Paradise Bakery and Cafe

Their are only a few items I like here:
«Chicken Frontega panini»
«Chicken Walnut sandwich»
«Thai Chicken salad»
…Those are it. I don’t like the cookies, the other sandwiches, or the other salads… and I have tried most of them all. The cookies are a little bit too sweet, which is fine, but after I eat them, I feel sick to my stomach. I believe its because its super unhealthy. The other sandwiches I’ve tried there are overpriced for what they taste like, and could be easily made at home for less than $ 2. Depending on who you get to make the salad, the amount is always inconsistent. One worker will give you a lot… while a different worker would give you too little amount. It would be nice to get consistency.
The drinks are nothing to rave about. Maybe I’d get a vanilla ice coffee, but it really depends who makes it. There are times it tastes good, but sometimes it doesn’t

This a great place to grab some real food. Don’t be intimidated by a long line. They are quick and organized. Staff is always friendly and the food is delicious… except the grilled cheese. Stay away from the grilled «cheese». They don’t deliver, but they do cater and they also have a points reward system which can quickly result in a free menu item. Check it out!

This place is great! I love the staff and atmosphere. They are quick as the public allows them to be. Plus they always try to make sure that my meal is exactly what I want and will alter any item on the menu if possible to make me happy! Now just wish they get those electronic kiosks that panera has and we are set!

I can’t help but compare this place to Panera! I know they get alot of their ingredients from them and they have a lot of the same menu items!
The restaurant itself is very big and inviting! Perfect place to have lunch with a friend. The staff is sooooo friendly! Great customer service.
I ordered the roasted turkey avocado blt on sea salt focaccia which is what i always get from Panera, compared to Panera’s though, it didn’t taste AS good for some reason. Still good though. All sandwhiches come with a free cookie, which is cool but I like how you can get chips at Panera (their sea salt kettle cooked chips are excellent!). I got a chocolate chip macadamia cookie, it was pretty good.
Overall I would come back, because it’s in the area and the nearest Panera is 20 mins from me. I prefer Panera, but this is a good alternative!

Most of our experience with Paradise has been carry-​out meals. The food is always good, but they rarely get the order right. They usually leave something out, but every once in a while they give you the wrong items. If they can get their orders right, this could jump to four or five stars.

The staff here is always rude and just seems like they don’t want to be there. They also have been dishing out smaller and smaller portions every time I go. I’m not sure if they’re trying to save money or what but I paid $ 6 for a salad that I could see the bottom of the carton before I even ate any of it. The only redeeming factor from my most recent trip was Nick. After the guy who was taking sandwich orders walked away as I approached, Nick came up to drop off trays and realized I hadn’t been helped so he assisted me. He is the nicest person I’ve ever dealt with here. He was very pleasant and communicated well with me. If it wasn’t for him I wouldn’t be going back to this location.

Rode the bike in to have breakfast before the AZ August heat set in. Every — and I do mean every — table was dirty. We walked around and took a seat in the cleanest dirty booth they had.
Aside from the lack of cleanliness, the food was decent. If we come again, it’ll be out of hunger and not because it’s our destination.
PS ~ Coffee was really good!

I’ve been here when it’s busy and when it’s slow, I don’t have any huge complaints but I went to lunch with my friend and they completely brought her the wrong sandwich! Breakfast here is busy, the to go orders seem to take some precedence over in store customers which can be annoying if I’m in a hurry! Food is delish but cookies can be dry. Wondering if they are going to turn this Paradise Bakery into a Panera bread. They have done this with a few locations nearby.

We enjoy the salads and panini selections. Love their chocolate chip cookies– so chewy!!!

My wife and I went your store in Surprise, AZ tonight on bell rd. We waited for over 15 minutes for someone to take our order but no one did. There were 3 employees up front and all saw us and just ignored us. We finally walked out and went somewhere else to eat. Seems like your company has been going down hill for a while now. Gets worse and worse every time we go.

This Paradise Bakery is one of the few spots to grab a healthy salad in the fast food Bell strip through Surprise. Their cookies are excellent and their salads are great.
One of the employees even loaned my an iphone 6 charger which really saved the day.
Great service
Great food
Nice ambiance
Caveat…get here early on weekdays and on Saturday’s and Sundays this place is a human zoo!
Does anyone work in Surprise?

I gave this place so many chances and they failed so hard each time. Found a piece of plastic in my food once. The food itself is always so bland that it’s mind boggling. A cheap TV dinner has more flavor than their food (which is probably made up from cheap TV dinners) and the prices they charge? Like, 8 bucks for a tiny tiny portion, a tiny little half assed excuse of anything that is the blandest thing you’ll ever eat.
As if that is not bad enough, the service is downright terrible. There’s been a few locations where the ladies were halfway friendly, but this location has had a few who act like you should already be fully aware of their stupid, pointless, dumb as hell little ordering system (that makes no sense) and that if you have a question you’re a huge inconvenience.
If I was given a free gift card to Paradise Bakery for free food, I think I’d either sell it or just throw it away. I’ve been to Panera Bread and Wildflower. Both are awesome, for some reason this place fails hard.

Great place. Not a selection if you have food sensitivities but family enjoys their food. I didn’t understand how the ordering worked. Been there before but someone took my order and then gave me a slip. I didn’t know half of what I told her we wanted we actually had to pick out afterwards separate. At the end we worked it out and to help with the discount we were suppose to get for buying two 2 for 2s she gave us one of the cups of soup for no charge. The meals even came with a free cookie. Not the giant cookie in the photo mind you. Just had to take a photo of it since it looked so cool.

Over the past couple of years the service levels have really dropped. Ironically, it seemed to be about the same time that they stopped putting the survey on the receipts. Whenever there is a line, they just can’t manage it effectively. It gets backed up in one place or another, the sandwich area, the salad area, the soup area, or the cashier area; there just aren’t enough people working there. The managers always seem lost and are late to step in and assist when assistance is needed.
I noticed that right when it was announced that Kneaders was coming that Paradise adjusted their hours to match. Sadly, the service wasn’t improved. If you’re trying to keep people from deflecting over to Kneaders (probably due to long lines and mediocre service), you might try harder.
Who had the bright idea to remove the list of ingredients from all the menus. If I don’t know what is in something, I have to ask. Before I could just look at the menu and decide. I’m not the only one doing this either, and it is part of the reason for the slow lines.
Oh, and would you fix the lights in the parking lot already?! They’ve been out for months!

I stopped by here trying to get some bread to take home and make a sandwich with. When I walked in, the only «bread» they had were bagels really. This is more of a soup/​sandwich/​salad type casual restaurant. Good to know! I could not leave empty handed though. I saw the display case full of cookies. Buy 6, get 6 free? Sure… lets do it! I got 4 chocolate chip, 4 coconut chocolate chip and 4 peanut butter. Just over $ 9.00. These cookies were fantastic! Nice and rich and buttery and loaded with toppings and nuts. They are $ 1.45 each but the dozen deal is easily the way to go. These pair well with a glass of milk. I’m getting all my bad eating out of the way until my wife moves out. I may have to stop here once more for these cookies. They are heavenly!

I used to love Paradise Bakery…
…and then Panera bought them.
They have gotten rid of the two things I LOVED there — the Chipotle Turkey Wrap and the BBQ Chopped Chicken Salad. It’s probably just my bad luck that those were two of my favorite items, but it’s still disheartening.
The service at this location is not good and the prices have increased. Sadly, I don’t think I’ll ever be returning to Paradise Bakery.

Fantastic as usual. I don’t get some of the comments on here other than people having axes to grind. Had the ham and Swiss on eye and a cup of chicken noodle. Both just as expected. And it’s refreshing that this place actually has fresh brewed ice tea. You can taste the freshness in everything. Super friendly people here too. I’ll be back.

It’s your standard bakery & café. The line on a Tuesday at lunch was pretty long — took 10 minutes to order, then another 15 to get the food.
The menu looked good. I ordered a half bacon turkey bravo sandwich, as recommended by the employee who took my order. The tomato basil bread is fantastic — best part of the sandwich. Oh! And it comes with a cookie!

I still go to Paradise Bakery but I need to take it down a couple of stars due to a couple of reasons. Filth and the need for more staff.
Not to long ago this place was my the place to go for a good healthy meal. But it seems that keeping the place clean is not longer a priority for management. A little bit of soap and water would do this place a great deal of good.
And it seems that with all the extra people in town, keeping the place adequately staffed would be somewhat important. I was in Paradise Bakery 2 days ago and the line was out the door — and only one cashier and not near enough staff was available to prepare the orders.
I’m sure it will improve once the ballgame crowd is gone and the snowbirds are back home but for now — one of my favorite eateries seems to be struggling.

This place should not exist outside of a mall. They literally have no organization to ordering. This was my first time here and I walked up until I get between the «salad and sandwich» menus before encountering any employees. Then they ask if I want a salad. That presumptuous. But then again I did pass a beverage, bagel and breakfast menu board (without finding any employees). Because I ordered a sandwich she walked back to apparently that ordering area where they, I guess, should have employees. Ok, so the service/​ordering sucks.
I order a sandwich (turkey avocado) small drink — $ 11:48. Yep, the price of a waiter style burger (Red Robin) or other service style restaurant. Not this cafeteria style one.
Skip this place unless you’re at the mall.