Macy’s

Your employees park by the garbage compactor and it’s dangerous. What makes your employees think they are above the law and able to park in a fire zone???

Not the friendliest staff … I’ve always been a big fan of Macy’s but this place needs help teaching staff how to act rite with staff. Mind u I was very polite…

I normally love Macy’s. This one is a so-​so location. Very messy and not clean in many spots. It has a MAC counter which is an advantage, but that is often understocked.

I’m not a Macy’s fan in general, but, regardless, I’m capable of writing a fair review. Unfortunately, this store at expanding Carousel Mall needs a lot of help.
Was here about a week ago for quite a momentous occasion: to buy my fiancé’s mom her Mother of the Groom dress. Ultimately, we decided that Macy’s would probably fit the bill due to the store’s sales and large selection of special occasion dresses.
The driving force for my writing this review is the condition of the women’s clothing departments we encountered. I’ve seen episodes of «Hoarders» that feature houses with better looking post clean-​up carpets than this Macy’s store can claim. Outside one of the fitting rooms there was an area so filthy I think a medium-​sized farm animal must have been butchered right there, and who wants to try on special occasion dresses in a rundown fitting room that smells overwhelmingly like feet and dirty nylons?
My other frustration with this store is the lack of customer service during our experience. We spent quite a bit of time in the fitting room, and during that time I endured more catty complaining from women with armloads of clothes waiting outside than I cared to hear. It took quite a bit of will power to not step outside, roll my eyes, and tell the women to get over themselves. The day wasn’t about me, after all. Equally frustrating was that for much of the time we spent in the fitting room vicinity there was an employee there who busied herself with a rack of tried-​on-​and-​rejected clothing and didn’t bother with any customer interaction whatsoever.
I’m not too familiar with Macy’s coupon/​sale structure, but I do know a bit thanks to my mom, an avid Macy’s shopper. Believe me, I’ve heard the stories about her running out to buy multiple newspapers to obtain the necessary number of Macy’s coupons. No newspaper buying for me, but I was happy that a fellow customer handed me an additional 20% off coupon… and then bummed when I learned that the coupon could only be used in conjunction with a Macy’s credit card, which neither I nor my boyfriend have.
Anyway…we came, we saw, we conquered. Mission accomplished, though I certainly don’t plan to head to a Macy’s store – and especially not this one – any time soon. Hopefully this Macy’s has a remodel or move in its near future.

Why is this place so messy?
I normally don’t complain about a place too much but I was really dissatisfied and disappointed with this location. I’m overall not much of a Macys fan because there’s honestly not much to get here other than shoes & perfume by Lancome (oh Miracle!) However, I feel like their jewelry is always really overpriced, and they just put ridiculous «sales» on everything to make it seem like everything’s cheaper when it’s actually not.
This particular location was kind of frustration because it’s really understaffed. The staff takes their sweet time to stroll over to help you with anything, and their customer service is mediocre at best.
Won’t be coming here again.