Pro Solutions Air

As a woman, I was dreading buying a new air conditioner, I had done my research and at times hate dealing with service companies which try to up sell. Don arrived it was refreshing no upset tactics, gave me the facts about the pros and cons of each system and a decision was made for a mid priced system which was energy sufficient for my home. Roy and Andy arrived to install the system with a pre call letting me know they were on their way. Roy and Andy worked on an extremely hot day, they were professional, polite, and took the time to answer any questions I had in the operation of the system. The system has been installed for a few days and it was the perfect choice, works great, can already feel and difference in air quality and energy efficiency. I highly recommend Don and his team especially if you are a woman looking for a new air conditioning system they make the transaction easy and pleasant.

Came home to a hot house. Called Pro Solutions Air and now have a cool house. Andy was great and fixed the problem quickly. Prices very great and did not feel that we were up sold etc. When people ask me if I know a good AC company I will refer them to PS. Great job…

I hired Pro Solutions Air to install a new high-​tech thermostat and, while they were here, tuneup my AC for the coming summer and clean my ducts and dryer vent. The service from start to finish was phenomenal. Andy and Roy went over all of the work they were scheduled to do prior to starting and we super courteous while in my home. Once everything was complete, they went over all of work, including showing me before and after pictures and helped me set up the app to control the new thermostat! The technicians’ pride in the company is obvious. The cost was beyond reasonable. (Who doesn’t love feeling like they got a deal!) I will absolutely be using Pro Solutions Air again!

Installed new air conditioners an year ago. Best price, service and very professional. They are always responsive and on time. Highly recommended!

Outstanding service! Very professional! Reasonably priced! Great warranty! What more could you ask for?
Came in with a very competitive quote for my whole HVAC system. Installed it in the time they said. Very courteous service techs and owner! I even checked out the truck/​trailer they use. It was so clean you could eat off it, not that I would! Just goes to show you how much the owner cares.
Financing available as well.
Don’t use Orangutan Home Services! They are scammers and try to scare you into buying a new system. Very deceitful people at Orangutan.
Use Pro Solutions Air!

Our go-​to HVAC solution. Fast, dependable and service oriented. Lots of solutions for cleaner air, as well.

Great companies are made by great people. The staff at Pro Solutions Air is what makes this company one to trust with your HVAC needs. They always deliver to ensure you have an amazing experience.

Our 10+ years old A/​C unit was making airplane loud noise and I had at least 3 different parties reviewed and all said it is time to replace. Got quote from them and Pro Solutions Air was the most professional and gave us the best price.
Installation crew was also very professional and did great job.
A week or two later we had need for heater and it didn’t turn on… So we contacted them and came back same day and adjusted (fixed) in matter of 10 minutes.
Installation comes with 10 year maintenance sounds too good to be true and I will come back here to give update next year.
Thank you everyone at Pro Solutions Air.

Two weekends ago, one of my three old AC units stopped working. I have two units for my main level and one for my basement. For one week, I moved in to my guest room while I researched multiple AC companies. I had used one small company (not Pro Solutions) for repair a couple of years ago and called them on the day it went out. The owner of that company was the one who came out and evaluated my broken system. He tested and a $ 200 repair with a capacitor would get it running again, but he looked at my unit, which was old, and already had a «booster» and so this company suggested my AC unit (10 years old) was likely on its last year. So I decided it may be a good time to upgrade to more energy efficient units, and decided to get bids to replace all of my units with the hopes of getting additional discounts for multiple unit purchases. Besides, my electricity bills have been pretty high this summer.
I filled out a form online that assigned me to 4 companies. Within minutes of filling the internet form out on a saturday around 5 pm, Don the owner of Pro Solutions Air called me to discuss my needs. Of note, none of the other 3 companies contacted me until Monday the following week. Over the next 4 days, I got multiple bids– I got a bid from the original company I had used a couple of years ago and the owner agent who initially came out. When he looked at my units in the ceiling, he said it was going to be a very difficult install. In fact, he said «I don’t think we can do this one» but he did price the units out. Don with Pro Solutions then came over and gave me a very competitive bid. I then got another visit/​bid from a larger AC company. When I showed these other two companies the bid I received from Pro Solutions, the first company said – «I think you should take that offer if they have good reviews online and with the BBB». There are only two previous Unilocal reviews which aren’t very good but these were not for new units. In looking at other online review sites, Pro Solution has much better reviews then here on Unilocal.I then looked up BBB and they have a A+ rating. I then called Lennox to make sure they are a certified dealer, which they are. I then went to Home Depot and got a phone bid, and then one other company. Pro Solutions was about $ 2500 less than the larger company, and about $ 1000 less than the original company I had used a couple of years ago. They were about $ 300 more than the Home Depot bids but the companies used by Home Depot have poor reviews on every single web site I checked out. So Pro Solutions had the best price for the best overall reviews.
The thing that absolutely set Pro Solutions apart is their warranty: 10 years, parts, compressor, $ 75 labor deductible for 10 years (so if they have to come out for any reason and do any amount of work, whether it is one hour or 10 hours, only $ 75). No other company had such an option. All the other companies had an «extended labor warranty» which is offered by Lennox (the units I was looking at), and they were going to charge around $ 600-​$ 800 for each unit – so for me (looking at purchasing 3 new units), that would have been an additional $ 1800-​$ 2400 (not even included in the prices above) With Pro Solutions, you basically «pay as you need it» and with these newer AC units, I am hoping the amount of issues will hopefully be few and far between. The other thing that set Pro Solutions apart was they give you 10 year annual maintenance visit for FREE – no trip charge, no $ 75. So basically, it is in their interest to keep these machines running well because if there is lot of issues, the labor costs would go up and up.
I called Don multiple times while I was doing my research – he personally answered his phone every single time!!! Many of the other companies had voicemail, and often took a while to return my calls. The customer service I received was the best by far.
The main install was done by Job, who has worked with Don for many years. He and his crew worked in my ceiling which has very limited space, and the temp in my house was 97 degrees. I felt bad for such a difficult install in the heat but the whole crew was very professional and didn’t mind me checking in on them, and took time to explain things to me.
So for now, I have been completely happy with my decision. All three AC units are working nicely. If I have any problems in the future with my units or Pro Solutions, I will update my review.

Called Pro Solutions after hours. Technician quickly found issue with one of my units at a cost of $ 341. Few days later my other unit went out. I called a leading competitor to find the issues were identical, however I was charged only $ 141…$ 200 less.
Needless to say I won’t go with Pro Solutions in the future due to their prices. I will say the technician was friendly and knowledgeable, however, so was the technician from Chas Roberts.

Our AC quit cooling, fan ran constantly, Called tech who said unit is 14 years old and needs to be replaced due to leak in coil. Their price was ½ what was quoted by another company. Service was excellent and had confidence in work done and came with a 10 year warranty. Would recommend them highly and give them more stars if possible !!!