I’m visiting from out of town and was very impressed with the staff. For what seems like a small store from the outside, they had plenty of staff who were quick to share detailed knowledge of their brands. They also had a very nice selection of brands, including Naot(my favorite!), Finn Comfort, and Saucony. Liked the nicely displayed selection of cute and supportive socks. So helpful to have sales people who are knowledgable of orthotics. They sell Spenco and several other brands of orthotics and have a machine you can stand on to get recommendations. Also liked the large selection of business cards to refer to local foot doctors and other relevant services. If I were in the area, I would have joined their frequent buyer program. Five points was the name, I think. I regularly shop at similar stores around the country on vacation, and this was one of my favorite places to buy Naots!
Glenn B.
Évaluation du lieu : 5 Tacoma, WA
After reading the reviews here I felt I had to weigh in to balance perspective. I can’t, of course speak to the experience of other customers but can relate my own. The woman who manages the store is EXTREMELYKNOWLEDGEABLE about her profession. I went in looking at shoes and asked her to grab a pair that I liked to try on. It was like going to an auto repair shop and asking them to put engine oil in my transmission. Wrong! She immediately took hold of the situation and told me in no uncertain terms,(matter of fact and confident in her recommendation,) that I needed a «substantial» shoe as I am a «substantial» guy. Her blunt demeanor did not offend as I found myself amused by her manner and her«straight to the point» style. She quickly steered me to a shoe that relieved my foot and leg pain to a point I had not thought possible. I began walking again, have lost weight and grown more fit. I owe it to her and the prudent, no nonsense recommendation she made. I confess that her manner might be outputting to some but I believe it is a combination of being very busy, brevity, and style. When she first fit me I loved the shoe but like a modern consumer I left, went out to my car, and shopped on line for the shoe. I found them slightly less expensive on line but decided to go back inside and buy the shoes. No on line company gave me sound advice, fitted me properly, and recommended an insert that helped to salvage my tired old barking dogs. She earned my business and I felt it would have been unethical of me to buy on line to save a few bucks when her knowledge and direction led me to the right shoes. I have since returned and purchased replacements twice and will continue to patronize the store. I am taking my son in soon to be outfitted as he complains of back and leg pain from walking. This is a good store with high quality products that help people be mobile. The manager is a professional with much experience. It is definitely worth a visit.
Cheryl Renee L.
Évaluation du lieu : 1 Kent, WA
I can only write a good review/bad review for this business. I took my 87 year old mother in there searching for a good walking shoe. The woman who waited on us was personable and knowledgeable. She did a great job of fitting my mom and my mom made a substantial purchase. However, I also was shopping for running shoes. The same woman fitted me, put a shoe on me to try. Then a man walked into the shop and she instantly abandoned me. She never returned, simply waited on the man instead of me. Of course I removed the shoes, paid for my mom’s shoes and walked out. Too bad, in spite of a good experience she was extremely overt in her sexist behavior. And no, she did not know him, just a male customer. I guess I won’t be returning. Inexcusable customer service.