Sante of Surprise

I chose Sante based on reviews here and other places. I will now do all I can to make sure the real reviews are given. This facility is nice, new, updated and clean. Now the care and communication is a nightmare. Grandma has been in the facility for 3 weeks. She has received 2 showers, case management has not spoken to us since check in, all records are completely wrong, they shared patient information with a neighbor but won’t give it to a daughter. They have notes on file that have nothing to do with our grandma and they have names associated with her that aren’t names of any family members. We have escalated items up the chain and received great help, until the next day when it appears as if it all goes back to the original issues and communications goes to hell. You need to be an advocate for your family members when they are in the care of a facility but this place needs you to be an advocate day and night. I will not and can not recommend this facility to anyone.

My Grandmother broke her leg and was in need of a rehabilitation center. The one we had her in last time was horrible. We chose Sante’ this time. We found out they had a new facility in Surprise. The liason (Stephanie) came to the hospital and put us at ease at once. Everyone is very pleasant and helpful. The staff is knowledgeable and quick to help.