Publix Super Markets

My favorite neighborhood publix! Always friendly smiling workers ready to help. Fruits, veggies, meat and fish are always fresh. Will always shop here!

I have been using this pharmacy for 10 + years. They never greet me by name or acknowledge my loyalty. Ive had several small issues with this place before but nothing like what I experienced on Tuesday.
I called over a week ago to refill my prescription and they stated it was expired and they would call my doctor for a new authorization. I called Last Friday to verify that the authorization was approved and that the medication was filled. The kind lady on the phone told me that it was filled and ready to be picked up. I left town and went to Publix on Tuesday to pick it up and the rude lady behind the counter who needs to practice her grammar skills stated that the RX was declined by my doctor and was never filled. She basically called me a liar when I told her that I called to check the status and was told it was ready for pick up. I then pulled my phone out to show her the call that was made that Friday.
Right there on the spot, I called my doctors office where they informed me they faxed the approval over that Friday morning.
At this point in the game the pharmacist (a 40+ years old blond haired lady) completely chewed me out. Once again stating that I never called and if I did why didn’t I ask for the persons name who answered and blah blah blah.
TO sum up this long story, my doctors office talked to the very rude pharmacist and they filled my prescription pretty promptly. The Pharmacist very rudely tossed my RX to the check out counted and stated it was ready. Then young black woman at the counter changed her attitude and was very kind to me as I checked out.
Needless to say, I will be switching pharmacies because not only did they mess up by not filling the approved request but then told me it was ready when it wasn’t and then proceeded to chew me out for their mistakes.
Over my years of experience here I must say that I very much like the gentlemen pharmacist (tall with dark hair) but this new lady sucks!