Comfort Inn Tacoma

HORRIBLE hotel to use when BLOCKING rooms for a WEDDING PARTY, CONFERENCE, or ANY LARGE EVENTS you may be planning. STAY AWAY!!! I blocked a set of 4 rooms at this hotel for a wedding party and was assigned a group number for the party. My guests called in to reserve the rooms under my group number; however, they did not get booked under my group number even though they were all told that they were booked under my party. Then on my wedding day the aftermath started… I received a phone call from the front desk stating that I was being billed for unused rooms when in fact, all of my guests were there occupying rooms… the front desk just failed to book them under my party. I then tried to resolve this with the Comfort Inn management and they basically called us liars and they were not willing to make things right and reimburse me the erroneous charges… GREEDY! Customer service is definitely not one of their strong suits. I have had great experiences with Comfort Inns in the past, but the Comfort Inn in Tacoma WA absolutely needs to be avoided.

Outdated, carpet is quite bad. The noise level between rooms and road noise even on third floor makes for a rather poor night of sleeping. When we arrived the front desk clerk had locked herself out of her computer and could not check us in, took 45 minutes to check in. To make matters worse elevator was not working.

This hotel was really good, the place was clean and the staff was very friendly and helpful. I will certainly stay here again if I have to.

So I’ll preface by saying this is 80% a 4 star review until the very end. Good rooms, kind service, definitely a step up from some places I’ve stayed at in the past. The problem was parking and how they dealt with a major problem after the fact. Right next to this hotel is a Denny’s. Whatever you do, park as far away from this restaurant as possible. The morning after my stay I packed up to go and my car was gone. It had been towed. By the Denny’s. Literally I had parked right under the «Comfort Inn» sign which was apparently close enough to the restaurant to get towed. So the Comfort Inn woman, who was sympathetic to what was going on, told us that the Denny’s always asks if they have any cars that have parked overflow in their parking lot. The Denny’s people, who were, by and large, the worst, told us that was no such thing and the hotel was lying to me. So I’m facing a $ 400 towing charge and I ask if there’s anything the hotel can do to help, I’m in the midst of travelling the Northwest and I’m about to blow all my travel money on a problem that could have been totally avoided by «oh, don’t park one space away from the legal hotel parking». Literally nothing was done. No discount on my evening stay, no coupons, no free nights, no apology email (which was promised), anything. The whole situation was something that could have and should have been avoided when I’m paying around $ 100 to stay as a guest in this hotel, instead I had to pay a serious bundle of money and end my trip early. Thanks Comfort Inn.

Do yourself a favor, drive right by this one. Between the noise and the disgusting carpet I’d almost rather sleep in the car. We asked at check in for an upper room away from the freeway. «Oh sure, I’ve just the room.» We got first floor freeway side. Spent the night listening to drunks with loud music revving their motors in the parking lot next door. That finally died down around 3 am and then the maid wakes us up vacuuming the room next door at 8 am. The hotel parking lot was almost empty when we pulled in late, now I know why.

All told, a solid performance. The rooms passed the clean test, and the staff were pleasant at check-​in, out, and when encountered in the halls.
The pool’s temperature wasn’t ideal, but we weren’t there to swim. Similar story on the wireless; it appears to be present, and free, but the password isn’t offered at check-​in (or even an inquiry if we’d like it), but again, we weren’t there to play online. It’s a convenience when the kid’s asleep and we’re not, but life goes on.
The breakfast is a step up from continental, though not quite a full breakfast, but shows a genuine effort. There’s a waffle iron, some sausage rounds and egg rounds (kind of like the pre-​formed circle discs you might expect on an Egg McMuffin). Not bad, and a decent departure from cereal, fruit, and coffee.
All told, we’d head back. Nothing to throw a parade over, but the price was reasonable and the accommodations in line with the value.

Although this hotel is clean, and relatively well maintained… if you were planning on enjoying the ‘amenities’ like the swimming pool — best wear a wetsuit. The pool ranges from frigid to tepid.
The rooms are ok, but I don’t understand the «fun sized» pillows on the bed. They’re uncomfortable, and irritating.

We’ve stayed here several times, now and have always enjoyed our stay. Clean spacious rooms and friendly staff. Nice pool and exercise room open 24 hours.

We were in town for an appointment. My husband is disabled and we have to keep his service dog with us. The staff was great and helped us out. They were very understanding, very friendly and helpful. The room was very comfortable, really clean and the whirlpool bath was very relaxing for my husband. What could have been a hard time was a relaxing experience. We love Comfort Inn but they really went out of their way to assist. Nice hot breakfast. Was surprized with warm hot cookies in the evening. You guys are great. I highly recommend them. If something is wrong, bring it to their attention as they go the extra mile to make it right. Keep up the great job.

Old outdated rooms. Clean enough, but a little musty smelling without the a/​c turned on. Lumpy bed. There was a nice a good sized fridge, small microwave and safe in the room. You can make your own waffle in the free breakfast. The staff is nice. Power went out in the dining area regularly — they need to get an electrician to look at that. For the same money, I’ll be staying at the Venetian in Las Vegas — so I think this place isn’t a good value.