Mcdonalds

The order was very simple. Spoken in very clear English, slowly because I could tell the girl was having a hard time. I repeated the order. Asked her to repeat the order. Corrected the order. Confirmed the correction. A co-​worker came to help us because she just could not handle it. Employee repeated order. I corrected the order. Swiped the card, paid, was give ONE cup for FIVE meals. Manager comes over, asks for receipt, said I only had four meals. Frustrated but still calm, I told her the entire order. Very slowly and clearly: 2 #1’s large, 2 #2’s PLAIN «meat cheese bun only» and medium, 1 #10 large and 1 hot and spicy. She tells me she will comp the missing #2. The original cashier STILL gives me 4 cups, not 5. Not sure how she’s not capable of simple kindhearted addition, but I move on. Get our drinks. Order is ready, check order, missing a fry. Highly annoyed but still remaining calm. Mgr gets the 5^th fry. We leave. Get home. Burgers covered in pickles, ketchup, mustard… Yeah, no flying with my two picky eaters. I throw the burgers and MY meal in the bag, since now I don’t get to eat, and head back. Mind you, I drove to this location although it is further from my home because the one closest to me ALWAYS got the order wrong. This location typically was on it. On this specific occasion, I went IN rather than drive thru to make sure the order would be right. I didn’t want the headache of going through, everything I ended up going through. So I get there and ask for a refund. Mgr doesn’t apologize. She doesn’t offer compensation. Nothing. She’s annoyed with ME. I suggested that perhaps the girl shouldn’t be left to fend for herself on the register alone yet if she can’t handle it. She said she’s new. I told her I get being new but this is beyond «she’s new» this is ridiculous. I asked for the general managers number and she gave me the 800 number. As though the McDonalds call center is going to do anything. Mgr on duty gives me a refund for 4 burgers, a 10 piece, and lrg fry (everything i brought back). She should have refund the entire meal for the inconvenience. Never going back. Done with McDonalds and the dummies they hire.

These 5 stars are for customer service. We have had Elizabeth at the window a few times now and she is amazingly kind and proffesional. We have 4 choices of McDS in this area and we chose hers. We are not regulars. but enough to know her service really really stands out!!! :)

Time to get mom some breakfast. She loves the sausage biscuit! I enjoyed their large sugar free vanilla iced coffee!

This has got to be the worst McDonalds in the country. My order has never been right in this location EVER!!!

Went here on a Saturday morning. Drive thru was packed so we walked in. No waiting at the counter which was nice. The dude helping us though, he must not have been awake. Got 2 out of 3 of our orders wrong after we had repeated what we wanted 2x. So CHECK your orders before you leave the store! Otherwise you might be greatly disappointed. We won’t be going back to this location.

Waited 10 minutes in the drive thru at midnight with no answer after multiple attempts to get someone’s attention. No one else in the drive thru and employees standing around inside when we drove out. Would give no stars if I could.

Clean for a fast food restaurant. Service was quick, best part is the mellow music played in the restaurant.

A little disgusted. The girl at the drive thru must have been sick. She was leaning in the machine by the window. She kept looking over at us then stood up wiped the sweat from her face with her ungloved hand then proceded to get our food. If you are that sick go home. If she is not sick the manager needs to talk to her. Came thru on Wednesday August 13 at 17:12

Though this place is very close to home, I’m proud to say I’ve never eaten at this garbage dump! :)

The food is typical McDonald’s but the location is close to home. This is a new location so the store for now is clean. I like have this has location only has the 1 drive thru lane with 2 speakers. This is a lot better than the other locations that have 2 lanes. The service also seems to be decent.

Great service by the youngsters that work there. The food is fine… what else can I say? :-)

If you are craving a McDonald’s fix in Surprise this is the best location. It is new, clean, great outside stone work and is by far the best looking McDonald’s in Surprise. I must say that the dual order drive thru is great. It is only 1 line and allows this location to take orders from 2 customers, but no one gets in front of the other. It is still single file so you don’t cars in front of you, like the dual lane drive thrus.
As for food this place has finally got the fries right! I expect salt and some oil on the fries. Also nice and hot is a plus. This location, on a consistent basis has made me a nice batch of fries. I also enjoyed all the different hamburgers here and so far a great location for hot, fast food.
If you are a fan of McDonald’s, like I am this is the best location in Surprise and it is as good as it gets here. I grew up on happy meals and Ronald McDonald. What ever happened to the Hamburglar, Grimace, and Birdie the early bird anyway? Those were the days right? Cheers, hope you enjoy this McDonald’s like I do.