IL Fornello

THE WORST service in the world. I will NEVER ever recommend this place nor could I ever go back if it was the only place in this world open and I was starving. I truly believe in customer service as #1. Food is important, but if you’re not a people person, DO NOT work in a customer service environment. The woman behind the counter is one of the rudest women I’ve ever come across in my life. If I ever hated anyone, it would be her. One example: I wanted avocado added to my wrap. I told the man making it, he added it. When the woman at the counter was ringing me up, she yelled at me for not repeating the order because she never charged me for avocado. Is that my fault? Proceeded to tell me, once all wrapped up and ready to go, that I owe another $ 1.25 or whatever it was for the avocado. I’m sorry, but I thought it was THEIR job to know what the customer ordered. Why should I remind them AFTER they’ve rung me up completely? I’m not trying to get a free meal or anything, and I am the first to be honest and truthful, but I had no idea she didn’t add the avocado to the overall price. Never have I ever experienced such a RUDE individual in my life. Il Fornelo of Syosset? Disgusting.

Dinner reservations for 5 people at 6;30 on a Saturday– we were seated promptly and nicely, the server started off very nice and we were all enjoying the start of our family birthday diner, drinks ordered, many appetizers’, more drinks, dinner– waiter has vanished being pulled in every directions never asking us if we want anything else until we flagged him down for the desert (birthday) — timing 8pm– the owner comes to our table asking if we can wrap it up– and finish our drinks at the bar as they have another table reservation waiting to be seated. I was so embraced we weren’t even finished with our desert nor was I even finished with my wine (the bottle we purchased). As I head to the ladies room, a guest grabs my arm asking me how much longer because they had dinner reservation at 7pm and they have been waiting at the bar for over a half hour and are mad. Needless to say the restaurant’s owner had their own table eating but no one ever asked them to get up and leave.
I walked up to the owner to express how disappointed I was and all he was able to say to me was the he sorry as they are busy.

Awesome food and very creative dishes. Not to mention some lovely ladies working there.