IHOP

Pathetic place, will never go back! My wife was drinking her coffee and there was something gooey in it half way through. Called the waitress over and she took it to the back and came back and said «oh, it’s just a coaster» that was it… no apology, no manager. Still billed her for the coffee. Went to take the survey when we got home, it had already been taken. Submitted feedback through the web site, no one replied.
Will never go back.

This food review is only for the pancakes ordered on Saturday 06/​18/​2016 @9:45am
If you want good pancakes, heck, even so-​so pancakes, then stop at the store and pick up any generic box of pancake mix and make them at home because it will be better than any pancake that comes out of this place! Seriously! But if you are in the mood for bland, dry and not so fluffy pancakes, this is the place for you. Remember, you have been warned (on the pancakes). Maybe I’m being too harsh, then again maybe not. This place is called IHOP (International HOUSE of PANCAKES) I think the original IHOP moved and some other owner or business is setting up shop here. Ya never know. There was no wait to be seated. The host Mikayla (I thing that is how you spell here name) was very friendly and courteous. She delivered 5-​star customer service! It all went to hell in a hand basket after that. I ordered the short stack which consisted of 3 pancakes. When they arrived 25 minutes later, I got three lukewarm pancakes with a ball of butter the size of a quarter! A quarter! How is that going to cover three supposedly delicious hot pancakes, how? I will tell you how, it didn’t and it wont. Our server was M.I.A. for the first 10 minutes of us being seated and she did not bring us our water with our orange juice like we had ordered. I had to go the front and Mikayla brought it to us in seconds! Bad service (not from Mikayla) and bad food. I could go on but, why?

Don’t know why I expected more from this chain. Breakfast was cold and tasteless. Hash browns arrived when I had almost finished my omelet and then they were undercooked. The server asked my husband if he wanted maple syrup for his pancakes. He requested the sugar free syrup. When his pancakes remained uneaten the server asked if he wanted a box and was reminded about the syrup. Never got a refill on soda and the coffee pot on the table had enough for one and a quarter cups of coffee. Can’t imagine what happens when it’s busy.

The food was good. Waitress was courtesy and check on us. The reason they got 2 stars was due to the bathroom.
After we ate I went to the bathroom, and the smell was atrocious. It smelled of sewage, just disgusting.

Great food for a great price! Servers were kind and helpful ! Very surprised at how clean it was… Not typical for family dining. Great experience !

Had breakfast at this location today. The wait was reasonable and we got seated in a decent amount of time. Service was fine however I had to ask multiple times for refills as my sever was really busy and kept forgetting. Not her fault as I have been there before too but I paid $ 2.50 for a Pepsi and got only one glass and a bunch of ice. The food came out in a decent amount of time as well but it wasn’t anything to rave about. The bad part was when it came time to pay the check. You have to walk to the front and take care of the bill yourself, which isn’t too much of a hassle, however there was no cashier and the line was about 6 people long. Took me 10 minutes just to pay what I owed and get out of there. Overall there wasn’t anything too bad, but nothing too good either, and that is why I’m only giving 3 stars.

While I was eating this: NEW! Blackberry & Vanilla Double-​Dipped Brioche French Toast, I suddenly felt something sharp on my tongue. I carefully reached in my mouth and removed a stem with thorns (about ¾″ long) that had been embedded in the blackberry sauce on top of the french toast!
Thank God I eat slowly because this would have gotten stuck in my throat due to the little thorns!!! And Thank God a little kid didn’t gulp this down. But, unless they’re all removed from all the menus, who knows who will be next???

So I went to this location this morning for the first time. Not the best IHOP I ever been to. First of all, our server Austin got our order wrong. My girl ordered pancakes with hashbrowns on the side. He brought her scrambled eggs and bacon. Plus the pancakes were on a plate to small to eat off. The plate (saucer) was the same size as the pancakes. If you pour syrup on it where would it run. I also noticed Austin didn’t write down our orders, he relied on memory which isn’t always a good thing. That’s probably why he got our order wrong. Other than that everything was cool.

Went in for all you can eat pancakes on a slow Monday night, can’t complain about the food but the service was a little annoying, our waitress was a sweet girl but she made our experience seem rushed by bringing us the check real early when we weren’t even halfway done with our meal. When it’s all you can eat pancakes you can’t expect us to be done so fast lady. Then she came around 15 min later saying that she’ll be the cashier when we’re ready like ok we know already. She also forgot our second round of drinks and it wasn’t even busy. Then while eating they were cleaning in the kitchen and vacuuming so it was real loud and disturbing. I’m just going to pass on coming to this IHOP for a while.

Awesome!!! Place was a bit dirty but prolly because of it being busy. Chef n waitress tonight did a superb job! Food and service was spectacular!

The food was OK not the best. The staff aint really helpful… There was two that was just coming and asking the same questions after the other just left. (As in our drinks & order) Onces we order nobody ever came back to our table.

We come here almost every weekend and Shamika waits on us. She does a great job even when she’s really busy and no one’s helping her keep up.

Worst customer service, walk in with a group of 6 no one greeted us then another couple of people walk in and they take them right away to get seated after like 10 mins they finally come get us and seat us. 10 more mins pass and no one comes over to ask for our drinks or anything. Ended up having to leave.

Great food and service! The staff is friendly and quick. The service is great and consistent, besides a few hiccups which is expected when it’s busy. This location is always busy when I dine in but the servers are attentive. Overall very satisfied.

This was an absolutely wonderful experience! Great service. Great food. I love that they have the low calorie options available. Really great experience. One demerit for needing the bathroom updated.

Good food… service not too bad. Would probably stop in again if in the area. Short wait to be seated. Food arrived in a timely manner.

Lets just say I will never return, to this location at least.
I already go in with this feeling of the restaurant being not so clean but my kid wanted Ihop so Ihop it was.
To be honest my meal & service was ok until I found the gross strand of hair at the bottom of my meal!!!
The end result was the manager apologized, offered me another meal, (of course I did not want it) and took the price of it off my bill.
So gross!!!

Our first full weekends with our foster daughters. The youngest wanted pancakes! Well I really don’t like IHOP or Denny’s, but we went ahead and tried IHOP?
SERVICE:
It was crazy busy, but we were seated within 15 minutes. Besides the girls getting impatient it went by fast. We did have a little issue with our server, don’t know if she was over whelmed? But we had to ask for refills our our drinks twice, and to get our bill.
FOOD:
I just wanted pancakes, my wife had Belgium waffles, daughter #1 had pancakes, and bacon, daughter #2 had chicken strips? It was an enjoyable morning, my pancakes were just fine! You would really have to try to ruin pancakes! The girls seemed to enjoy it, especially #2! she also ate some of my pancakes, wife’s hash browns, and daughter #1 bacon. Would we come back? If we didn’t have the girls! The answer would be no, but since we have them! Most likely we will.

I normally have breakfast when I go to IHOP, but decided to try something new. Instead of ordering the breakfast sampler I ordered the combo. I had a cesar salad and the pot roast sandwich. The salad was severely over dressed. The sandwich on the other hand was delicious. I wish I had skipped the salad and just ordered the full sized sandwich. My son kept taking bites out of it. I have never hated sharing so much. :)
Service was just a little slow. We had to waive another server down to get refills and to get out check. Our server was very nice, just hard to find.

This has to one of the cheapest eats in Surprise for kids. Free kids meal from 4 to 10. Yes you have to buy an adult meal, but even my meal was not really steep. I enjoyed a steak omelet and it also included 3 pancakes. A serious meal for 8.99 I could not resist some coffee to make it a real breakfast for me. The endless pot of coffee was a little over 2 bucks.
My son enjoyed the large create a face which ended up being his dinner and breakfast for the next day. Not a bad deal in my book.
If you have kids and want to treat them to a night out, why not try an American classic Ihop? This particular one, in Surprise does get busy and yes sometimes the service is not top notch, but I give them credit… When the place is packed I am sure they can get slammed with work. I practiced patience and enjoyed another cup of joe from my endless carafe. Don’t worry the french vanilla cream sure does make the coffee taste good. Take the kids out and enjoy.