MFC Furniture

DO NOT buy furniture here! We bought our couches here several months ago and within the first month, the pillows that came with it, fell apart and now the cushions are starting to rip only after 5 months. Definitely NOT quality furniture at all. Don’t believe what they tell you. All they’re trying to do is get rid of stuff.

Don’t go here! They don’t deserve 1 star. I support the claims in the comments other customers left below. I too was hit by this scam and am out $ 1200 without my ordered 9-​piece bedroom set. I’ve also received the same mistreatment.
They’re a thieving family and they deserve a shut down business.

Shop here if you enjoy the customer service of a Soviet bureaucracy and like having your money held hostage by smarmy, crooked creeps while you question whether you’ll ever get what you paid for.
My wife and I have had a similar horrible experience with MFC Furniture, aka Gill’s. We ordered a dining room table with chairs in the middle of October and here we are past the middle of January and not only do we not have our furniture, Joe has not provided an update on when it will arrive, even though he promised it would be here last week – on the 13^th.
Somehow, MFC/Gill’s Furniture has missed the entire computer revolution and advances in shipping and logistics technologies. They claim to have no way of showing when an order has been placed, or where an item is in the delivery process.
When I have gone into the store to inquire, I have had truly bizarre encounters. In one instance, at the time our furniture was only two weeks overdue, I asked Joe what was going on with our table and he led me to the show room floor and proceeded to do a demonstration of why one sofa and love seat combo was of a higher quality than another set on the other side of the room. His spiel was complete with him pushing in the sides of the flimsy couch to show its low quality compared to the sturdy sides of the better one. Oh, and the better one had zippers on the pillows so you could take off the covers and wash them. I am not kidding – this excruciating non-​sequitur was his «explanation» for why our table wasn’t there as promised.
A second time, when I went in person, two of Joe’s minions got snappy with me as though I had no right to complain about the complete failure of their business to do what it promised to do. And we have called the store at least six times, only to be told that the owner is the only one who has information about anything.
Basic customer service would suggest that the owner direct employees, if they don’t have access to information, to take the name and phone number of customers who call, and that the owner proactively respond to questions or concerns. And further, basic decency would suggest that, when one or more deadlines for delivery have been missed, the owner would stay in constant communication with customers to provide updates and to apologize for delays.
But not at MFC/​Gills Furniture!
Instead, you the customer get to hand over your cash and then, when you don’t get what you’ve paid for when it was promised, you get to call the store, go there in person, get brushed off, hear lame excuses, and just plain worry.
We went there to support a local business, but this is a rinky dink operation that needs to go under before more customers are hurt. Don’t shop at MFC/Gill’s Furniture!