This is all about $ 21. In order to issue a refund it is more important to M&M to see proof of 2 damaged coozies than to take the word of someone in the military that is now out of the country. I found it offensive that someone would think $ 21 was worth lying about, especially someone in the service. Liz has no problem arguing with a customer’s representative. She has no problem putting words in your mouth. Customer service is not her strong suit. If you are unlucky enough to have to return something I would suggest taking all required proof. If you are a tourist well don’t leave town before thoroughly checking everything unless you either want to just take the lose or pack it up and send it back. My thinking is they are betting on tourist for the lion’s share of their business, hence their ‘policy’.
Lori B.
Évaluation du lieu : 2 Chicago, IL
Machine messed up monogram, but not so bad that it couldn’t have been fixed by hand in about 5 minutes. When I went to pick it up I was told that«it’s not our fault, it’s the machine’s fault, but here’s some thread for you to fix it at home.» So much for customer service…