Pizza Hut

Just ordered a pizza from this location and I promise I will never return here. Had a horrible experience there is this guy named Christian who treated me with such disrespect it was disgusting. The attitude, the way he was talking to me and how he slammed my pizza on the counter was horrible. This guy needs to find a better job. He has no customer service skill and would be better off washing toilets and some office building at night.

Absolutely worst place ever how does spicy BBQ rhyme with garlic parmesean, it doesn’t! ! Ordered spicy BBQ got garlic parmesean wtf called them n I said wanted new pizza n new wings to which I was told why do u need a new pizza, to which I replied we wanted to eat wings with pizza duh!!! Dumb ass MOD (Mgr on duty) proceeded to tell me she couldn’t give me RGM OR DM name or number, total bullshit! !!! What company doest provide a second line of communication to handle dissatisfied customers, answers NONE! This dumb HALFWITT just took it upon herself to try n not get reported. This is exactly why you will never compete with papa John’s or domino’s definitely last time I order from these dumb ass hacks passing themselves off as a reputable business FU domino’s u suck!!! Should have ordered from them instead but my son wanted pizza Hut guess he just got a lesson on how not to run a business!!!

Oh Pizza Hut. Why do I keep giving you chances? Paper thin, greasy pizza with no flavor. Already had to return one pizza tonight because it was inedible. Second one pretty much the same but we were too hungry to wait another hour. Definitely done with this location.

This place is a rip off the pizza looked burnt and I paid $ 25 for 2 tiny pizzas I called thinking it was going to be what the price said it was online and when my brother went to pick it up it was ALOT MORE it doesn’t mention anything about a coupon online or to mention anything at check out so they can apply it its just a deal but no coupon codes. Weird I’ve order once before at the the location in Phoenix and they’ve applied the deal without even asking.

Go here a lot because it’s close to my house. Never had an issue before, the pizza is usually always good as are the wings. Until I ordered a pizza for delivery for the Mayweather vs Paquio fight, the driver decided to add a $ 5 tip to my card after I already tipped her cash. I saw it on my bank statement called the manager who said she was aware of that problem with this driver and assured me they would credit my account but never did. After talking to 3 different managers it never got taken care of. I suggest you pay with cash if you go here at all. Go to Mario’s in El Mirage it’s worth the trip on NE corner of Dysart and Waddell for real NY style pizza.

The 2ft pizza was pretty good but what got this Pizza Hut a two star rating was the fact that my pizza was not delivered hot when I was in the neighbor next to the pizza hut. If I’m less then a mile away from the Pizza hut, I expect my pizza warm.

HORRIBLE SERVICE! Our order was suppose to be ready at 7:10. We paid for it when we got there and waited another 35 minutes only to find out it was in the warmer and no one had bothered to check. I can understand being busy and running behind but this was ridiculous!!! We weren’t the only ones this happened to either. The lady in front of us had been there longer then we had and when that happened to her I made them check our order to and low and behold there it was! Negative stars but I have to give it at least one in order to post.

Sorry wish I could rate the food, but three strikes and you’re out. Tried to order online through the app and it wouldn’t work (kept asking me to agree to the terms but there was no where to select that) then tried calling, couldn’t get them to answer. Then just showed up at the store and waited five minutes but couldn’t place our order and we noticed the in store prices were different then the pricing online. Didn’t know ordering a pizza would be such an ordeal. So were taking this as a sign that the pizza Gods are intervening and we shouldn’t have a pizza tonight. Probably will give papa johns our business tonight instead.

Not really a first choice for pizza in Surprise. Went with my gym partner and we waited 5 minutes just to get his order in? Decided to hang out, they messed up his order and not a fan of all the beetles crawling around the wait area.
If I could pick another pizza place in Surprise I would take any other of the millions in Surprise. Sorry, but with so much competition pizza is overdone here. Top notch service and cleanliness is a must in my book.

The worse food and customer service I have ever received. Placed a carry out order and the pizza had no cheese and was over cooked. The boneless wings were hard as acorns and just as tasteless swimming in too much sauce. After arriving home and opening the boxes I called for a remake and was told they would remake the pizza for free but not the wing. I ended up speaking a few colorful metaphors &@$?&@”& and informed them that I would return both and demanded a refund. On my way I called Barros’s and picked it up after getting my cash back. Never go to the Cactus n Bullard or the Bell n Reems location in Surprise. Actually Pizza Hut in general sucks! They need to teach better quality control and customer service skills to employees. Five –negative star rating.

Had the veggie pan pizza. Bottom of crust was a bit greasy, but that’s just how pizza hut bakes the crust. Otherwise, pretty good.