Smoke Away

Smoke shops on every corner, NO REASON TO EVER SHOP HERE. Purchased a dry and concentrate vape three months ago. When I needed a new coil I was told I had to go to another of their stores because at that store they didn’t really understand their products. I went to the other store to find they didn’t know which coil would work either. They said they would order some. When I went back there was a different girl and she knew «everything». She sold me two coils that «would fit». They did not. I figured out the problem was that the manufacturer had changed the design. When I went back the same girl said I was out of luck since I probably would never find a coil for it. When I asked to return the two wrong coils she had sold me she said «only for a store credit «even though they were unused and it was on her advise I purchased them. Now I have a vape that is obsolete and two coils that won’t fit. I looked at receipts and I have been spending an average of $ 50 per month at their stores but not one more dime!

prices are pretty fair, workers are nice and seem to know what they are talking about, bought a beautiful water pipe from there and I love it. only bad thing is the return policy and the fact that the workers check my ID every time even though I’ve made purchases there before

I had bought a lighter/​torch along with some other things and spent over $ 70. I went home, tried to push down the ignite button and it wouldn’t go down. I went back on Sunday to see what they would do. I was informed by the employee that they have a no return policy and the manager would «take it out of his paycheck» and made me feel like my money wasn’t as important as his. I’ve bought countless glass, cigarettes, and other items from here but it’s needless to say I will not be going back and telling my friends and family to stay away from here.

First off the return policy sucks plain and simple but also it’s extremely understandable. Otherwise the shop is very welcoming and priced well. Anyways, people like to abuse exchanges and returns I get that, but I had a issue with a mod I bought from there earlier which caused it to not work a hour down the road continuing our road trip. Found out about the policy when we came back complaining about the mod and after some talking about care of a e cig mod and basically finger pointing at me for the issue they let a exchange happen thankfully. Extremely grateful that the employee stuck her neck out and let that happen because I was quite mad a 70 $ item ending up malfunctioning 3 hours after purchase… Happy customer now and I hope the employee doesn’t catch fire for it. Just a bit of a headache.

This place is nice, clean and quiet. Not a bunch of hoodlums hang out here. You can go in and get what you want without dealing with skaters, young adults who just hang out at cigarette/​smoke shops (btw — I think that’s weird if you ask me…)
Great prices too and always some kind of sale on merch!

Buyers beware, they have no return policies, and quick to sell you something without informing you of that.
I purchased a tank for my e cigarette, which was missing an o-​ring, the manager asked me to come back up there so they could help me. When I get there, the woman behind the counter called «Jason» who is supposedly in charge of these type of matters. Jason proceeded to inform her that there will not be a swap out of product, and to tell me I couldn’t even find the o ring I needed at lowes, home depot, or any other hardware store for that matter, and they let me walk out an unhappy customer.
I got news for that idiot «Jason» I just left Home Depot, and .77 cent later I have a whole pack of o-​rings that work perfect for the application.
Needless to say, this merchant lost my business before they ever had it.