Lowe’s Home Improvement

Lowe’s was once my preferred place to shop for all home improvements, and I try to remember that when I visit this store but it has become quite difficult. Customer service has really suffered in the last five or so years. When I shop for home improvements, I usually have a purpose (and I am on a mission… no window shopping here). On two of my last three visits, I walked out without making my intended purchase because I could not find anyone to assist me (paint department, ceiling fans, a/​c vent). I purchased my fan elsewhere, but had to come back for the vent and the paint (touch ups that required a new can on a specific color mix using a brand sold here). When I went back for the paint, I waited ten minutes (pacing back and forth and trying to grab the attention of blue shirted staff nearby) before walking over to the customer service line, waiting for my turn, and asking the cashier to please send assistance. When the man finally came to help, he was polite but seemed annoyed and somewhat distracted.
I miss the prompt, knowledgeable, and friendly customer service Lowe’s that used to provide.

The greatest thing about walking into any LOWES is the smell. It’s got some smell to it that just makes it… well…lowes.
Pretty much every one of these are the same but this one I would rate a 3 among all the ones I go to.
This place in particular seems like it employs a lot of the younger crowd… too much from my point of view. I see kids on their phones instead of walking around and doing work things. Call me old fashion but when I was a working teenager, this would have been automatic termination regardless of whether a customer needed help or not. SHOW INITIATIVE.
Their products are of good to high quality, much better overall than Home Depot. I went recently to get some plants for the home and about 30 percent on display were pretty withered. I would say maybe get a guy to do some touch up work on these so people have more to choose from.
Their paint department is top notch. They are very quick to help and find you exactly what you need. They give a lot of great painting advice to if you are not sure how to do it yourself.
Overall, this place is decent. It’s got most of everything you would expect from of Lowes… especially that smell.

I never write these things but i was so dissapointed being that i am a former employee of lowes. The girls working the customer service are horrible. Went to rent a rug doctor, one of the girls brought a wide instead of regular rug doctor, i asked for the regular and she gives me a horrible look as she goes to get the one requested. I cam back around 910 that night to return the rental. They close at 9. I made eye contact with the girl at customer service through the glass door. She stood where she was and shook her head at me. I can understand if youre closed but it would be polite to approach me and ask me to come back tomorrow. Never goin back. Spend the extra 5 minutes and go to home depots

I like Lowe’s better than other home hardware store due to store is well organize. The aisles are alway clear and not messy. I can in and out the store generally less than 30 minutes if I know the items I need.
They are well stock and great selection of the items. I always can find the screw or bolt size that available. Hand tool or electric apparatus that fit my home can be located. I alway find the decorated ceiling fan that is easy to install and allowed me to switch on the light above or below the fan blade for lighting the room. The remote come handy to change the speed or reverse the direction of the wind flow depend on summer or winter.
There are items bargain at each week. I found my appliance there with bargain most of time. Some time they selling the floor sample for a good pricing. The brand of the appliance ranging from May tag to the kenmore. I bought my no center blade washing machine there. I also bought my touch sensor faucets for my kitchen sink. It come very handy when your hand had soap or oil and you can open the faucets just a touch of the body part.
I got most of the gardening flowering bush from their gardening section. Their selection is great or you can specific order any thing that is not in store for gardening and they arrange with their nursery.
I alway love their power tool. It give me a right tool for the home project. It have wide selection of paint and color that create your interior setting like double tone color. Imprint pattern apparatus that can print on top of base coated color to create elegant interior setting.
Lowe card come with 5% discount. If you just apply, they have special 10% discount when you buy the appliance with big ticket item.

This review is for the gardening center.
Customer service was 5 stars! Andrew just set us up with an entire patio worth of beautiful plants and helped bring our vision for a garden patio retreat to life. He went above and beyond hunting down the perfect items for us!
Selections were great, just wish they had more of the larger pots.

My daughter & her hubby had horrible service here! Beware! Ordered counter tops on Jan 7, vendor (to the tune of a $ 35 charge which they have lost I assume), came out to measure and then boom, nothing has been done since and no communication! They ended up canceling their order. Will go to Home Depot from now on!

Had no problems here. Was directed where I needed to go by a friendly associate. Saw some good pre-​lit Christmas trees for good prices, got what I needed and got out quickly. Heck, and it was Black Friday!

I’d rather go to home depot. The staff here don’t ask if you need help and aren’t very helpful. Click the help buttons on the wall to get someone to help you. Otherwise you’ll just be standing there.

Since I have a new home, I am now experiencing all of the home improvement stores. Fun Fun. Especially when home improvement is something that I am pretty clueless with. I am not ashamed to say so. I mean, I lived in an apartment, and I finally have a house now. It is very exciting. I love learning new stuff.
I came to home depot, and I was like, wow, there is a lot of stuff here for my house. I was blown away by the selection. I looked at everything. Yes, that was pretty cool.
But, as a new home owner, that is pretty clueless, I ask tons of questions. What’s wrong with that, I am learning right.
For one of my first projects, I wanted to repaint a coffee table. I haven’t painted anything, and wasn’t sure about everything. I went to the paint department, and asked questions. They pretty much laughed at me as if I was stupid. I thoroughly felt that way. I did not feel that way at another store. I picked up the paint, but I felt that my answers were not sufficiently answered.
Because of that, I did not want to buy the paint there. I decided to put it down. I am pretty turned off by that store now. I may like the selection there. But when it comes to home improvement, I am not the only one who has questions.
With that, I present my two stars.

The team members at this store were tentative quickly offering assistance even when we didn’t need any. the paint department was prompt at returning to their desk when we needed paint testers mixed and the other departments visited, including the lighting, was great with their assitance and offering to get us more help.

Average Lowe’s. I can usually find exactly what I need, but don’t let me need to ask any questions. They always seem understaffed and I’ve actually left the store without getting advice because it appears they usually only have one person working per department and they don’t know how to juggle customers, so you’ll be waiting a while.

Best price on a new gas range, free delivery and take away. John De Jesus helped me with my purchase and set up a convenient delivery date. Lowes had a huge selection, glad we went there.

They actually stock appliances. If you want to bring it home with you this is the place. I tried Home Depot, Best Buy and several others. They only have a very small selection that is available in store. The rest come from a warehouse. I bought a high end dishwasher and brought it home with me and installed it myself. Saved the delivery, setup and fees for hauling off the old one. I took the old one to my county’s recycling center for free.

Liz Here– ugh dont get me started on this Lowe’s– seriously– just stick to Home Depot where they know what they’re doing. Went to Lowe’s last summer to get a water softening system installed– paid in a fee to schedule to have some lowe’s guy come to our house to tell us if our house was built with the necessary piping for a water softener which 1) they could have told us without making the appointment or taking our money because they ended up later telling us based on what my husband explained to them that a water softener would be compatible with our house 2) they took our money for this appointment and said they’d call give us a date and never called and i called daily and apparently the person in charge went on vacation and never put it for follow up with the other employees. In the end we went back to lowe’s-cancelled the appt, were given our money back for the «booked appt» and were told that our house would be compatible without needing someone to come to our house to tell us that. Will never return to lowe’s again-​they suck