KFC

Five stars for a job well done customer service is great and the employees worked hard to make great KFC Chicken.
Thank you Surprise KFC

Decided to try KFC’s new «Nashville Hot» chicken. Now I generally like KFC chicken but this new Nashville Hot, well that’s just another swing-​and-​a-​miss by KFC’s senior management. A better idea would have been a Buffalo chicken strips with Ranch dressing.

Drove thru this place and ordered a meal when we got home all the sides were missing. I called them and drove all the way back to get them. I picked them up and they were the smallest sides I had ever seen. When I got home we opened up the chicken and there was a long piece of hair in it. I’m not one to be picky but come on.

Pretty dirty and grimey. Afraid to touch anything. Getting food to go at 830pm. Just not clean at all.

Horrific! We are here right now. It’s seriously 80+ degrees in here… we let the older lady behind the counter know, assuming maybe they didn’t realize, and she looks at us and just says «it’s hotter back here». We made a couple more comments before ordering, but nothing was done about it. The 2 piece meal was $ 5.99 for dark meat but you have to add on your $ 2 drink. The lobby is filthy– had to wipe down my son’s highchair before I put him in it. Then our order got messed up. At least they are consistent in poor everything. Won’t be back.

Usually they screw up the order and then give attitude when you ask them to fix it. We are in the building right now and it’s cooler outside, no A/​C, freakin hot.
Don’t seem like they care, not site we’ll be back to this one

Kids wanted KFC tonight. So I said why not.
1. The adult combos are the size of the kids combo in Cali. Absolutely ridiculous.
2. I asked for fries with my meals and got mashed potatoes but after reading other posts this isn’t uncommon.
3. It cost 23.00 and my kids were still hungry. And they are not big kids. I ordered 3 meals!!!
I WILL NEVER GO BACK HERE AGAIN. DO NOT WASTE YOUR MONEY OR YOUR TIME

Waited in the drive thru for 30 min… For 2 little meals. And they still managed to mess up the orders. Never going back again

Over priced chicken that is just ok I remember when the cornel owned KFC back in the late 50s and 60s it was so much better than now.

As a follow-​up to my original post: KFC sent me a letter from Mrs. Burnett, KFC’s area coach, informing me of two things that have caused me to pause and wait for a response from them. I am doing this because they seem to be in direct violation of the law.
1 — She quotes Dodd Frank federal law 124.STAT.2073, 9b2. Here is her quote:
«Stated in federal law § 124.STAT.2073, 9b2 businesses are permitted to offer a immediate discount to customers as an incentive to encourage customers to pay by either credit card, cash, check, or gift card in order to automatically receive a discount which is applied at the time of sale. We offer no discount when paying with a debit card.»
2 — «We would like to offer you a complete refund on your purchase and again sincerely apologize for the confusion, if you will fax a copy of your receipt to 1-​XXX-​XXX-​XXXX we will make sure you are reimbursed at the above mailing address.»
Apparently, Mrs. Burnett is no attorney and seems to have little to no experience reading federal law. Each section of this act ends with definitions to clarify what exactly what the law means when referring to language used in the act. In this case, the clarifying term is «DISCOUNT». Here is a direct quote from the act regarding discounts:
«(4) DISCOUNT. – The term ‘discount’–
(A) means a reduction made from the price that customers are informed is the regular price; and
(B) does not include any means of increasing the price that customers are informed is the regular price» (§ 124.STAT.2073)
What KFC has implemented is actually in direct violation of what they are quoting in their response letter to my complaint with the Attorney General’s office of AZ. They are blatantly increasing the price of an order from the regular price and not offering a discount.
Lastly, I have not received a refund as promised in the letter after faxing my receipt to the number she gave me twice.
I am simultaneously updating the attorney general’s office. I can’t stand aside in good conscience and allow for this company to rob the citizens of the state of Arizona.

I received my food in a timely fashion after paying. Our food was hot and fresh. I received what I ordered with no mistakes, so that’s always a plus.
I knocked two stars off because of the prices (high!) and because the service just average; nothing overwhelmingly awesome.

We don’t even go here anymore. Every time they don’t have enough chicken and we have to wait for them to cook it for 20
Minutes. Bummer because I really like the ol original recipe!

Can I give half a star? Or less? The place was empty today 7÷22÷2014, approximate 6pm. No wonder why… I’ve read KFC is losing market share to other chains… again… no wonder.
The place had flies all over, those aggressive flies that stay on top of your food and you… I was very uncorfortable. It was last at a KFC over a year, and I do not think I am returning. The guy seemed like a «smart-ass”(pardon my expression), I kept him at bay, so no issues to report.
I think this chain, this franchise is in trouble, and may not last long. You may be ok if you do the drive-​through… no word on if a fly or two may sneak out of the restaurant on your food… yes… that many flies…

My wife and I would consider ourselves fried chicken lovers but the KFC in Surprise, AZ makes me want to turn vegan. My wife and I have lived in Surprise Arizona for about 5 years now and this is the only KFC location in the city. Of the five years we’ve lived in Surprise we have only eaten at this KFC about 5 times mainly because we have never gotten your order right.
Yes, you heard me right in 5 trips to this KFC in Surprise, Arizona I have never once got my correct order. The worst part is of the five times where the orders were incorrect I attempted to return the food twice and was given grief by the employees.
If you like KFC like I use too then you might wanna try a different location but at all costs avoid the KFC in Surprise, Arizona.

We went Sunday Nov. 10^th at around 2:30 pm. We first arrived and waited our turn. Then it’s our turn. I tell the cashier we would like a 10 piece meal, and we have a coupon for a free cake with that. The lady takes my coupon, looks at it, & looks some more. Then she looks at me and says «that’s the 10 piece feast, not the meal.» I’m struck dumb, ??? «what?» I say. She says «you can’t get a free cake with the ten piece meal, it comes with the feast.» I say «that coupon is for a free cake when I order the ten piece meal.» Again she looks at me and with clear attitude this time tells me «I don’t know how you expect to get a free cake! It doesn’t come with the meal only the feast.!» I say to her «easy, with that coupon you are holding that says I GET A FREE CAKE WITH THE PURCHASE OF A 10 PIECE MEAL!» I couldn’t believe this lady! I then ask her to go get someone that can help me because clearly she cant! She walks off, & comes back about 3 minutes later, looks at me & says «$ 20.98» I say «20.98 is for what?» She says «your meal!» I then tell her I so hope that my receipt comes with one of those survey links on the back because I am so taking it! Needless to say I didn’t get a receipt!
As for cleanliness, the women’s restroom was NOT clean. The lobby was clean. The service was extremely slow too. One guy tells the front cash lady don’t worry about your ten piece meal, I got it for you. Fifteen minutes later we’re still standing there. She looks at the guy & says «hey, where’s my meal?» He says «Oh I got busy getting drive thru’s food.»
THE END

2^nd worst fast food experience of my life.
At the drive thru menu, we ordered 2 Double-​Downs and a 10piece boneless meal w/​mac n cheese and mashed potatoes (the cashier repeated our order back to us). Once we got to the window, we had to repeat our entire order for the cashier as if he didnt catch any of it the first time. I thought that was a red flag but took it as a sign that at least they wouldnt be messing up our order… NOPE!
We got home and opened our food only to realize that the mac n cheese our toddler had been begging for was switched out with cole slaw! As if that wasnt enough to irritate me, ALL of the chicken was way overcooked, dry, and tough… And since bad things come in 3’s, it’s only right that our double-​downs were horrific too. I’ve had at least a dozen double-​downs in my life and this was the only time I’ve ever seen KFC use what was basically 3“x1″ chicken strips. Also, they were served without bacon.
I was STARVING when I ordered my food but had absolutely ZERO appetite when I got home and saw the food. I was so upset about my $ 35 order that I actually called them. I spoke with the shift leader and what was his solution to the problem? Free food! Why the hell would I want MORE of that «food»?!! Absolutely ridiculous.
And the icing on the cake? When my wife drove back to speak with someone in person, the place was closed! The door said they close at 11pm… Ummmm, it was 10:15pm. Seriously?!! Corporate WILL be getting a phone call first thing in the morning.

Now let me tell you something! I love my chicken! I am still looking for that great place to buy my fried chicken at in the Phoenix area! I will once in a blue moon stop off at KFC! Not my preferred fast food chicken to eat at! But sometimes it’s all I can find. I went ahead and ordered their two piece crispy chicken meal. Now you really can’t add anything about fast foods! If you have eaten at one location pretty much they all taste the same! Service was OK, seem like they were in no hurry! Again, when you decided to eat at a fast food chain! You have to expect some kinds of issues! So, would I come back? Yes, only if I can’t find a Popeyes Chicken around! I have no idea how this place stays open? I never see anyone here?

Great experience. Restaurant was clean, nice size. Plenty of parking, well located, parking lot clean. The staff was polite, friendly and great customer service. The food was hot, tasted fresh and received pretty quickly. Good portions.
Don’t hit fried chicken for fast food very much, but this KFC made me glad I did!