ok– not professional and a terrible set up/​Call me a prude but I don’t want to expose myself to middle school boys.
Finally they brought me a dress with a halter top that had so much of other people’s make up on the straps that I just got dressed and left.
Sneaky girl– signed me up for another follow up appointment which I got in my email and promptly deleted/​cancelled.
Look if you have to buy a $ 99 dress I get it, this may be your only option, but if you can afford more try a better place because it will make the experience so much better.

Let me preface this by saying, I have never written a review. But the horrible customer service I received while looking for a wedding dress at David’s Bridal was unbelievable. I realize I went on a Saturday & it was busy. But is that any justification for my friend helping me in more wedding dresses than the consultant? NO! We had asked the consultant, Heather for a specific dress, 20 minutes later my friend went to go look for her and she was at the cash register! No explanation, nothing. Needless to say, I left without buying anything. To top it off, Heather has called 3 times in the past week asking me to schedule a «come back» appt! Talk about oblivious! I found a beautiful dress at Clarice’ s where they know the meaning of customer service.

I used David’s Bridal a few years ago for my own bridesmaids and had no major issues. Everything was handled in a timely manner.
I recently visited again to pick up a dress for my sister and walked into major chaos. The three ladies at the front desk simply directed me over to the checkout area when I said I was here for a pick up only. I got into the long line and found out I was behind another couple who were there for a pick up only. After 20 min in line, they finally asked us both if we had been helped and when we replied no, we both were sent to another lady who still made us wait to be helped.
I understand what its like to be a bride and I know how crazy this time in life can be for someone. If you’re a full service bridal shop like David’s, I would suggest over staffing, esp on Saturdays & Sundays, so your best return customers don’t wait in the wrong lines, and don’t get helped right away. They should have a separate area for pick ups which in one’s opinion move a lot faster than if you’re paying for the entire wedding party.
Will I stop using David’s? Probably not but I now know to bring something to occupy me next time I’m there.

I wish I didn’t even have to give them a star. I am a bride with bridesmaids all across the country so we can’t all get together to try on dresses so I decided to choose David’s Bridal where I purchased my dress a few months ago. This was not the location I bought my dress from because had it been I would have never gave them my business. I came in and stood in the doorway for 10 minutes waiting for someone to at the least greet me or say that someone would be with me momentarily. So then I got impatient and decided to just go see what was hanging up. After not being able to find all the dresses I was looking for I decided to go back up front where a girl stood at the desk with greasy hair and trashy pink lipstick. I stood by her desk for another 10 minutes before she asked me, «have you been helped?» Seriously!!! No! I was standing there because I have nothing better to do. So she told me to sign in to make me wait another 5−10minutes just to come over and tell me that I can go look at the dresses I already looked at and ask questions if I needed to. Needless to say the worst customer service I’ve dealt with thus far in the wedding industry.

I was a little nervous due to the bad reviews but my visit was pretty uneventful. I went on a weekday evening to look at a bridesmaid dress and I think I was the only person in the store. They didn’t have my size in the dress I need so I had to try on a similar dress to make the decision. A little unhappy that I will have to order and pay for the dress before being able to actually try it on. The girl who helped me was nice and did not try to pressure me to buy immediately.

One of the bridesmaids for my daughter’s wedding was sent to this location when the St Peters store did not have dress to try on. This dress was supposedly discontinued and she was basically forced to purchase the stained, wrinkled sample (for full price!) or she would not have same dress as others. Too bad this was NOT TRUE! Dress was, in fact, available from Davids Bridal online, and was NEW AND CLEAN! Now fighting with store to be able to return dirty sample. This is a horrible way to do business.

Terrible. A soon as I said that I wanted a short dress for my summer wedding, the consultant completely lost interest. She only pulled two dresses off the rack. As my mother and I were about to leave, we spotted a handful of short white bridesmaids dresses that would have been good to try on. Somehow David’s Bridal managed to make me feel simultaneously unwelcomed and guilty for not buying anything. Gee, sorry I broke your secret rules about what is acceptable bridal attire and what isn’t. As a side note, I went down the street to a discount clothing store and found the exact same dress as one that I had tried on for hundreds of dollars less.
Their fake enthusiasm is irritating and I have received spam email from their partners.

Made an appointment with Kim to get bridesmaids dresses. I inherited my wedding dress, so I wasn’t buying my wedding dress there, and the moment I said that, the staff became visibly angry. Kim treated us with nothing but disdain, was condescending, and refused to help even though we booked an appointment with her. She said she would help pick dresses, and I ended up having to find my own sizes, and when I had questions about selection, she shoved the catalog in my hands and walked away. I came in expecting to spend a couple hundred to fit my bridal party, ended up so disgusted that WalMart would have been a better idea. And yes, I mean that as an insult.

If I could give this place no stars, I would. This place is horrid. The staff aren’t helpful. They can’t keep appointments. They don’t know when they’ll be able to help you. The most sought after dresses aren’t there. They can’t seem to keep track of who came in first and who should be helped next. They had a couple of girls at their ‘check in’ desk that seemed decently willing to help… at first. Then when you asked questions about how long the wait would be or if they had a certain dress, they suddenly seemed unsure they still had time to ‘deal with’ you.
Hospitality is my business. Customer service is my first priority. If you can’t handle you customer load, you need a new management team. There is absolutely no reason that customers should be left to fend for themselves and wonder how long til they will be seen, with or without an appointment. If corporate DB ever reads this, you need to fire the management in this location and start from scratch. The whole point is to make the bride’s day special, not pad your pocketbook. Customer service here needs to be rethought and retrained.
We ended up walking out and driving 45 minutes to the DB in another town because this place fails so terribly at working with the public.
Now that I think about it, I may contact corporate directly. This place needs the extra help.

I Should say that I wasn’t the bride in this particular episode (nor am i yet) but I went in with my sister whom got married in march to both try on a dress for herself and the rest of the bridal party (including myself) a few months before hand. I should say that i was both nervous (having read reviews here and other sites) and reserved because many of the dressed i looked at online for bridesmaid dresses seem to be sleeveless and not being a stick-​figured I didn’t know if I could pull off but trying to be supportive, I went along.
Quickly both of the fears were wiped away with the staff, and the selection. First, the staff didn’t once try to ignore us or push us into anything that we didn’t want or need. The attendant listened to my sister and gave her some ideas on dressed that might fit her style, and also listened to the rest of us whom gave our input and brought forth the dress that my sister chose and was happy with. That was the first visit that we came on and the exchange left us happy and satisfied along with the other things she needed to purchase for her outfit.
Now, a few weeks later we came back with the bridesmaids and we had us a great with the same attendant whom helped my sister and gave us a few different ideas after we picked a few dresses. When the ones who chose weren’t the best, she suggested a dress that had just came in and went to find one of the samples as when we all tried it one found it was what we all wanted (strapless, of course… but I was okay with that!).
They called us a few weeks after the ordering to tell us all of it was in and found they were all the right fit, no problems as I’ve seen from some of the other posters.

This location has 4 star service and selection, but the DB chain as a whole is a terrible company when it comes to keeping their promise.
I’ve stopped by here multiple times and worked with several consultants who had been very helpful. I have no major compliant with this store other than how busy they are. Once you get into your dress and come out to see yourself in the big mirrors, you will have at least 6 people (usually more) from other parties there gawking at you. Not a big deal but just to throw it out there if you are the type that wants more privacy.
However, be warned that when you fill out that personal information form at your first consultation, you have pretty much given the entire wedding merchandising world the right to spam call and email you. Despite indicating that you do not want DB to share your information to other merchants, Oh they absolutely will. Ever since filling out the registration form, I have been getting calls nonstop from everyone wishing to cash in on the wedding bandwagon, including Mary Kay reps and some shady publishing company (Reader Services) that declares I’m entered into some sort of sweepstakes.
In retrospect, I should have given them an non-​operating phone number and an email that is dedicated to wedding spam crap. Seriously. It’s ridiculous. This company has no shame :(

If you want an enjoyable experience I suggest going somewhere else, like Clarice’s (AMAZING!). The customer service here is terrible… as is there ability to time things. Apparently, here a wait of 15 – 20 minutes actually means 2 hours and 20 minutes. I am pretty embarrassed that my group and I even waited around that long. We probably would not have but the one nice, attentive employee they had snuck us a few dressing rooms. My bridesmaids found dresses that were okay but after receiving no attention I just could not stomach the idea of giving them money so my 8 bridesmaids and I walked out. The day was saved when we decided to go to Clarice’s on Hampton.

Choosing a wedding dress is really important, and I’m happy I chose David’s Bridal for mine. Making an appointment was easy. The hours make it really easy to get in because they are open until late (I think 9pm). Choose an off peak (think — not on the weekend) time if you can. Expect to be there awhile.
Why I chose to go to DB’s was: I could look at their selection in advance online and in a catalog, low prices for bridal stuff, which is expensive to start, the ability to buy off the rack, and the variety of sizes available (plus sizes specifically).
When I made my appointment, the lady who helped me gave me a heads up that consultants work with 2 brides at once. I don’t mind this, because it keeps the costs down and I’d rather pay less and get a little less attention. Considering I had a bridesmaid and mom to help, I didn’t need the full attention. My consultant, Corey, was really awesome though. She was really helpful, especially when I gave her a heads up on potential conflict. She gave me tips on alterations and was very attentive.
We ordered our bridesmaid dresses here too, which were easy to do since they have so many sizes to try on and you can see what looks the best on every different body type. You get a discount on many things if you buy yours dress here.
The dresses came in much earlier than expected, which was a nice surprise!
After much fruitless searching for a dress for the rehearsal dinner, I found the perfect one here! It was so nice to try on and buy off the rack. They have a lot of dresses that a gal could use for many formal occasions.
I would go back or recommend it!

Being the good dad and picking up the junior brides maid dress for my oldest. They are doing a great job on fitting a young teenager who won’t stay one size

Maybe it’s my fault for coming on a busy Sunday afternoon.
Maybe it’s my fault for not knowing exactly what size dress I needed.
But my experience here at David’s Bridal was less than ideal. I’ll start from the beginning…
I walked in and was greeted immediately. Nice. I told the friendly woman that I was there to get fitted for a bridesmaids dress, and I gave her the name of the bride. She looked up the name and found the dress that I needed to order. Fine.
She told me that a woman by the name of Kim would be with me shortly to get me measured.
20 minutes later, Kim shows up. She’s a gruff middle aged woman who apparently doesn’t know how to smile. Great. Our conversation went a little like this:
Kim — «So what size dress do you need?»
Me — «I don’t know…»
Kim — «What size dress do you need?» (yes, she repeated her question over again like I was an idiot! Hell, maybe I am for not knowing my own dress size? Sue me.)
Me — «Isn’t that the point of me getting measured? So you can tell me what size dress I need?»
Kim — «No.»
Me — «Okay…I guess I’ll try on a size 6?»
Kim — «We don’t have a size 6. What about an 8?»
Me — «Uhh…okay.»
Well, guess what… I guess I do know my dress size, because the 8 didn’t fit! Long story short? I ended up going with a size 6 and praying that it fits when the order comes in.
So am I wrong? What part of ‘get measured for a bridesmaids dress’ was I missing here? I was expecting measurements to be taken, but apparently, I watch too much TV or something, because that’s not the way it’s done at David’s Bridal.
I’m going to leave some of the nastier comments about David’s Bridal to myself, but I was glad to leave that store. I’m almost positive that something will be wrong with the dress when it comes in, but…*bites tongue*
Yeah. Not a huge fan of this place.

Every girl has had to deal with a bridezilla in her life. You just don’t get through your twenties without having to the bridesmaid to some nightmare that requires that you go with her everywhere from picking out underwear to picking out shoes for every outfit she will ever wear to any event that might have some relationship to her wedding. I am not bitching about any particular bride here (really, I’m not, it’s more an amalgamation of all the bride stories I have heard over my life), I am just making a point… bridezillas exist, and most of us have had to deal with one at some point in our lives, even if the moment was only fleeting.
I hate to admit this, but David’s Bridal made a bridezilla moment go much more smoothly for me than I could have anticipated. When there was a shoe meltdown, they were kind, patient and found the perfect shoes to replace the damaged shoes the bride still clutched in her hands. Because they have such a huge array of stuff in this store, they can really find a replacement on the spot for whatever you need and they will get it to you quickly.
I also heard a story about a girl who had all of her bridesmaid’s dresses get ruined (I have no idea how this happened) and she needed to find replacements for her wedding asap (it was in two weeks). The women here pulled dresses in the right sizes off the racks and the wedding was saved. How amazing is that?
I know I hate chains, but maybe this one is doing something right. They certainly have bridal volume, so they know what they are dealing with, and they are used to dealing with brides in crisis. Not for nothing, they are making the world of bridesmaids easier, and God bless them for that.