Red Lobster

Excellent Customer Service. Good Food. The waiter was very nice and professional, the only thing. We was greeting when we came in, wasn’t when we left. But that’s ok, The Manager and waitress made up for that. Food was on point. I must say I’ve was very Impressed.

Friday, April 1 we had dinner at this restaurant. Our meals were excellent and the service was Superb! Our waiter was Forrest and he was the best server we have ever had. Enjoyed the evening and will definitely go back.

I have been eating at Red Lobster for decades. I have witnessed the roller coaster through the decades. Red Lobster started failing big time a few years ago. I notified the corporate office when our baked potato was the size of a tater tot. I complained to corporate when my kid’s meal wouldn’t fill up a two year old, much less a six year old. They were surveying all diners when I was there a few months ago apparently in an effort to turn things around. They obviously LISTENED to their diners!!!
WOW!!! Red Lobster has turned things around! They have increased the size of their shrimp by I believe 33%. The potato was so big yesterday that I brought half of it home. My kid’s plate was FULL! It was a HUGE portion of large sized popcorn shrimp and so much broccoli that I brought some of that home too despite the fact that my kid loves broccoli. He simply couldn’t eat it all!
We love the atmosphere and the service was great. We like the lunch Sailor’s platter that includes fresh fish (we ask for it blackened but you can request fried or the standard broiled), fried shrimp, shrimp scampi and a side. Also included for the $ 11.00 price tag is a nice salad and all you can eat cheesy muffins.
We are pleased to see the positive changes, and we will be back soon! Great job recently turning things around for the better Red Lobster!

Really bad food! Service was good but we could not eat the microwaved frozen fish they put on our plates! All for only $ 95, gee thanks! Please don’t waste your money here. There is way better food in the world, trust me!

Absolutely horrifying. I wanted to get lobster as I’ve tried it but never my own. Its a 50 50 because my moms was decent… mine was a burnt tail shell with rubbery meat and sharp black things. For 44 dollars I could have made several lobsters and never having made one I think with Google it would have turned out edible. They asked if like another, and I explained I will likely never eat any again. On a 44 dollar meal that’s a pretty big screw up. Other red lobsters have better reviews but I doubt if I’d even go to those. I am very seriously horrified. Its insanely up charged a 27 dollar meal turned into 44 because of mashed potato upgrades. Just make some shrimp and save yourself the heart ache.

It seems once again we are invisible, happened to us before here! Our server very slow to come to our table, then when she did, took forever to return with drinks! She said be right back and of course we waited and waited! Finally came to take our order, okay where is the salad and biscuits! Newcomers got there’s, we are still waiting! Finally got salad and bread ! Others came in after us had entrees, we waited and waited! Finally came food, she never showed up again, flagged her down for take out box, one minute turned into 15! Seems like we spent the whole afternoon on this server! Could not believe what time it was when we left! I’d say they must have been really busy but they weren’t! The only saving grace was the food was good except for my fried clams, they looked like the bottom of the box was emptied in the fryer, itty bitty pieces with 2 or 3 clams! Might just be this server but it happened to us before! I mean totally forgotten that time, I don’t think they even put our order in! We usually go to Goodyear, no problems there, but decided to shop in Surprise!

My husband and I went to Red Lobster to try the endless shrimp promotion they were having. We made a huge mistake…
To be clear– this review has absolutely nothing to do with the staff– they were all very courteous and nice. This review strictly has to do with the «Endless Shrimp» experience.
There were only 5 or 6 kinds of shrimp available at this location for the endless shrimp deal. The pineapple habanero, fettuccine linguine shrimp, and coconut shrimp bites were the tiny kinds of shrimp used in shrimp salads– about the size of a quarter each, HUGELY disappointing… the fried shrimp, teriyaki shrimp, and the shrimp scampi were the only items that used shrimp that came close to the size of actual shrimp and not plankton or shrimp larvae, which is what the other items seemed like.
The truly maddening part of this experience is not Red Lobster’s attempts to fill you up with biscuits, salad, cole slaw, etc… that’s to be expected and that’s up to each diner, whether they choose to fill up on other things. Can’t blame RL for that. What I did not appreciate was that they do not let you put in more than 2 orders at a time, and they make sure to make you wait about 15 mins or so in between each order of shrimp just for added assurance that you’ll fill up sooner, and on less shrimp… again, not our server’s fault, I know it’s just what they tell her to do. We ended up eating 191 shrimp between the two of us, as we felt compelled to get our money’s worth given RL’s shamelessly overt attempts to cut corners on this offer. There will not be a second time for endless shrimp for us, for how much they charge and how they limit your orders, it’s totally not worth it. Most of the night was spent waiting for the next round of shrimp, as we crushed each order in about 45 seconds, and then spent the next 15 minutes waiting for more food…
The last thing that was irritating was the «suggested tip» calculations, where it includes the tax for the tip. Not many people understand the rigors of the job that these servers go through, as my husband and I have both worked in similar capacities. But consumers are the ones paying the tax– we shouldn’t have to tip on the taxes well…

My wife and I come here a few times per year and share a meal. The service is hit or miss but the food is consistently great.

My daughter took me tonight for my birthday! Our waiter Fernando was great! He was very attentive, kind and could tell he liked his job. It was a wonderful evening!

Went here for dinner very nice and quiet. The waitress was very knowledgable of the menu and helpful. I had the Harbor Bake which had lobster, shrimp, scallops and muscles was very delicious definitely recommend this item. My wife had the Walt Shrimp and Snow Crab Legs which she shared with me and was also very delicious. I would recommend this restaurant for any occasion. $ 70

Why the hell do I keep coming back to Red Lobsters?
My wife loves their chicken alfredo cajun pasta dish and she was craving it tonight. We drove down and decided to check out the Surprise Red Lobster. We arrived around 4:15 and we were seated pretty quick. That was one of the few good things I can say about this place.
Once we were seated, it took awhile for anyone to come over to greet us. Our waitress stopped by about 5 minute later with a serving of their biscuits. She did apologize for the delay and let us know that she would be back with us shortly. Another 5 minutes pass and a different server comes over to get our drink orders. A few minutes after that, a totally different dude drops off our waters but doesn’t have my wifes iced tea. Our original server eventually bought it over, but it still took like 15 minutes in the place before we had drinks in front of us. Lame! We had our son with us too and he started to get cranky. It’s damn near impossible to entertain an 18 month old if they are tired, cranky and hungry. All this while, I could see servers, bus boys etc just chilling over by the drink station. If you are going to work as a team, work as a damn team! Don’t have the waitress busting her ass with multiple tables while you guys chill and crack jokes in plain sight of everyone. Anyways…
We placed our orders right away and tried to keep our son busy. Food came out in a decent amount of time (at least compared to the drinks) but it was still longer than usual. I ordered their garlic butter mussels and my wife went with her usual of the chicken alfredo cajun pasta. The food was alright. We scarfed it down and took a lot of it to go because of our son getting cranky.
Doubt I would come back just because of the really slow service. It wasn’t even busy in there and service still lagged big time. I couldn’t imagine a Fri/​Sat night after 6pm. Their prices have steadily gone up over the last few years, too. Our bill was almost $ 40 bucks after tip for one meal, one appetizer and an iced tea. Not worth it!

Took the kids for a birthday dinner. This place has really gotten bad. Slow service, Steaks were over cooked. Disappointed to say the least!

Our servers name was Heather and she was so great! The food was great. She was very attentive really nice and she was all over the best server ever

Terrible experience. Went with my husband and 8 month old daughter, we were told 20 mins for a table with a highchair. 30 mins later I said I couldn’t wait any longer and they started checking seating and I heard them say they didn’t have anywhere for a highchair. I told them not to worry about it we had already waited long enough and we left.

Food poisoning alert! My husband and I both had It. We called to let them know and they expected me to go to the ER and have a doctor’s note! They wouldn’t even refund our bill and after our gift card it was only $ 22. I guess it was worth it to them. They said they’d call me back for some unknown reason and never did.

Love me some Red Lobster! I heard a rumor that Red Lobster will be shutting done across the valley. I can’t understand why… This place is unlike any other.
Red Lobster had been the trademark for affordable seafood experience for as long as I can remember. I can’t imagine not having them around anymore. Once I heard this horrific and frightening news, I decided to march on over to my local Red Lobster is get my fix of seafood craving while I still can. I forgot how much I adore this place so much I actually came twice in a row back to back nights, and ordered the same dish! Wowzers!
I started out with some appetizers coconut shrimp and lobster stuffed mushrooms. These were a perfect start to a wonderful seafood experience. The bread biscuits that come with your beverages are unbelievable! I couldn’t stop hoovering them down, they are so good! HAHA… For my main course I went with the Ultimate Feast. Which comes with delicious Shrimp scampi, a bundle of snow crab legs, a handful of fried shrimp, and an adequately sized lobster tail. My sides where mashed potatoes, and a side salad. Wow a lot of food for under $ 30!
After all this deliciousness I was fully satisfied and ready for bed. haha The waiter asked if dessert was on my mind, I said absolutely not!
Like I said… I was so happy to be here that I decided to visit again the very next day! Please don’t close Red Lobsters!

Red Lobster is far from my favorite restaurant, but after meeting up with my family for dinner, I must say I’m quite pleased with my dinner. Our server, Kim, was fantastic and very attentive. She corrected a mistake with my brother’s meal without question and made sure that we had everything we needed. I got the Cajun chicken which was really garlicky and not quite as spicy as I thought it would be but it was really good. Only reason I’m giving it four stars instead of five is because of the issue with my brothers steak not being cooked to order.

We just moved to Surprise and decided to go here for dinner. The service was terrible. My husband and I were given paper napkins when everyone around us had cloth napkins. We asked for cloth and they arrived, after several prompts to our waitress at the end of our meal. We waited forever for our meal and had to ask several times for refills on our drinks.
About 3 weeks after our terrible dining experience, we drove by Red Lobster on our way to Lowes. We saw a delivery guy, with boxes of seafood, waiting outside the back door in over 100 degree heat. He looked like he had been there for awhile. Meanwhile, all that food was spoiling in the heat.
After seeing this, we decided that we will NEVER dine at this Red Lobster again. No food poisoning for us, thank you!

We sat at the bar. Justin & Jacob were our servers they love what they do and work together as a team Justin completely shelled a lobster for a big table teaching a little girl how to do that. Never seen that before. These two guys made our evening
The place is really nice and we will go again

Finally found a way to get the girls to a seafood restaurant! Have people give us Red Lobster gift cards!!! Wife and daughter does not like seafood, will the wife doesn’t! Daughter just copies her on everything! I, do like seafood! I’m just not able to ever get a chance to eat any! So we just recently ate here, wife had a steak, I ordered the shrimp jambalaya! You have to realize, I may not be a good person to review seafood! Because, I am not able to eat it enough to know whats good and whats bad! I was just happy to be there! Wife did like her steak, and like their dinner rolls a lot. So when ever someone gives us another gift card, we will be back!