Sound Credit Union

I by all means try NOT to have to go into a branch just because it can always be so time consuming and these days, the amount of tellers and such is always bare minimum. Unfortunately there are some things that have to be done in person… with that being said I have always experienced great service with Sound Credit Union.
Today’s visit consisted of opening an account for my son, after processing my other business with the teller, I had to wait just for a few to figure out who would be assisting me with that.
The young lady that assisted me was very pleasant and attentive, the process of opening the account seemed pretty tedious on her her end, lots and lots of typing… she was always interupted a few times by other tellers during our transaction. I noticed that a lady sitting in one of the desks to the left stayed on the phone the whole time even as the line got larger and larger.

So the story gets better. When I went in yesterday afternoon to pick up my card, the harried teller first clearly had a hard time finding the card and once he had, directed me to a table to finish. I went to the table and turned around to find him helping the next customer in line! He totally dropped me and when I asked what the heck he said it’s going to be a minute we’re busy. You have got to be kidding. Since when do you not finish the customer you are helping before starting the next??? I very nearly just handed the stupid thing back to the closest teller and just closed my account but another bank employee nearby quickly picked up the situation and finished setting up the card. Absolutely unbelievable.

Our company has been in existence for a little under a year. Initially we opened a business account with Sound and deposited substantial funds. The place was empty and the branch manager chatting on the phone couldn’t break away to welcome us. Though teller Tiara executed her duties well. Noted. The customer service since has been abrupt mostly and leadership onsite casts a small shadow. Recently we inquired about a credit line. The teller asked me to take a seat and someone would be with me. The manager was sitting at a closed teller window chit chatting and never acknowledged me. After a few moments a teller appeared and referred me with handwritten info to the downtown branch. Huh? Not. We’re growing and may soon move our business to a commercial bank. Turn it around Sound!

Sound Credit Union is in the same credit union network as my credit union account which is through Public Service Credit Union. I can pretty much do the same things at this credit union as I can at my home credit union. I can make deposits and withdrawals, no problem. I would have to go to my home credit union though if I need to do any account changes to the existing information. An FYI, while making deposits are fine to do here via check your home credit union may put a hold on the funds for a day or so. So plan ahead for that if you have personal checks you need to deposit.
A great advantage to being a member in this credit union network is that they have a notary here which Steven used to apply for his passport (He is set up through Public Service as well) and the notary service is free to all members!
I have had good luck here!