First Option Landscape

After my previous 1-​star review and frustration w/​the work done, I was contacted by the First Option Landscape team. They offered to come out and clean up the work to right the wrong they had done.
It took nearly a month of back-​and-​forth emails, several visits by their team to discuss the issues I had and point out the problems, and 2 separate trips by their team to get it as close to fixed as I could ask given the situation, but they did clean up the branches cut mid-​branch, bringing them back to the joints. The tree looks better now, even if there are still a few branches that could use some cleaning up.
On the whole, this was a pretty awful experience. Still, I’m glad they dealt with it and took it upon themselves to clean up the mess they had made. I only wish that I didn’t have to keep showing them what the problems were — as a landscaping company, they should’ve been able to see the problems right away. I still won’t call them again but I am glad that they focused on customer service in this situation.

Contacted me within hours of filling out online form. Came out within a couple of days to give me a reasonable estimate. Made an appointment and showed up on time completed the job exactly as I wanted. Trimmed 3 trees and cleaned up well. Knocked off $ 20 for cash discount.

Made an appointment for them to give me an estimate and they never showed up. No call no show. I tried calling and emailing but nothing. Very unprofessional.