We bought our house 3yrs ago and it was under forclosure. When we bought it we were super excited about the pool in the backyard, even tho we knew it needed work since the house had been vacant for over a year. This summer we finally decided to fix the pool… after calling several pool places, Hertitage was the most affordable. We had heard some great things about them so we decided to go ahead and move forward. The owner was very«real» with us, letting us know what he personally thought was a waste of money and not worth our time. Even though he could have made more money off of us, he was honest. We liked that. Since the beginning of the summer was a wash out, we were not able to start the pool till after 4th of July, which we were disappointed about, but Heritage really pulled thru and got it up and running as soon as possible, and RIGHT before our week long heat wave! Doug, their service manager is an A+ employee! He has been by our house several times now to help us get use to balancing our chemicals and working our filter. He does not hesitate to jump in the pool and check on something(we thought we had a rock under the liner!) and he checked it out and smoothed it out,(it was just a dirt pebble and crumbled when he pressed on it!) They made sure that everything for our pool has been in working order and we could not be more pleased with their customer service and efforts to ensure that we are happy and enjoying our new pool! We will continue to use them for all of our aquatic needs! Heritage, you have gained a life time customer! :)
Bill W.
Évaluation du lieu : 5 Oxford, MA
unreal! I have spent 3 years with 3 different companies working to fix my pool. replaced 2 filters and 2 motors in those 3 years — paid way too much service call money and spent countless wasted hours watching these guys do nothing. Or showing up late if at all. My pool has been running on about 30% strength. Good enough to get by and bad enough to make me angry! 1 call to heritage and they showed up while I was at work. My pool is running like a champ! They followed up to tell me the problem(huge clogs in the pipes) that they cleared. We still may have cracks in the underground and that will be repaired. For now we are at 85%(feels like 100!) The woman that answered the phone and the owner were both very nice according to my wife. It’s a pleasure to work with nice folks. I have found my pool company. I probably shouldn’t post this because I don’t want the secret to get out. If you have a pool problem… this company is the answer to your problems!